Bose QUIETCOMFORT EARBUDS II Manual
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Bose QUIETCOMFORT EARBUDS II Manual

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  • Page 1 Q U I E T C O M F O R T E A R B U D S I I...
  • Page 2 Aware mode. • Your product may occasionally produce a short chirp sound in connection with the functioning of your noise cancellation. However, in the event of any unusual loud noise, turn the earbuds off and contact Bose customer service.
  • Page 3 I M P ORTA N T SA F ET Y I N STR UCT IO NS Contains small parts which may be a choking hazard. Not suitable for children under age 3. This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
  • Page 4 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
  • Page 5 Management Act. The low power radio-frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices. DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for removal.
  • Page 6 EU Importer: Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands Mexico Importer: Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 Taiwan Importer: Bose Limited Taiwan Branch (H.K.), 9F., No.10, Sec.
  • Page 7 LI CEN SE D I S CLOS UR E S The following license disclosures apply to certain third-party software packages used as components in the product. Package: FreeRTOS Copyright © Amazon Web Services, Inc. or its affiliates. All rights reserved. The FreeRTOS package is subject to the license terms reprinted below: MIT License Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated...
  • Page 8 LI CEN SE D I S CLOS UR E S “Source” form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. “Object” form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types.
  • Page 9 Contributor by reason of your accepting any such warranty or additional liability. END OF TERMS AND CONDITIONS ©2022 Bose Corporation Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License.

  • Page 10: Table Of Contents

    CON TE NTS WHAT’S IN THE BOX Contents ..........................13 BOSE MUSIC APP SETUP Download the Bose Music app .................. 14 Add the earbuds to an existing account ............... 14 SWEAT AND WEATHER RESISTANCE .............. 15 HOW TO WEAR Insert the earbuds......................16 Check your fit ........................
  • Page 11 CON TE NTS CUSTOMIZE TOUCH CONTROL Shortcut ..........................28 Use your Shortcut ....................28 Change or disable your Shortcut ..............28 IN-EAR DETECTION Auto Play/Pause ......................29 Auto Answer Call ......................29 Auto Transparency ......................29 NOISE CANCELLATION Noise cancelling modes....................30 Aware Mode with ActiveSense™...
  • Page 12 CON TE NTS BLUETOOTH CONNECTIONS Connect using the Bose Music app ................. 38 Connect using the Bluetooth menu on your mobile device ......38 Disconnect a mobile device ..................39 Reconnect a mobile device ..................39 Clear the earbuds device list ..................40 CARE AND MAINTENANCE Store the earbuds ......................
  • Page 13 For help identifying the band sizes, see sizes, see page 19. page 19. USB Type-C® to USB-A cable NOTE: If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service. Visit: support.Bose.com/QCEii support.Bose.com/QCEii E N G...

  • Page 14: Bose Music App Setup

    BOSE M U SI C A P P SET UP The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet. Using the app, you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get updates and new features.

  • Page 15: Sweat And Weather Resistance

    SWEAT A N D W EAT H E R RE S ISTA NC E The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water. CAUTIONS: • Do NOT swim or shower with the earbuds. •...

  • Page 16: How To Wear

    HOW TO WE A R INSERT THE EARBUDS 1. Insert the earbud so the eartip gently rests at the opening of your ear canal. NOTE: Each earbud is marked with either an R (right) or L (left). R/L marking 2. Slightly rotate the earbud back until the eartip creates a comfortable seal at your ear canal and the stability band rests against your ear ridge.

  • Page 17: Check Your Fit

    You may need to try a different size eartip or stability band for each ear. TIP: You can also check your fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu.

  • Page 18: Stability Bands

    HOW TO WE A R Stability bands WHAT TO CHECK The band doesn’t stick out or feel squished Proper fit against your ear ridge. The band is sticking out or feels squished Too big under your ear ridge. Too small The band doesn’t reach your ear ridge.

  • Page 19: Try Another Size

    HOW TO WE A R TRY ANOTHER SIZE Wear the earbuds for an extended period of time. If the earbuds don’t feel comfortable or secure, or noise cancellation or sound quality isn’t as expected, try another size eartip or stability band. You may need to try all three eartip or band sizes or use a different size eartip or band for each ear.

  • Page 20: Change The Eartips

    • If you change the eartip, you may need to change the stability band so the band rests comfortably against your ear ridge (see page 21). • To see how-to videos about changing the eartips, visit: support.Bose.com/QCEii support.Bose.com/QCEii • If you need additional eartip sizes, contact Bose customer service or visit: support.Bose.com/QCEii support.Bose.com/QCEii E N G...

  • Page 21: Change The Stability Bands

    HOW TO WE A R ’ CHANGE THE STABILITY BANDS 1. Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud. Stability band scoop Stretch Peel Separate CAUTION: To prevent tearing, do NOT pull on the thin part of the band.
  • Page 22 7. Insert the earbuds (see page 16). 8. Check the fit (see page 17). NOTES: • To see how-to videos about changing the bands, visit: support.Bose.com/QCEii support.Bose.com/QCEii • If you need additional stability band sizes, contact Bose customer service or visit: support.Bose.com/QCEii support.Bose.com/QCEii E N G...

  • Page 23: Power

    P OW E R POWER ON Open the charging case. The earbuds power on. The earbuds status light blinks white and then glows according to the charging status (see page 36). The charging case status light glows according to the battery level (see page 37). Earbuds status light Charging case status light NOTE: When you remove the earbuds from the charging case, close the case to help...

  • Page 24: Power Off

    P OW E R POWER OFF 1. Place both earbuds in the charging case. 2. Close the case. The earbuds power off. The charging case status light glows according to the battery level (see page 37). NOTE: The earbuds disconnect from your device when they are placed in the case. STANDBY Standby conserves the earbud battery when an earbud is out of the case and not in use.

  • Page 25: Touch Control

    TOUCH CO NT RO L Use touch control by tapping or swiping the touch surface of either earbud. With touch control, you can play/pause audio, change the volume, perform basic call functions, adjust noise cancellation, and use a Shortcut (see page 28). TOUCH SURFACE AREA The touch surface is located on the outer surface of both earbuds.

  • Page 26: Phone Calls

    TOUCH CO NT RO L CONTROL WHAT TO DO Skip to the next track Double-tap an earbud. Skip to the previous track Triple-tap an earbud. PHONE CALLS CONTROL WHAT TO DO Answer a call Tap an earbud. 1x 1x End/Decline a call Double-tap an earbud.

  • Page 27: Call Notifications

    Call notifications A voice prompt announces incoming callers and call status. To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu. NOISE CANCELLATION For information about changing the noise cancelling mode, see page 31.

  • Page 28: Customize Touch Control

    To change or disable a Shortcut or to assign a different Shortcut to each earbud, use the Bose Music app. You can access this option from the Settings menu. NOTE: If you assign a different Shortcut to each earbud, you must touch and hold the appropriate earbud.

  • Page 29: In-Ear Detection

    AUTO ANSWER CALL You can answer phone calls by inserting an earbud. NOTE: To enable this feature, use the Bose Music app. You can access this option from the Settings menu. AUTO TRANSPARENCY When you remove an earbud, the noise cancelling mode adjusts to Aware Mode on the earbud in your other ear (see page 30).

  • Page 30: Noise Cancellation

    Settings menu. NOTE: When powered on, the earbuds default to Quiet Mode. To change the default mode, use the Bose Music app. You can access this option from the Settings menu. Aware Mode with ActiveSense™...

  • Page 31: Change Noise Cancelling Mode

    To adjust the noise cancelling mode while on a call, touch and hold an earbud. NOTES: • Auto Transparency is disabled while on a call (see page 29). • To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu. USE NOISE CANCELLATION ONLY You can use noise cancellation only, without audio or interruptions from phone calls.

  • Page 32: Battery

    BATT E RY CHARGE THE EARBUDS 1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case. Charging pins NOTE: Before charging, make sure the earbuds are at room temperature, between 46°...

  • Page 33: Charge The Charging Case

    BATT E RY CHARGE THE CHARGING CASE CAUTION: Use this product only with an agency-approved LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC). 1. Connect the small end of the USB cable to the USB-C® port on the bottom of the charging case.

  • Page 34: Check The Earbud Battery Level

    • When you remove the earbuds from the charging case and insert them into your ears, a voice prompt announces the earbud battery level. • Use the Bose Music app. The earbud battery level is displayed on the main screen. NOTE: If one earbud has a lower battery level than the other, the voice prompt announces the lower battery level.

  • Page 35: Check The Charging Case Battery Level

    BATT E RY CHECK THE CHARGING CASE BATTERY LEVEL Open the charging case. The charging case status light glows according to the battery level (see page 37). CHARGING TIME COMPONENT CHARGING TIME Earbuds 2 hours Charging case 3 hours NOTES: •...

  • Page 36: Earbud And Charging Case Status

    Blinks white, then glows solid amber Charging (5 seconds) Blinks white 2 times, slowly blinks Reboot complete blue, and turns off Blinks white 3 times (repeated) Updating software Blinks amber and white Error – contact Bose customer service E N G...

  • Page 37: Charging Case Status Light

    Solid amber (5 seconds) Low charge (10% – 33%) Blinks amber 2 times Need to charge (less than 10%) Solid amber Charging Blinks white 3 times (repeated) Updating software Blinks amber and white Error – contact Bose customer service E N G...

  • Page 38: Bluetooth Connections

    You can store up to seven devices in the earbud device list. You can connect and play audio from only one device at a time. NOTE: For the best experience, use the Bose Music app to set up and connect your mobile device (see page 14).

  • Page 39: Disconnect A Mobile Device

    NOTE: The Bluetooth feature is usually found in the Settings menu. 3. Select the earbuds from the device list. NOTE: Look for the name you entered for your earbuds in the Bose Music app. If you didn’t name your earbuds, the default name appears.

  • Page 40: Clear The Earbuds Device List

    B LU E TO OT H CO NN E CT I O NS CLEAR THE EARBUDS DEVICE LIST 1. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 15 seconds until the earbuds status light blinks white twice and then slowly blinks blue.

  • Page 41: Care And Maintenance

    Charging case Wipe only with a dry, soft cotton swab or equivalent. REPLACEMENT PARTS AND ACCESSORIES Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QCEii support.Bose.com/QCEii LIMITED WARRANTY The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty...

  • Page 42: Update The Earbuds

    The earbuds begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions. UPDATE THE CHARGING CASE Update the charging case using the Bose updater website. On your computer, visit: btu.Bose.com btu.Bose.com and follow the on-screen instructions.

  • Page 43: Troubleshooting

    • Make sure your mobile device supports Bluetooth connections (see page 38). • Download the Bose Music app and run available software updates (see page 14). • Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
  • Page 44 (see page 14). Earbuds don’t respond during app setup Make sure you have given the Bose Music app access to Bluetooth connections in your mobile device Settings menu. Make sure the Bluetooth feature is on in your mobile device Settings menu.
  • Page 45 Check the earbud fit using a mirror (see page 17). ear canal Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Contact Bose customer service or visit support.Bose.com/QCEii...
  • Page 46 Settings menu. Visit: support.Bose.com/QCEii support.Bose.com/QCEii to see how-to videos. Make sure the software in the Bose Music app is up to date No sound from one earbud (see page 42). Make sure that both eartips fit securely in your ear, and they aren’t rotated too far back (see page 16).
  • Page 47 Check the earbud fit using a mirror (see page 17). Check the earbud fit using the Eartip Fit Test in the Bose Music app. You can access this option from the Settings menu. Make sure you’re using the right eartip and band sizes for each ear (see page 19).
  • Page 48 Remove the earbuds from your ears and reinsert in your ears. If you’re on a phone call or using voice control on your mobile device, lower or turn off Self Voice using the Bose Music app (see page 31). If you’re sharing the earbuds, place them in the charging case to clear the audio personalization between each user.
  • Page 49 Make sure you’re swiping the touch control surface in the right direction (see page 25). See “Earbuds don’t respond to touch control.” Make sure you have set a Shortcut using the Bose Music app (see page 28). Can’t access Shortcut If you customized the Shortcut to a specific earbud, make sure you touch and hold the correct earbud.
  • Page 50 (see page 14). You can access this option from the isn’t correct Settings menu. Make sure voice prompts are enabled using the Bose Music app (see page 14). You can access this option from the Not receiving Settings menu.

  • Page 51: Reboot The Earbuds And Charging Case

    TR OUBL ES H O OTI N G REBOOT THE EARBUDS AND CHARGING CASE If the earbuds or charging case are unresponsive, you can reboot them. NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings. With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off.
  • Page 52 ©2022 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM875097-0010 Rev. 01...

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