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Portable Connectivity Troubleshooting
Unable to find device during set up
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Ensure control box in turned on
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Ensure device Bluetooth™ is switched on
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Ensure you are within range of Control box. If you are unsure we suggest moving next to the control box
No software found
1. User may have entered software update mode without completing the process
The old software has now been removed
2. Select 'settings' followed by 'change satellite pack' to reinstall software
In dashboard but device disconnected. Bluetooth™ connection has been lost
•
Ensure control box in turned on
•
Ensure device Bluetooth™ is switched on
•
Ensure you are within range of Control Box.
If you are unsure we suggest moving next to the Control Box.
Device connected but dashboard functions are greyed out
•
There may be an Elevation or Azimuth error. See above.
Device connected and dashboard functions selectable but not doing anything or very slow to respond
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A delay in message passing between the phone/tablet and control box is likely to be a
result of bluetooth interference. This can be caused by the use of other electrical appliances such as,
microwave ovens, wireless speakers and power sources.
•
Bluetooth™ and Wi-Fi share the same 2.4GHz frequency spectrum, which can cause the radio signals
to interfere with each other.
•
The coax cable and connectors used with some types of satellite dishes can also cause interference.
Check cables for damage that could cause RF leakage.
See https://support.apple.com/en-gb/HT201542 for more information on Bluetooth™ interference.
No satellite packs available
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To view and update satellite packs, the app must have access to the internet through a 3G, 4G or Wi-Fi
connection.
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Ensure you have access to the internet before selecting the 'change satellite pack' page.
Software update failing
•
To complete a software update you must have:
1. Access to the internet through a 3G, 4G or Wi-Fi connection.
2. A Bluetooth™ connection between the app and the control box
Therefore:
•
Ensure control box in turned on
•
Ensure device Bluetooth™ is switched on
•
Ensure you are within range of Control box.
If you are unsure we suggest moving next to the control box.
•
Ensure you have a reliable connection to the internet.
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