Troubleshooting; Try These Solutions First; Other Solutions - Bose SPORT EARBUDS Manual

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds, try these solutions first:
• Charge the battery (see page 28).
• Power on the earbuds (see page 22).
• Check the earbud status lights and charging case status lights (see page 31).
• Make sure your mobile device supports Bluetooth connections (see page 33).
• Download the Bose Music app and run available software updates (see page 15).
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any
interference or obstructions.
• Increase the volume on the mobile device and music app.
• Connect another mobile device (see page 15).

OTHER SOLUTIONS

If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
SYMPTOM
Earbuds don't power on
TR OUBL ES H O OTI N G
SOLUTION
Make sure the earbuds aren't in Standby mode. To wake the
earbuds, insert the right earbud in your ear or use the Bose
Music app.
Place both earbuds in the charging case until they
magnetically snap into place. Close and re-open the case. The
earbud status lights display charge status (see page 31).
If the earbuds have been exposed to high or low
temperatures, let the earbuds return to room temperature.
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