Poly ATA 400 Series Administrator's Manual
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Poly ATA 400 Series Administrator's Manual

Poly ATA 400 Series Administrator's Manual

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Poly ATA 400 Series Administrator
Guide
SUMMARY
This guide provides administrators with information about configuring, maintaining, and troubleshooting the
featured product.

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Summary of Contents for Poly ATA 400 Series

  • Page 1 Poly ATA 400 Series Administrator Guide SUMMARY This guide provides administrators with information about configuring, maintaining, and troubleshooting the featured product.

  • Page 2: Table Of Contents

    Robust Telephony Features ......................3 Powerful Call Routing and Voice Service Features ................4 LED Description and LED Behaviour....................4 Poly ATA 400 LED Status Indicators..................4 Poly ATA 402 LED Status Indicators..................5 Port Connections ..........................6 Poly ATA 400 Port Connections....................6 Poly ATA 402 Port Connections....................
  • Page 3 4  UC Software Configuration on Poly ATA 400 Series ..................24 Creating Configuration Files.......................... 24 Configure the UC Software Provisioning Server Address................24 Add Poly ATA 400 Series to Your Primary Configuration File ..............25 Supported UC Software Parameters......................25 5  Configuring Call Settings ..........................28 Configuring Secure RTP ..........................
  • Page 4 Message Waiting Indication - Visual and Tone Based................43 Speed Dialing of 99 OBi Endpoints or Numbers..................43 Phone Ports Collaborative Features ...................... 44 Service Star Code Features........................44 7  Star Code Features ............................46 Set the Star Code Profile ..........................46 Star Code Scripts ............................
  • Page 5 Matching Against Multiple Rules in Digit Map..................65 Forcing Interdigit Timeout With A Pound Key ..................67 Invoke Second Dial Tone in Digit Map....................67 Change Inter-digit Long Timer Dynamically After Partial Match ............68 User-Defined Digit Maps........................68 A User-Defined Digit Map For IPv4 Dialing.................... 69 Configure a User-Defined Digit Map ......................
  • Page 6 Activate Syslog Messaging ........................87 Include Detailed SIP Messages in Syslog Messaging ................87 View SPN Service Status Messages ..................... 88 SPN Service Status Error Messages ..................... 88 Locate the Serial Number on the Device ...................... 89 Locate the Serial Number in the System Web Interface................89 Packet Capture .............................

  • Page 7: 1  Before You Begin

    Before You Begin This guide describes how to configure Poly ATA devices. The information in this guide applies to the following Poly ATA devices: Poly ATA 402 ● Audience, Purpose, and Required Skills This audience includes Internet Telephony Service Providers (ITSP), Voice Service Providers (VSP), Managed Service Value Added Resellers (VAR), Internet Telephony Professionals, and Technology Hobbyists.

  • Page 8: 2  Getting Started

    Poly ATA devices have high availability and reliability because they’re always-on to make or receive calls. If you use a Poly ATA device, you don't need to use a computer, or have a computer turned on, to talk to people. To get started, all you need is a phone, power, and a connection to the internet.

  • Page 9: Key Features

    Your device is configurable to work with any SIP-compliant internet telephone service (ITSP). The device supports using the Poly Device Management Service for Service Providers (PDMS-SP) web portal. PDMS-SP is the customer portal for device management allowing administrators to remotely inventory, monitor, and troubleshoot Poly devices.

  • Page 10: Powerful Call Routing And Voice Service Features

    Under normal operating conditions, the LEDs show green (solid, flashing, or blinking) signals. The following figure displays the LEDs on the front of the Poly ATA 400. The table lists each LED numbered in the figure.

  • Page 11: Poly Ata 402 Led Status Indicators

    Under normal operating conditions, the LEDs show green (solid, flashing, or blinking) signals. The following figure displays the LEDs on the front of the Poly ATA 402. The table lists each LED numbered in the figure.

  • Page 12: Port Connections

    Poly ATA 400 Port Connections Become familiar with the physical ports on your Poly ATA 400 device. The following figures display the ports on the back and side of the Poly ATA 400. The tables list each port numbered in the figure.

  • Page 13: Poly Ata 402 Port Connections

    Poly ATA 402 Port Connections Become familiar with the physical ports on your Poly ATA 402 device. The following figures display the ports on the back and side of the Poly ATA 402. The tables list each port numbered in the figure.
  • Page 14 Reference Number Port Port Description 1, 2 Phone Port connections The Phone ports on the Poly ATA support input and output signaling and control messages. You can only connect a touch-tone land line phone to your device's Phone ports. Phones that use pulse dialing aren’t supported.
  • Page 15 Table 2-8 Port Connections Reference Number Port Port Description USB port Connect an OBiWiFi5G dongle. Poly ATA 402 Port Connections...

  • Page 16: 3  Configuration And Management Interfaces

    ● System web interface ● Alternatively, you can choose to configure and manage your Poly ATA device remotely using the PDMS-SP. Interactive Voice Response System You can use the IVR system as an automated attendant that you can ask for device configuration information, such as the IP address, and it provides a verbal response.

  • Page 17: Ivr Local Configuration Options

    Press ## or hang up to exit IVR. TIP: By pressing the appropriate button sequence on the telephone key pad, you can move to the next menu of the IVR or invoke a command without first waiting for the previous announcement to end.

  • Page 18: System-Level Configuration Options

    System-Level Configuration Options Additional configuration options are available with the device IVR after pressing * * * 0. There are many additional options beyond the top-level IVR operations options 1 - 9. Unlike the top-level options, however, the list of available additional options in Menu 0 is not announced. Enter * * * 0 # Enter your desired option number, followed by # Follow any additional prompts, as desired.

  • Page 19: Obiwifi-Related Configuration Options

    Table 3-3 Network Related Configuration Options Selection Announcement What Can You Do? DHCP Configuration Press 1 to enter a new value. Reads the current value of the DHCP configuration. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

  • Page 20: Sip Service Provider Configuration Options

    Table 3-4 OBiWiFi Network Related Configuration Options Selection Announcement What Can You Do? DHCP Configuration Press 1 to enter a new value. The current value of the DHCP configuration is read back. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.
  • Page 21 Table 3-5 SP1 Configuration Options Selection Announcement What Can You Do? Enable Service Provider One (SP1) Press 1 to enter a new value. Reads the current value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.
  • Page 22 Table 3-5 SP1 Configuration Options (continued) Selection Announcement What Can You Do? SP1 Call Forward on Busy Number Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection. SP1 Call Forward on No Answer - Enable / Disable Press 1 to enter a new value.

  • Page 23: Pdms-Sp Configuration Options

    Table 3-6 SP2 Configuration Options (continued) Selection Announcement What Can You Do? SP2 Block Anonymous Call Enable Press 1 to enter a new value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection. SP2 Call Forward ALL - Enable / Disable Press 1 to enter a new value.
  • Page 24 Table 3-7 PDMS-SP Service Options Selection Announcement What Can You Do? Enable PDMS-SP Service Press 1 to enter a new value. Reads the current value. Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection. Registration State of PDMS-SP Press 0 to repeat the information.

  • Page 25: Auto Attendant Configuration Options

    Table 3-7 PDMS-SP Service Options (continued) Selection Announcement What Can You Do? PDMS-SP Call Forward on No Answer - Enable / Press 1 to enter a new value. Disable Press 2 to set the default value. Press 0 to repeat the information. Press # to enter another configuration selection.

  • Page 26: System Web Interface-Based Local Configuration

    Access the System Web Interface You can access the Poly ATA system web interface from a computer using a web browser. You need administrator level access to complete any device configuration tasks in the system web interface.

  • Page 27: Local Device Update And Management

    Ensure that you have the password for the Admin user. See Access Levels for more information. Enter the IP address in a web browser on your computer. When prompted, enter the Admin level username and password. NOTE: If you’re signing in for the first time, you must change the password from the default. The system web interface is organized into sections.

  • Page 28: Customized Aa Prompts Backup And Restore

    Use Poly ATA Version If not checked, the backup file uses XML tags that are compliant with the TR-104 standard. Otherwise, the backup file is stored in a Poly ATA proprietary format where the XML tags aren’t compliant with TR-104, but the file size is smaller and the file is more readable.

  • Page 29: Resetting Configuration To Factory Default

    Zero-Touch, Massive Scale Remote Provisioning Poly ZT or Zero Touch provisioning is a system level approach to deploying and maintaining thousands or millions of Poly devices with high security and control at the device level down to the individual parameter provisioned on each device.

  • Page 30: 4  Uc Software Configuration On Poly Ata 400 Series

    AC.cfg or 000000000000.cfg (if it doesn't find MAC.cfg on the server) primary configuration file at the configured provisioning server address. Then it requests any configuration files listed in the CONFIG_FILES attribute. Chapter 4  UC Software Configuration on Poly ATA 400 Series...

  • Page 31: Add Poly Ata 400 Series To Your Primary Configuration File

    Select Submit. Add Poly ATA 400 Series to Your Primary Configuration File Add ATA 400 Series devices to your UC Software primary configuration file to fetch the latest firmware and configuration files on your provisioning server. Add the device firmware and configuration files to your provisioning server.
  • Page 32 Enter the SNTP server where the phone obtains the current time. IP address Domain name string reg.x.address The user part (for example, 1002) or the user and the host part (for example, 1002@poly.com) of the registration SIP URI. Null (default) String address reg.x.displayName...
  • Page 33 The phone’s requested registration period in seconds. The period negotiated with the server may be different. The phone attempts to reregister at the beginning of the overlap period. 3600 (default) Positive integer, minimum 10 Null (default) - The port of the SIP server doesn’t specify registrations. 1 to 65535 - The port of the SIP server that specifies registrations.

  • Page 34: 5  Configuring Call Settings

    Configuring Call Settings Configure call settings. Configuring Secure RTP Configure your phone to use secure RTP for encrypted audio. Enable Secure RTP Enable secure RTP for encrypted audio. N Service. In the system web interface, go to Voice Services > SP Under Calling Features, in the Value column, select the desired value for X_SRTP: Disable SRTP = No encryption ●...

  • Page 35: Configuring Multicast Paging

    Designate this page group as the emergency group. Pages on this group Emergency are auto answered. Use Poly UC Software multicast paging format. Polycast Enable listening on this Poly UC Software multicast page group. PolycastListen The Poly UC Software multicast paging group to use. PolycastGroup Configuring Multicast Paging...

  • Page 36: Configuring Emergency Call Settings

    Table 5-1 Page Group Parameters (continued) Parameter Description The default is 65322 for page group 1 and 65324 for page group 2. MulticastPort 65326 for page group 3 ● 65328 for page group 4 ● 65330 for page group 5 ●...

  • Page 37: Enhanced 911 And Http-Enabled Location Delivery

    Configure the Location Information Service for E911 Define the preferred source of location information for the Poly ATA device. When the user makes an emergency call, the phone looks up the selected source of location information to collect the details required for the call INVITE message.

  • Page 38: Configure The Http-Enabled Location Delivery (Held) For E911

    Check the value in CurrentLocation to ensure that the location information is correct. Configure the HTTP-Enabled Location Delivery (HELD) for E911 Define how to retrieve location information from the Location Information Server (LIS) using the HELD protocol. You can choose to retrieve the phone's location information by value from the LIS or by reference.

  • Page 39: Enable The Emergency Geolocation Settings For E911

    Table 5-3 HTTP-Enabled Location Delivery (continued) Parameter Description Specify the host name, IP address, or URL of the secondary LIS such as SecondaryServer lis.example.com or https://lis.example.com:8443. The username used to authenticate to the secondary server. For no authentication SecondaryServerUsername requirement, enter NULL. The password used to authenticate to the secondary server.

  • Page 40: Enter Device Location Information

    Reboot your system when you complete your changes. Enter Device Location Information Enter the static location information for a Poly ATA device. This information is the primary way to specify the location of a phone if there's no other method set. Usually, this method is a backup method for use when the HELD server is unavailable.

  • Page 41: 6  Device Interface

    Device Interface The device provides an FSX Phone port for connecting between your phone and your phone provider. Your phone provider can be an Internet Telephony Service Provider (ITSP), an Internet Service Provider (ISP), an analog telco provider, or a mixture of other VoIP providers. Phone Settings Configure the settings for making calls from the phone attached to the Phone port of your device or via the Auto Attendant.

  • Page 42: Configure The Device To Use As A Paging System

    Ring ● Polarity Reversal ● ● Power Denial ● Maximum Session Capacity The device Phone port has a Maximum Sessions capacity of two. This value is not configurable. The device Phone port replies BUSY to a new incoming call when: The Phone port already has two calls in session.

  • Page 43: Primary Line

    Primary Line Defining a Primary Line means that when you dial a new number using the phone connected to your device, or the AA, you do not need to first dial a service route access code. You can add as many as four SP VoIP services to your device. The VoIP services are SIP-based services.

  • Page 44: Customize Service Route Access Codes

    In the Default column for the PrimaryLine parameter, clear the check box. In the Value column for the PrimaryLine parameter, select the service you want to set as the primary line. Select Submit. Restart your system when you complete your changes. Customize Service Route Access Codes If necessary, modify the service route access codes with the DigitMap and OutboundCallRoute parameters.

  • Page 45: Call Forward Numbers

    Select Submit. Restart your system when you complete your changes. Call Forward Numbers Each voice service on the device has one set of Call Forward settings. These settings only apply to incoming calls on that service. Call Forward Format You can, however, forward calls to numbers on the same service or on another service. To do so, you must store the call routing information for each call forward number in the device configuration.

  • Page 46: Call Forwarding

    When you use Call Forward All, all calls are immediately forwarded to the number you indicate when you turn on the feature. To enable Call Forward All, from a phone attached to the Phone port of your Poly ATA device, dial *72.

  • Page 47: Enable Call Forward On No Answer

    Cancel Call Waiting code before it dials the destination fax machine. You're on a call with the first party on a phone connected to the Poly ATA device. You hear a tone indicating there is a second call coming in.

  • Page 48: Call Transfer (Attended)

    Call Transfer (Attended) You can transfer a call to a third party using the attended transfer capabilities of the device. To use Attended Call Transfer, while in a call with the party to be transferred, press the “flash” button or depress and release the switch hook on your phone. You are presented with a second dial tone.

  • Page 49: Automatic Call Back (Call Return)

    Automatic Call Back (Call Return) Automatic Call Back, also called Call Return can be used to call back the last caller who called you without actually dialing their number. To use Automatic Call Back, from the phone attached to the device, dial *69. The device will then attempt to use the previous callers Caller ID information to make the call.

  • Page 50: Phone Ports Collaborative Features

    Service Star Code Features The device supports service features via the handset connected to the Phone port. You can use the following Star Codes to access the indicated features. Poly Star Code-enabled features apply to all voice services. *03, Request peer device to loopback media in the next outbound call...
  • Page 51 *82, Unblock Caller ID (Persistent Mode) *67, Block Caller ID (One Time) *68, Unblock Caller ID (One Time) *72, Call Forward All (Enter Number + #) *73, Disable Call Forward All *60, Call Forward on Busy (Enter Number + #) *61, Disable Call Forward in Busy *62, Call Forward on No Answer (Enter Number + #) *63, Disable Call Forward No Answer...

  • Page 52: 7  Star Code Features

    Star Code Features Star codes are short sequences of digits that users enter where each sequence serves as a command to the device to perform a certain operation. Each sequence usually starts with the star key (*) key followed by a 2-digit code (such as *69), hence the term star code.

  • Page 53: Star Code Scripts

    Star Code Scripts You can define a star code script with the help of a number of predefined variables and actions. Each variable represents one or one group of configuration parameters. An action can be checking or setting the value of a variable, collecting a phone number from the user, or calling a certain number. Star Code Script Variables Use the predefined star code script variables.

  • Page 54: Star Code Script Actions (Act)

    Table 7-1 Supported $var Variables (continued) Variable Meaning $BCLR Clear all blocked callers (trunk-specific; admissible value: 1) $CIDG Enable Generate Caller ID Generation on this Phone port (port-specific; admissible value: 1 for enable, 0 for disable) $CWCIDG Enable CWCID Generation on this Phone port (port-specific; admissible value: 1 for enable, 0 for disable) $MWIG Enable MWI (Stutter Tone) Generation on this Phone port (port-specific;...

  • Page 55: Star Code Script Format

    Table 7-2 Star Code Script Actions (ACT) (continued) Script Actions Collects a number from the user and stores it as the value of the parameter(s) represented by coll(VAR) VAR. PHONE Port ::DigitMap applied. ● The number is collected with Announces the value represented by token. say(token) Values are announced as a list of letters or numbers, where token can be a literal such as 1234, or another variable, such as $CFAN or SP1($CFBN))

  • Page 56: Program A Star Code

    To modify the script to enable CallForwardUnconditional on SP1 only, change it to: *72, Call Forward Unconditional SP1, coll(SP1($cfan)),set(SP1($cfa),1) *67, Block Caller ID Once, set($BCI1,1) Enables masking of caller ID information once for the next call on any trunk. *99, Disable Echo Canceller For One Call, set($Noec1,1) Disables the Echo Canceller for one call on the current PHONE port.

  • Page 57: 8  Status

    Status Pages The system web interface provides you with status information to help you monitor your device. System Status The system web interface provides you with status information to help you monitor your devices. System Status page is divided into several sections: WAN Status ●...

  • Page 58: Product Information

    Product Information You can view basic product information about the Poly ATA device, as well as the system up-time with the last reboot reason code in parentheses. In the system web interface, go to System > Product Information. ● Under Product Information, the information for the ATA displays.

  • Page 59: View Obitalk Service Status

    View OBiTALK Service Status View the current status of your OBiTALK service. The status of the OBiTALK Service includes the following values: Status - Possible values are: ● Normal (User Mode): The service is functioning normally. – Backing Off: The service is currently down, and the device is taking a short pause before –...

  • Page 60: 9  Device Settings

    Device Settings Repeat Dialing Service Repeat dialing service is when a user dials *05 to tell the device to redial the last called number repeatedly while the phone is on-hook, until the called party rings or answers. When the called party rings or answers, the device rings the Phone port and the user can pick up the attached handset to talk to the called party.

  • Page 61: Codec Profile Features

    Configure Speed Dial Numbers Set up speed dial numbers for your device. Each Poly ATA device supports 99 speed dial numbers. The 99 speed dial slots are numbered from 1 to 99. You can call a speed dial number by dialing a 1- or 2-digit number corresponding to the slot number from the handset connected to the Phone port or via the Auto Attendant.

  • Page 62: Use A Speed Dial Number As Ad Hoc Gateway

    Use a Speed Dial Number as Ad Hoc Gateway If an external gateway doesn’t require authentication, store its access number in one of the 99 speed dial slots. Then use the speed dial number to allow ad hoc direct dialed gateway calls. Store a gateway on a speed dial number.

  • Page 63: 10  Network Settings

    Network Settings WAN (Internet) Settings For more information on WAN settings parameters, see the WAN Settings Parameter Guide table in the Parameter Reference Guide section. OBiWiFi Wireless USB Adapter OBiWiFi supports the 802.11 b/g/n wireless standards so that an OBiWiFi Wireless Adapter can be used with the USB port of the devices.

  • Page 64: 11  Call Routing

    Call Routing Call Routing is the process by which the device sets up a call bridge or an endpoint call based on such information as the trunk on which the call originates, the caller's number, the called number, etc. Call Routing Rules are parameters used to instruct the device how to route calls. A call can transform into a call bridge or an endpoint call after being routed by the device according to the given routing rules.
  • Page 65 Table 11-1 Rule Formats Rule Format Notes Comma-separated list of 0 or more peering peering-list : peering,peering,… objects Comma-separated list of 0 or more terminal terminal-list : terminal,terminal,…. objects peering : caller-list > callee-list Vertical bar-separated list of 0 or more caller caller-list : caller|caller|caller|…...

  • Page 66: Inboundcallroute Examples

    Peering-list is optional in InboundCallRoute. If the peering-list is empty, the succeeding ‘:' ● can be omitted also. An empty peering-list implies a single peering object whose caller object list matches any caller number. That is, the following InboundCallRoutes are all equivalent: –...

  • Page 67: Outbound Call Route Configuration

    Outbound Call Route Configuration Outbound Call Routes are rules to tell the device where to send the call when the endpoint attempts to make a call. Endpoints can call each other or an outside number using one of the trunks. The OutboundCallRoute syntaxes are almost identical to those of the InboundCallRoute.

  • Page 68: Outboundcallroute Examples

    $2 is an internal variable containing the called number of this outbound call, after any digit map ● transformation in the matched callee object. Callee-list can be empty, which implies the single callee object @, which means any called ● number.

  • Page 69: Digit Map Configuration

    Use the PDMS-SP Service to call all numbers that start with **9 and subsequent digits matching ● PDMS-SP Service's DigitMap. Remove the **9 prefix from the resulting number before making the call. Digit Map Configuration A digit map contains a set of one or more rules that transform and restrict the dialed or called number. The digit map determines if you dial sufficient digits to form a complete number.
  • Page 70 [^…] - matches any single alphanumeric character that is not in the set ● Allow alphanumeric and wildcard characters inside a set [ ], such as [x], [X#], [@#], [a-zA- ● (map) - An embedded digit map for matching subsequent digits. ●...

  • Page 71: Matching Against Multiple Rules In Digit Map

    <**1:>1408xxxxxxx - Matches any number that starts with **11408 followed by 7 digits. The device removes the **1 prefix when making the call. *74(x|xx) - Matches any number that starts with *74, followed by 1 or 2 digits. **1(Msp1) - Matches any number that starts with **1 and with the rest of the digits matching the DigitMap in the SP1 Service.
  • Page 72 The DMP restarts the interdigit timer on every newly entered digit. The duration of this timer can be either long or short. The long and the short timer values are set by default to 10 seconds and 2 seconds, respectively, and are configurable per PHONE port via the DigitMapLongTimer and DigitMapShortTimer parameters.

  • Page 73: Forcing Interdigit Timeout With A Pound Key

    (xx.) After the user dials one or more digits, the DMP returns the accumulated digits as a complete number when the long interdigit timer expires. Let's combine the last two maps: (xx. | <1408>xxx xxxx) After the user dials 1 or more digits but fewer than 7 digits, the DMP returns the accumulated digits as a complete number when the (long) interdigit timer expires.

  • Page 74: Change Inter-Digit Long Timer Dynamically After Partial Match

    cm = Confirmation Tone ● co = Conference Tone ● cw1 - cw10 = Call Waiting Tone 1-10 ● di = Dial Tone ● di2 = Second Dial Tone ● fb = Fast Busy Tone ● ho = Holding Tone ●...

  • Page 75: A User-Defined Digit Map For Ipv4 Dialing

    A User-Defined Digit Map For IPv4 Dialing The default values of the parameters for User-Defined Digit Map 1 are set to the following values to support IPv4 dialing: Label: ipd ● Digit Map: (xx.<*:@>xx?x?<*:.>xx?x?<*:.>xx?x?<*:.>xx?x?|xx.<*:@>xx?x? ● <*:.>xx?x?<*:.>xx?x?<*:.>xx?x?<*::>xx?x?x?x?) The map (Mipd) is referenced in the default setting of the DigitMap in ITSP Profiles A and B. It supports the following two forms of IPv4 dialing: ●...

  • Page 76: Call Routing And Digit Map

    Reboot your system when you complete your changes. Call Routing and Digit Map Your device is a voice service bridge (VSB) that supports multiple voice services. Trunks, Endpoints, and Terminals The device can bridge calls across any of the supported voice services. A call bridge refers to a voice connection connecting two calls on the same or different voice services.
  • Page 77 The device also comes with an Auto Attendant for helping callers to direct their calls landed on the device. When an inbound call is received on the device, it can be routed to the AA, which then offers a menu of options to the caller to direct it further. It could be directed to ring any one or all of the available Phone ports, or bridged with another call on a trunk (which the AA “dials”...

  • Page 78: 12  Service Providers

    This section of the configuration of the Poly ATA device concerns all SIP-based configurations. Each ITSP configuration is grouped together as an ITSP profile. The Poly ATA device refers to them as ITSP Profile A, B, C, and D. On the other hand, the SP service account specifics are grouped under n service, where n = 1, 2, 3, or 4.

  • Page 79: Sip Outbound Proxy Server

    statically assigned in the device's configuration, or dynamically obtained from a local DHCP server. n services (for n = 1, 2, 3, and 4) each use a different local contact port for sending and The SP receiving SIP messages (defaults are 5060, 5061, 5062, and 5063). Note that dynamic address binding through periodic registration is not strictly necessary if the local IP address of the device does not change;...

  • Page 80: Nat Traversal Considerations

    NAT Traversal Considerations If the device sits behind a NAT router (typically the case), it can discover the mapped external address corresponding to its local SIP contact address as seen by the server in one of the following ways: From the “received=” and “rport=” parameters of the VIA header of the REGISTER response sent ●...

  • Page 81: Sip Privacy

    list of candidate servers that are of lower or equal priority than the primary server. Similarly, once a secondary fallback list to continually attempt to fall back secondary server is found, the device forms a on if the list is not empty. The interval for checking the primary fallback list and the secondary fallback list are configured in the X_CheckPrimaryFallbackInterval and X_CheckSecondaryFallbackInterval parameters.

  • Page 82: Stun And Ice

    (that is, sends them to the address from which the the peer's RTP packets are coming). SIP Service Provider Features Learn about some of the SIP Trunk service features that are supported on your Poly ATA device. You can configure as many as four SIP accounts or SIP Trunks on the device. For the purposes of this document and elsewhere on the device system information page, documentation, and the Chapter 12  Service Providers...

  • Page 83: Itsp Driven Distinctive Ringing

    PDMS-SP portal, the term ITSP describes the logical entity providing the SIP Trunk service to the device. When you use the device with an IP PBX, the IP PBX takes the place of the ITSP if it is the entity providing the SIP Trunk account credential and connectivity to the device. ITSP Profiles and SP Services Each ITSP configuration is grouped together as an ITSP Profile, referred to as ITSP Profiles A, B, C, n = 1, 2, 3 or...

  • Page 84: Media Loopback Service

    The summary is carried in an X-RTP-Stat header in the form of a comma-separated list of fields. The reported fields are: PS = Number of Packets Sent ● PR = Number of Packets Received ● OS = Number of bytes sent ●...

  • Page 85: The Obitalk Service

    Device management by OBiTALK servers ● Every OBiTALK phone or Poly ATA device comes with one instance of the OBiTALK service with the (fixed) factory-assigned 9-digit device OBi number as the user ID of the service. devices can call each other by dialing the other party’s OBi number.

  • Page 86: Limit Obitalk Calls

    When connecting to the AA in this manner, there are two options at present. Note: A Poly ATA device supports only one session of AA at a time. Additional calls routed to the AA while a session is in progress are rejected by the AA as busy.

  • Page 87: User Recorded Prompts

    The first method is by statically configuring a trunk's InboundCallRoute. A rule can be added to the InboundCallRoute parameter to have the AA call back the caller's or any other number, if the caller callback-number )” is the target hangs up before the AA answers. The rule should indicate that “aa( callback-number is the number that the AA should call back if the caller destination of the call, where hangs up before the AA answers the call.

  • Page 88: Configure The Auto Attendant Callback Service

    Restart your system when you complete your changes. Configure the Auto Attendant Callback Service Your phone offers two methods for the Auto Attendant to call you back at the calling number or a number that you pick. Statically configure the routing rule for inbound calls on a trunk with the InboundCallRoute parameter.
  • Page 89 referred as %User<N>% where <N> = 1 - 10. In a prompt list this can be followed by a ;r=<start>- <end> parameter that specifies the range to play for that prompt, where <start> = starting time mark in milliseconds. 0 is the default if <start> is omitted. <end>...

  • Page 90: Voice Gateways

    (Mvgn). You can use VG n and (Mvgn) in its associated digit map with the short trunk name VG call routing rules and digit maps just like other real trunks. Poly OBi Device Technical Reference at For more information on voice gateways, see the Poly Support.

  • Page 91: Trunks

    VG for calls with access via SIP URL You can configure a gateway with a SIP URL as the access number that the device accesses over one of the SP trunks. For example, you can set the gateway access number as SP1("some-sip- s erver.mydomain.com"), or SP2("192.168.15.111:5062"), etc.

  • Page 92: Configure A Trunk Group

    Configure a Trunk Group n and (Mtgn). Then Reference a trunk group and its associated digit map using the short name TG reference them in other digit maps and call routing rules so that the system can route calls to a particular trunk group.

  • Page 93: 13  Troubleshooting

    Troubleshooting Use the following information to troubleshoot issues with your Poly ATA device. System Logs Logs contain information about system activities and configurations to help you troubleshoot issues. Activate Syslog Messaging Enable your system to send syslog messages for troubleshooting.

  • Page 94: View Spn Service Status Messages

    N Service. In the system web interface, go to Voice Services > SP Under Debug Options, set the X_SipDebugOption parameter to the reporting level you require. In the X_SipDebugExclusion parameter, enter a list of SIP methods (requests and responses) to exclude from the log. For troubleshooting a call flow, you can exclude methods such as OPTIONS that are used for keep-alive purpose in most cases.

  • Page 95: Locate The Serial Number On The Device

    Table 13-1 SPn Service Status Error Messages (continued) Error Message Description 487 Request Terminated Sent by a User Agent that has received a CANCEL request for a pending INVITE request. Locate the Serial Number on the Device You can find the serial number on the product label sticker on the bottom side of the device. On the bottom of the device, find the serial number SN: XXXXXXXXXXXX (typically 12 digits) on the product label.

  • Page 96: Configure The Remote Pcap Server

    Clear the boxes in the following columns: ● RestartCaptureOnReboot ● Select Submit. Go to System Management > Device Update. Under Extracting PCAP Capture Result, select Extract. The PCAP file is downloaded to your local computer. Configure the Remote PCAP Server Your device can stream PCAP data to a Wireshark client running on your local computer.

  • Page 97: Tone Profile Features

    Appendix A Use the following reference information to create ringtones. Tone Profile Features Understand the configuration fields that define a tone profile. You use a semicolon to separate the configuration field. You cannot use spaces in a tone profile pattern. Tone Field-1 Composition This field describes frequency components used for tone synthesis and it supports as many as three different frequencies.

  • Page 98: Tone Field-3 To Field-6 Composition

    Example: 30.234 This example means: Tone playback terminates after 30.234 seconds ● Tone Field-3 to Field-6 Composition Field - 3/4/5/6 share the same definition, and each field describes one single cadence segment. Together, the four fields form a macro-segment, which is repeated until tone playback expires. The expression is a string of numeric values with the special notation '/', '(', ')' and ','.

  • Page 99: Tone Examples

    No value: infinite tone inactive time – Others: normal tone inactive time (as many as 3 decimated digits) – Example: 4(1/.3+2.34,3/2+1.5) This example means: Use the first frequency to generate a tone for 0.3 seconds ● Follow this tone with 2.34 seconds of silence ●...

  • Page 100: Stutter Tone

    Special information tone (SIT) is generated from a set of frequency components: First frequency: 985 Hz at -16 dBm ● Second frequency: 1428 Hz at -16 dBm ● Third frequency: 1777 Hz at -16 dBm ● The expiration time is exactly 20 seconds. It has only one cadence segment, which includes 4 on-off sections.

  • Page 101: Ring Field-2 To Field-5 Composition

    The numeric value can negative, zero, and positive: Negative value: Ringing lasts indefinitely ● No value: Ringing lasts infinitely ● Zero value: Ringing is skipped ● Positive value: Normal ringing duration ● Example: 30.5 This example illustrates a ringing tone that terminates after 30.5 seconds. Ring Field-2 to Field-5 Composition Fields-2/3/4/5 share the same definition, and each field describes one single cadence segment.
  • Page 102 For more information on ring profile parameters, see the Ring Profile Parameter Guide table in the Parameter Reference Guide. Chapter 14  Appendix A...

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