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13
Troubleshooting
Use the following information to troubleshoot issues with your Poly ATA device.
System Logs
Logs contain information about system activities and configurations to help you troubleshoot issues.
Activate Syslog Messaging
Enable your system to send syslog messages for troubleshooting.
1.
In the system web interface, go to System Management > Device Admin > Syslog.
2.
In the Default column, clear the check boxes for Server, Port, and any Level settings you want to
modify.
3.
In the Value column, enter the hostname, FQDN, or IP address for your syslog server for
Server.
4.
Set the Port to 514.
5.
For the Level
require.
6.
For the Reporting
buffered syslog files to a web server.
7.
Select Submit.
8.
To enable SIP messages to be sent to the syslog server, go to Service Providers > Common
Settings.
a.
Under SIP, in the Default column, clear the check box for X_SipDebugOption.
b.
In the Value column, select Log All Messages.
c.
Select Submit.
9.
Restart your system when you complete your changes.
Include Detailed SIP Messages in Syslog Messaging
Include detailed SIP messages in your syslog messages.
X settings, choose options from the drop-down menus for the reporting levels you
X settings, configure the options to enable the system to periodically upload
Troubleshooting
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