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BATTERY MAINTENANCE
When battery is low in one accessory, the main contact will receive an email/SMS notification
informing to change batteries. This notification does not mention that specific accessory. It is
recommended to replace the batteries in ALL accessories given the battery life in most of the
accessories are similar (Approximately 4-5 years).
Refer to the installation guide supplied with the accessory for details on replacing the battery for that
accessory.
TROUBLE SHOOTING
Questions/Solutions
1. The contactless tag reader does not operate when using any tags.
Ensure the tag reader is installed within operating range of the evohome security hub
Ensure that the tag reader and all tags are correctly registered with the system before using them.
Refer to the online installation guide for details
2. The remote control key key fob does not operate my system.
Ensure the remote control key fob is operated within operating range of the evohome security hub
Ensure that the key fob is correctly registered with the system before using them.
Refer to the online installation guide for details
3. The iOS/Android app does not connect and operate my system.
Ensure that your smartphone/tablet device is connected to the internet via wifi or a mobile network.
Ensure your evohome security hub is connected to the internet in your home
Ensure in the app you have entered the correct TCC and security login credentials relating to your
evohome security system
4. The system does not alarm or send any alert to any contacts immediately after the protected
door window sensor or motion sensor is triggered when armed.
All door window and motion sensors have a 30 second entry/exit delay before any alarm/alert is
triggered by the system. Please wait until the 30 second delay has expired
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