Try These Solutions First; Other Solutions - Bose QUIETCOMFORT ULTRA Manual

TRY THESE SOLUTIONS FIRST

If you experience problems with your headphones:
• Charge the headphones (see page 35).
• Power on the headphones (see page 14).
• Check the headphones status light (see page 37).
• Make sure your mobile device supports Bluetooth connections (see page 27).
• Move your mobile device closer to the headphones (30 ft or 9 m) and away from
any interference or obstructions.
• Increase the volume on the headphones, your mobile device, and the music app.
• Connect another mobile device (see page 29).
If you couldn't resolve your issue, see the table below to identify symptoms and
solutions to common problems. You can also access troubleshooting articles, videos,
and other resources at: support.Bose.com/QCU
If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact worldwide.Bose.com/contact

OTHER SOLUTIONS

SYMPTOM
Headphones don't
power on
Headphones don't
connect with
mobile device
TROU B LE S HO OT ING IMM E RSI V E AUD I O
support.Bose.com/QCU
SOLUTION
Press the Bluetooth/Power button (see page 14).
If your headphones have been exposed to high or low
temperatures, let the headphones return to room temperature.
Disconnect the audio cable (see page 33).
Connect using the Bluetooth menu on your mobile device
(see page 27).
Disable the Bluetooth feature on your mobile device,
then re-enable.
Clear the headphone device list (see page 30). Delete the
headphones from the Bluetooth list on your mobile device,
including any duplicate listings labeled LE (Low Energy).
Connect again (see page 27).
Visit support.Bose.com/QCU support.Bose.com/QCU to see how-to videos.
Reset the headphones (see page 54).
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