Returning Equipment For Service - QED AutoPump AP-3 Operation Manual

AP-3 Manual

Returning Equipment for Service

If the equipment needs to be returned to QED for servicing, please follow these steps:
STEP 1 - Call the QED Service Department and obtain a Return Material
Authorization (RMA) number. Please have available the customers
contact person's name, company name and address, phone number, fax
number, reason for the return, and the names of the chemicals to which
the equipment has been exposed.
STEP 2 - Clean all equipment before shipping. See Equipment Cleaning
Requirements at the end of this section.
If the equipment must be cleaned after it arrives at QED, the customer
will be charged for the cleaning and disposal of material, if necessary.
(Cost can be $200.00 per piece of equipment cleaned.) Drain and dry all
equipment after cleaning.
STEP 3 - Package the equipment so that it will not be damaged in shipment. Use
bubble pack rather than styrofoam flakes as packing material.
STEP 4 - Ship the equipment via a carrier and service level (i.e., one-day, two-day
shipping) in consideration of probable service time and return shipment
time.
STEP 5 - It is recommended that such shipments be insured so if the shipment is
badly damaged or lost, the customer can replace the equipment at little
or no cost.
STEP 6 - Include the contact's name, company, phone number and RMA number
given by QED .
STEP 7 - Write the RMA number on the outside of the packaging so it will be
directed immediately to the QED Service Department.
Revision 3 - April, 2009
Chapter 7: Troubleshooting & Repair
Page 63