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Requirement: The hob has cooled down.
Remove heavy soiling using a glass scraper.
1.
Clean using glass cleaner.
2.
17 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 14
17.1 Error code / Fault display / Signal
Fault
No displays light up.
The displays flash.
and signal tone
/
/
/
/
/
/
/
Cause and troubleshooting
The power supply has been disconnected.
Use other electrical appliances to check whether there has been a power failure.
▶
The appliance has not been connected as shown in the circuit diagram.
Connect the appliance in accordance with the circuit diagram.
▶
The electronics have detected a fault.
Switch the appliance off and on again.
1.
a If the fault was a one-off, the message disappears.
If the message appears again, please call customer service and mention error code.
2.
→ "Customer Service", Page 14
The control panel is wet or an object is covering it.
Dry the control panel or remove the object.
▶
The electronics have overheated and have switched off the affected cooking zone.
Wait until the electronics have cooled down sufficiently. Then touch any button on the
▶
control panel.
The electronics have overheated and all of the cooking zones have been switched off.
Wait until the electronics have cooled down sufficiently. Then touch any button on the
▶
control panel.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
▶
goes out, you can continue cooking.
The cooking zone has overheated and has been switched off to protect the work surface.
Wait until the electronics have cooled down sufficiently before switching the cooking
▶
zone back on.
The cooking zone has been operating continuously for an extended period.
Individual safety switch-off is switched on. Touch any button to switch off the display so
▶
that you can set the cooking zone again.
The operating voltage is incorrect and outside of the normal operating range.
Contact your energy supplier.
▶
The electronics have detected a fault.
Switch the appliance off and on again.
1.
a If the fault was a one-off, the message disappears.
If the message appears again, please call customer service and mention error code.
2.
→ "Customer Service", Page 14
Notes
¡ Follow the cleaning instructions on the packaging.
¡ You can obtain a suitable glass scraper from cus-
tomer services or through our online shop.
WARNING ‒ Risk of electric shock!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
Troubleshooting en
13
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