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Summary of Contents for Hive HAH2PMZ
- Page 1 Hive Active Heating Thermostat installation guide...
- Page 2 • An existing broadband connection with a spare Ethernet port • An Android or Apple smartphone to control your heating via the app or an up to date web browser. Installation order For quick and efficient setup install Hive Active Heating in this order: Status Status Central...
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Page 3: Table Of Contents
Please remember that for your own safety Hive Active Heating should always be installed by a qualified professional. Contents The hub page 3 The receiver page 7 The thermostat page 23 Controlling your thermostat remotely page 30 Multizone page 31... -
Page 4: The Hub
The Hive Hub If you already have a Hive Hub just put it into pairing mode. To do this press the button at the rear of the hub for 1 second and release it. The middle light should now flash AMBER showing it is in pairing mode. - Page 5 1a – Installing your hub To install the hub, there must be a broadband connection with a spare network port and a power socket must be nearby. Once this has been located, connect the hub as follows: Connect the hub to the household’s broadband router using the network cable provided.
- Page 6 Once the AMBER light is flashing, the hub is set up and you can move onto installing the receiver. If no lights are displayed immediately after the hub has been turned on, check all cables are connected and the power socket works. If the problem still persists contact Hive Technical Support.
- Page 7 Installation and start-up. Do not disconnect the hub. The hub is attempting to If flashing continues after 15 minutes, connect to the Hive contact Hive Technical Support to servers and update itself. confirm that it has connected. Installation. The hub AMBER...
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Page 8: The Receiver
BS7671 (The IET Wiring Regulations), and the appropriate Building Regulations or Standards in place. • The Hive receiver is double insulated so doesn’t need an earth connection. You’ll find a tether on the backplate to secure an earth wire if needed. •... - Page 9 Installing the correct receiver Hive Active Heating has two types of receiver: Status Central water heating Single channel receiver for combi boilers and additional plumbed heating zones Dual channel receiver for conventional boilers with hot water tanks Status Central water...
- Page 10 Wiring labels Use the labels provided and attach them to the wires to help you remember which one is which during the installation. Sticker here...
- Page 11 2a – Installing the receiver You should fit the receiver in a convenient location close to the boiler or central heating system. Make sure it’s at least 30cm away from large metal objects, such as a boiler or hot water cylinder, to avoid interference with radio signals.
- Page 12 Fix the backplate to the wall with the terminals at the top. Run cable from the boiler or wiring centre (if required), then continue on to the next section to wire up the backplate.
- Page 13 2b – Single channel 2b – Dual channel receiver wiring receiver wiring Permanent neutral Permanent neutral Permanent live Permanent live Common Hot water off (NC) Heating off (NC) Heating off (NC) Heating on (NO) Hot water on (NO) (unused) Heating on (NO) Earth Earth tether...
- Page 14 2c – Testing the boiler To test the receiver to boiler connection follow these steps: Visually check the wiring to confirm that the connections have been carried out correctly, referring to the labels on the wires and any photographs taken before replacement began Confirm that the receiver’s front panel is in place and that it is safe to commission the boiler Check the middle light on the Hub is flashing Amber –...
- Page 15 If the existing controller doesn’t have a compatible backplate, remove it completely and wire in the Hive receiver in its place. If needed you can use a stand-off plate (SP, supplied separately) to create space to accommodate existing wiring, or use a decoration plate (DP) when replacing a larger controller.
- Page 16 If you are installing into a gravity-fed or part pumped system, complete the wiring and then switch the Hive receiver to ‘gravity-fed’ mode as follows:...
- Page 17 Important information: Multizone receiver installation If you’ r e installing Hive Multizone, you’ll need to install all the receivers before proceeding to the next step. Note: Hive Multizone can support up to three heating zones and one hot water zone. Each Multizone installation should include a maximum of:...
- Page 18 Hot tips: See page 13 (section 2c) on how to confirm receivers are installed and operating the heating system correctly. Label the receivers once you have installed them so that it’s clear which receiver controls which zone. See page 31 on how to set-up Multizone.
- Page 19 Important information: Stand-alone installation For Hive Active Heating a hub, a receiver and a thermostat are installed. When this service hasn’t been bought, the thermostat and receiver can also be installed without a hub. This is known as ‘stand-alone’ mode.
- Page 20 Activating stand-alone mode Remove the batteries from the thermostat Switch off the boiler and receiver Wait at least 5 seconds, then turn the boiler and receiver back on. The receiver’s status light will begin to flash AMBER Press and hold the heating button for at least 10 seconds – until the status light begins to flash WHITE.
- Page 21 At any time you can check what mode the receiver is set to by switching it off then on. When power is restored the status light will flash for 5 seconds – AMBER for Hive Active Heating, WHITE for ‘stand-alone’ mode.
- Page 22 Heating is on. heating Central GREEN Flashing Commands queued. The Hive receiver protects heating The receiver has received the boiler from damage that 2 or more commands to may occur if it’ s switched on switch the boiler on or off and off very quickly.
- Page 23 Pattern Meaning Notes Status GREEN Solid Normal operation. The receiver is connected to the rest of the Hive system and operating normally. Status BLUE Solid The system is in See gravity-fed mode section of gravity-fed mode and is this manual on page 15.
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Page 24: The Thermostat
The thermostat Hot Water Heating Boost Boost Screen Dial Back Confirm Menu For the thermostat to work accurately, it’s important that you install it in the right location. - Page 25 3a – Selecting a location for the thermostat The thermostat should be fixed to an internal wall, 1.5m from the floor and away from heat sources that could affect its operation, such as radiators and areas in direct sunlight. To make accurate temperature readings, the thermostat needs a free flow of air, so make sure it’s installed in an area not covered by curtains or similar objects.
- Page 26 3b – Wall mounting the thermostat Remove the backplate of the thermostat by pressing the lever at the bottom and pulling away from the front of the device. Once you’ve found a suitable location, fix the backplate to the wall using the appropriate fixings.
- Page 27 3c – Confirming the hub is ready to connect Before inserting the batteries into the thermostat, check the hub is flashing AMBER – this means it’s ready to connect. If it is showing a solid AMBER light, turn it off then on, and then switch the receiver and boiler off and then on again too.
- Page 28 The battery compartment is located at the back of the thermostat and is only accessible when the front of the thermostat is removed from the backplate. Insert the 4 x AA batteries provided. If you are installing Hive Multizone only insert batteries into one thermostat at a time.
- Page 29 The receiver will display a solid GREEN status light or a BLUE light if Status it’s in gravity-fed mode. If installing Hive Multizone the Central water heating status light will go GREEN on one receiver only. This is correct as the batteries should only be inserted into one thermostat at a time.
- Page 30 3e – Final steps Installation is almost complete. All that’s left to do is: Hook the thermostat onto the backplate and click it in place Remove the screen protector from the front of the thermostat Confirm the system is properly configured by checking: •...
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Page 31: Controlling Your Thermostat Remotely
Controlling your thermostat remotely Hive Active Heating is now installed, there is one final step to link your thermostat to your Hive account. Download the Hive app Login using the email address and password you registered with OR If you haven’t already got a Hive account, tap ‘Create Account’ on the app Login screen or create one at hivehome.com/register. -
Page 32: Multizone
Multizone Important note: Hive Multizone is not compatible with Nano 1 hubs. Adding additional heating zones If you’ve not done so already, install all additional receivers and power them up. For new receivers, their status lights should be double flashing AMBER. - Page 33 To complete installation of the remaining heating zone(s) use either the hub or the Hive app or online dashboard: 5a – Using the hub Press the button at the rear of the hub for 1 second and release it. The middle...
- Page 34 Please note, if installing Hive Active Heating to a hub that is already connected to other Hive products, you must use the button on the back of the hub to install the first zone. Any additional zones can be added through the Hive app or online dashboard using the steps below.
- Page 35 You can view our handy how-to-use videos along with hints and tips hivehome.com/support If for any reason you need to return your Hive Active Heating, simply return your box and its contents to the retailer. Any return is subject to the retailer’ s...
- Page 36 Need help? If you’re a qualified professional installing Hive Active Heating yourself and need any help during the installation process, just visit our technical support page at hivehome.com/installation If you need further help, you can email our support team at help@hivehome.com...