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special equipment and subject to these
terms and conditions, repair or replace
any parts which it considers to be
defective. Electrolux may, in its absolute
discretion, choose whether the remedy
offered for a valid warranty claim is repair
or replacement. Electrolux or its ASC may
use refurbished parts to repair your
Appliance. You agree that any replaced
Appliances or parts become the property
of Electrolux.
5. Travel and transportation costs:
Subject to clause 7, Electrolux will bear
the reasonable cost of transportation,
travel and delivery of the Appliance to
and from Electrolux or its ASC. Travel
and transportation will be arranged by
Electrolux as part of any valid warranty
claim.
6. Proof of purchase is required before you
can make a claim under this warranty.
7. Exclusions: You may not make a claim
under this warranty unless the defect
claimed is due to faulty or defective parts
or workmanship. This warranty does not
cover:
a) light globes, batteries, filters or similar
perishable parts;
b) parts and Appliances not supplied by
Electrolux;
c) cosmetic damage which does not
affect the operation of the Appliance;
d) damage to the Appliance caused by:
– negligence or accident;
– misuse or abuse, including failure
to properly maintain or service;
– improper, negligent or faulty
servicing or repair works done by
anyone other than an Electrolux
authorised repairer or ASC;
– normal wear and tear;
– power surges, electrical storm
damage or incorrect power supply;
– incomplete or improper
installation;
– incorrect, improper or
inappropriate operation;
– insect or vermin infestation;
– failure to comply with any
additional instructions supplied
with the Appliance;
In addition, Electrolux is not liable
under this warranty if:
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– the Appliance has been, or
Electrolux reasonably believes
that the Appliance has been, used
for purposes other than those for
which the Appliance was intended,
including where the Appliance has
been used for any non-domestic
purpose;
– the Appliance is modified without
authority from Electrolux in writing;
– the Appliance's serial number or
warranty seal has been removed
or defaced.
8. How to claim under this warranty: To
enquire about claiming under this
warranty, please follow these steps:
a. carefully check the operating
instructions, user manual and the
terms of this warranty;
b. have the model and serial number of
the Appliance available;
c. have the proof of purchase (e.g. an
invoice) available;
d. telephone the numbers shown below.
9. Australia: For Appliances and services
provided by Electrolux in Australia:
Electrolux goods come with guarantees
that cannot be excluded under the
Australian Consumer Law. You are
entitled to a replacement or refund for a
major failure and for compensation for
any other reasonably foreseeable loss or
damage. You are also entitled to have the
Appliance repaired or replaced if the
Appliance fails to be of acceptable quality
and the failure does not amount to a
major failure. 'Acceptable quality' and
'major failure' have the same meaning as
referred to in the ACL.
10. New Zealand: For Appliances and
services provided by Electrolux in New
Zealand, the Appliances come with a
guarantee by Electrolux pursuant to the
provisions of the Consumer Guarantees
Act, the Sale of Goods Act and the Fair
Trading Act. Where the Appliance was
purchased in New Zealand for
commercial purposes the Consumer
Guarantee Act does not apply.
11. Confidentiality: You accept that if you
make a warranty claim, Electrolux and its
agents including ASC may exchange
information in relation to you to enable
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