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Telephone Helpline: 1300225960
Troubleshooting
If the machine malfunctions due to causes other than those listed or the proposed corrective actions
do not solve the problem please call a Polar agent or qualified technician. A POLAR agent or qualified
technician must carry out repairs if required.
Fault
The unit is not working The unit is not switched on
The appliance is not
cooling
Loud noises
Odour from the unit
Error code/
Probable Cause
indication
"ER1" and
The evaporator inlet probe is
alarm
faulty
"ER2" and
The evaporator return gas
alarm
probe is faulty
"ER3" and
The defrost probe (evaporator
alarm
temperature probe) is faulty
"ER4" and
Door not closed properly or
alarm
door switch is faulty
"ER5" and
Condenser probe is faulty
alarm
"SO" and
Cabinet temperature probe is
alarm
open-circuited
"SC" and
Cabinet temperature probe is
alarm
short-circuited
"HI" and alarm Condenser temperature
exceeding 60°C
UA005-A to UA008-A_A5_v1_20211228.indb 7
UA005-A to UA008-A_A5_v1_20211228.indb 7
Probable Cause
Plug or lead is damaged
Mains power supply fault
Coolant Leak
Fan Motor Failed
Airflow to the condenser
obstructed
Condenser is clogged
Appliance is not level
Appliance is too close to a wall or
other object
Unit is not cleaned for long time
Odour food not properly packed
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Press any button to cease alarm. Close the door/doors
properly or check the door switch
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Press any button to cease alarm. Call POLAR agent or
qualified Technician to replace the faulty probe
Power off and re-start machine to cease alarm. Press
power button
temperature on the screen. Clean the condenser filter
immediately, or Call POLAR agent or qualified technician
Solution
Check the unit is plugged in correctly and
switched on
Replace plug or lead
Check mains power supply
Call POLAR agent or qualified technician
Call POLAR agent or qualified technician
Increase the gap between appliance and
obstacles/heat source
Cleaning the condenser
Adjust position to make it level
Move to a more suitable location
Clean the unit thoroughly
Seal and pack odour food properly
Solution
for 1 second to check the condenser
AU
AU
7
2021/12/28 17:03
2021/12/28 17:03
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