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Problem
There is water on the floor.
You cannot open the appli‐
ance door.
The display does not show
the wireless indicator
The App cannot connect to
the appliance.
The App cannot frequently
connect to the appliance.
The display shows
All buttons are inactive, ex‐
cept the the On/Off
.
The appliance makes an un‐
usual noise and vibrates.
50
ENGLISH
Possible solution
•
Make sure that the couplings of the water hoses are tight and there is not wa‐
ter leakages.
•
Make sure that the water inlet hose and the drain hose have no damages.
•
Make sure you use the correct detergent and the correct quantity of it.
•
Make sure that a washing programme that ends with water in tub, has not
been selected.
•
Make sure that the washing programme is finished.
•
Set the drain or the spin programme if there is water in the drum. If the spin
and drain programmes are not available in the programme dial, they can be
set via App.
•
Make sure that the appliance receives electrical power.
•
This problem may be caused by a failure of the appliance. Contact the Author‐
ised Service Centre.
If you need to open the door, please read carefully "Emergency door opening".
•
Make sure that the Remote Start Mode is not activated. Deactivate it.
•
Check the wireless signal.
•
Make sure that the wireless connection is on. Refer to paragraph "Configuring
the washing machine wireless connection" in "Wi-Fi - Connectivity setup"
chapter.
.
•
Check your home network and router.
•
Restart the router.
•
Contact your wireless service provider if there are further problems with the
wireless network.
•
Check the wireless signal.
•
Check if your smart device is connected to the wireless network.
•
Check your home network and router.
•
Restart the router.
•
Contact your wireless service provider if there are problems with the wireless
network.
•
The appliance, the smart device, or both, need to be configured again be‐
cause a new router has been installed or the router configuration has been
changed.
•
Make sure that the wireless signal reaches the appliance. Try to move the
home router as near the appliance as possible or consider purchasing a wire‐
less range extender.
•
Make sure the wireless signal is not disrupted by microwave. Turn the micro‐
wave off. Avoid using the microwave and the remote control at the same time.
•
The appliance is downloading any available updates. Wait until the update
.
process is complete. If you deactivate the appliance during update, it resumes
when you activate the appliance again.
•
Make sure the levelling of the appliance is correct. Refer to "Installation in‐
struction".
•
Make sure that the packaging and/or the transit bolts are removed. Refer to
"Installation instruction".
•
Add more laundry in the drum. The load may be too small.
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