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1.
Make sure the unit is NOT in the upright position
(1) If the unit is in the upright position, the brushroll won't spin. Tilt the unit backwards.
2. The brushroll stall protection has been activated. This happens when the brushroll gets
jammed or clogged.
(1) Turn the unit off and back ON again.
(2) Make sure to remove the brushroll and clean any tangled hair or debris that could be
causing the stall. Temember to clean the notches inside the nozzle too.
F. Unit Not Turning ON
(1) Make sure the unit is firmly plugged into a working outlet.
(2) Check there are no outages or issues with the fuse at the customer's home
(3) The thermal protector might have activated. The unit does this to prevent damage from
overheating.
(a) Unplug the unit from the outlet.
(b) Clean the dirty and clean water tanks
(c) Make sure to clean the nozzle and brushroll too.
(d) Allow the unit to cool down for up to 30 minutes. Then plug back ON
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