Bose Smart Ultra Soundbar With Dolby Atmos Plus Manual

WHAT'S IN THE BOX

CONTENTS
Confirm that the following parts are included:

* May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, don't use it. Contact your authorized Bose dealer or Bose customer service.
Visit: worldwide.Bose.com/contact

DOLBY ATMOS® TECHNOLOGY

The Bose Smart Ultra Soundbar supports Dolby Atmos® technology. The soundbar uses up-firing and side-firing speakers to deliver high-quality sound from all directions, achieving a superb, immersive, and fully-encompassing surround-sound experience.
NOTE: To use Dolby Atmos technology, both your TV and your content must support Dolby Atmos.
TIP: To deliver the Dolby Atmos surround-sound experience, connect the soundbar to the HDMI eARC or ARC port on your TV. If your TV doesn't have an eARC or ARC port, you can connect the optical cable to the optical port to receive spacious and life-like sound.

SOUNDBAR PLACEMENT

RECOMMENDATIONS

• Place the soundbar below and in front of the TV (preferred) or above your TV with the front of the soundbar facing into the room.
• For best sound quality, make sure the up-firing speakers on the top of the soundbar and the side-firing speakers on the side of the soundbar aren't blocked.
• When the soundbar is mounted to the wall, make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.
• If placing the soundbar on a shelf or TV stand, position the front of the soundbar as close as possible to the front edge of the shelf or stand for best sound quality.
• Place the soundbar outside of and away from metal cabinets, other audio/video components, and direct heat sources.
• Place the soundbar on its rubber feet on a stable and level surface. For proper support, both feet must be resting on the surface. Vibration can cause the soundbar to move, particularly on smooth surfaces like marble, glass, or highly polished wood.
• Keep the back side of the soundbar at least 0.4 in (1 cm) from any other surface. Blocking the port(s) affects sound quality.
• Make sure there is an AC (mains) outlet nearby.
• To avoid wireless interference, keep other wireless equipment at least 1 – 3 ft (0.3 – 0.9 m) away from the soundbar.
• To avoid wireless interference, some Wi-Fi access points may need to be placed up to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and optional surround speakers.
• For best sound quality, don't place the soundbar in an enclosed cabinet or diagonally in a corner.
• Don't place any objects on top of the soundbar.
  
  
  Do NOT place the soundbar on its front, back, or top when in use.
  

WALL MOUNT THE SOUNDBAR
You can mount the soundbar on a wall. To purchase the Bose Soundbar Wall Bracket, contact your authorized Bose dealer.
Visit: support.Bose.com/UltraSB
NOTE: Make sure the top of the soundbar is at least 4 in (10 cm) away from the TV.


Do NOT use any other hardware to mount the soundbar.

Adjust audio for wall mounting
After you mount the soundbar, you must run ADAPTiQ.
NOTE: If you remove the soundbar from the wall, run ADAPTiQ again.

SET UP THE SOUNDBAR

CONNECT THE SOUNDBAR TO POWER

1. Connect the power cord to the b port on the back of the soundbar.
2. Plug the other end of the power cord into an AC (mains) power outlet.
   The soundbar powers on, and the light bar glows solid amber.
   
3. Download and use the Bose Music app to connect the soundbar to your TV.

NETWORK STANDBY
The soundbar transitions to network standby when audio has stopped and you have not pressed any buttons or talked to Amazon Alexa or your Google Assistant-enabled device for 20 minutes.
To wake the soundbar from network standby:

• On the remote, press the Power button I, a source button, or the Play/Pause button F.
• Play or resume audio using your mobile device or using the Bose Music app.
• Talk to Amazon Alexa or your Google Assistant-enabled device.

NOTES:

• To access Amazon Alexa in network standby, make sure the soundbar has been set up using the Bose Music app and the microphone is on.
• You can disable the standby timer using the Bose Music app. You can access this option from the Settings menu.

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the soundbar from any mobile d evice, such as a smartphone or tablet.
Using the app, you can stream music, add music services, explore internet radio stations, configure Amazon Alexa, enable Chromecast built-in, choose your voice prompt language, manage soundbar settings, define presets, and get new features.
NOTE: If you have already created a Bose Music account for another Bose product, add the soundbar to your existing account.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, make sure that both your Bluetooth and Location Services are enabled.
2. On your mobile device, download the Bose Music app.
   
   
   
3. Follow the app instructions.

EXISTING BOSE MUSIC APP USERS

ADD THE SOUNDBAR TO AN EXISTING ACCOUNT
To add your Bose Smart Ultra Soundbar, open the Bose Music app and add your soundbar.

CONNECT TO A DIFFERENT WI-FI NETWORK
Connect to a different network if your network name or password has changed, or if you want to change or add another network.

1. On the remote, press and hold the Mute button A and Bose Music app button m until the light bar glows amber.
   
2. On your mobile device, open your Wi-Fi settings.
3. Select Bose Smart Ultra Soundbar.
4. Open the Bose Music app and follow the app instructions.
   NOTE: If the app doesn't prompt you for setup, go to the main screen and add the soundbar.

ADAPTIQ AUDIO CALIBRATION

After you set up the soundbar using the Bose Music app, the app prompts you to run ADAPTiQ audio calibration for best sound quality. ADAPTiQ audio calibration customizes the sound of the system to the acoustics of your listening area by taking audio measurements at multiple locations in the room. To run an audio calibration, you need 10 minutes when the room is quiet.
During ADAPTiQ audio calibration, a microphone on the top of the ADAPTiQ headset (provided with the soundbar) measures the sound characteristics of your room to determine optimal sound quality.

RUN ADAPTIQ AUDIO CALIBRATION
If you later connect an optional bass module or surround speakers, move the soundbar, or move any furniture, run ADAPTiQ audio calibration again to ensure optimal sound quality.
To run ADAPTiQ audio calibration, use the Bose Music app. You can access this option from the Settings menu.

SOUND BAR CONTROLS

The soundbar controls are located on the top of the soundbar and on the remote.
TIP: You can also control your soundbar using the Bose Music app.

REMOTE FUNCTIONS
Use the remote to control the soundbar, select the source, and manage Bluetooth connections.

Power on/off
On the remote, press the Power button I to power the soundbar on/off.

NOTES:

• When you plug the soundbar into an AC (mains) outlet, the soundbar automatically powers on.
• When the soundbar is powered off, you can still use your voice to access Amazon Alexa or your Google Assistant-enabled device to control the soundbar.

TIP: You can also use Bose Voice4Video along with Amazon Alexa to power the soundbar on/off, switch TV inputs, change the TV channel, and more.

Auto-wake (optical connection only)
You can set the soundbar to power on whenever a sound signal is received.
To toggle between auto-wake and default power settings, press and hold I for 5 seconds until you hear a tone and the light bar pulses white twice.
TIP: You can also control auto-wake using the Bose Music app. You can access this option from the Settings menu.

Sources
On the remote, press the appropriate button (TV O, Bluetooth l, or Bose Music app m) to select the source.

TIPS:

• You can also use Bose Voice4Video along with Amazon Alexa to select your Bluetooth source.
• You can also use the Bose Music app to select a source.

Media playback and volume

FUNCTION	WHAT TO DO
Play/Pause	Press . NOTES: When audio is paused, two lights in the center of the light bar glow solid white until audio resumes. You can't play/pause audio on a TV source.
Skip forward	Double-press .
Skip backward	Triple-press .
Volume up	Press . NOTE: To quickly increase the volume, press and hold H.
Volume down	Press . NOTE: To quickly decrease the volume, press and hold z.
Mute/Unmute	Press . When audio is muted, the left end of the light bar glows solid white until audio resumes. TIP: You can also press H to unmute audio.

TIP: You can also use Bose Voice4Video along with Amazon Alexa to control media playback and volume for certain sources.

VOICE ASSISTANT CONTROLS
You can use the Action button b to control Amazon Alexa. You use the Microphone off button to turn the microphone off.

TIP: You can also use your voice to control Amazon Alexa.

ADJUST THE AUDIO
To adjust the bass, treble, center channel, height channel, and surround channels, use the Bose Music app. You can access these options from the Settings menu.

ACCESS AMAZON ALEXA
With Alexa on your soundbar, you can simplify your life and use your voice to control your music and much more. Using Alexa is as easy as asking a question. Just ask and Alexa can play your favorite song, skip to the next track, change the volume, read you the news and more. Alexa on your soundbar makes it easier than ever to control your smart home, just by using your voice.
For more information about what Alexa can do, visit: https://www.amazon.com/usealexa
To set up Amazon Alexa on the soundbar, use the Bose Music app. You can access this option from the Settings menu.

NOTES:

• Alexa is not available in all languages and countries. Alexa features and functionality may vary by location.
• When setting up Alexa, make sure you use the same audio service account that you used in the Bose Music app.
• If you have multiple Bose Music products in your household, for a seamless voice assistant experience, Bose recommends one person use their Bose Music account and Amazon Alexa account to set up Alexa for all Bose Music products.

Use your voice
Start with "Alexa," then say:

Use the soundbar controls
You can use the Action button to control Amazon Alexa. You use the Microphone off button to turn the microphone off. They are located on the top of the soundbar.

THINGS TO TRY	WHAT TO DO
Talk to Alexa	Tap then say your request. For a list of things to try, visit:Sound is coming from TV speaker
Stop alarms and timers	Tap .
Stop Alexa	Tap .
Turn the microphone on/off	Tap . NOTE: When the microphone is off, the Microphone off light glows solid red, and you can't access Alexa.

CALLING AND MESSAGING WITH AMAZON ALEXA
Help your household and family stay better connected. Let Alexa turn your device into an intercom to open up instant two-way conversations between rooms or homes, or send one-way announcements from any room. Use Alexa to call or message almost anyone for free on your supported Alexa device or the Alexa app on your supported mobile phone or tablet.

NOTES:

• Both parties must have an Alexa-enabled device, the Alexa Calling and Messaging feature available and enabled, and given permission to the other party in the Alexa app.
• The microphone must be on to use Alexa calling and messaging.

Set up Alexa Calling and Messaging
To set up Alexa Calling and Messaging, use the Alexa app.

Use your voice
Start with "Alexa," then say:

SET UP DO NOT DISTURB
You can temporarily disable all incoming notifications, announcements, and calls to the soundbar.

Use your voice
Start with "Alexa," then say:

TIP: You can also set up Do Not Disturb using the Alexa app.

Set up Voice4Video
To set up Voice4Video, use the Bose Music app.
NOTE: Before setting up Voice4Video, you must set up Alexa in the Bose Music app.

Use your voice
Start with "Alexa," then say:

WORKS WITH GOOGLE ASSISTANT

ACCESS GOOGLE ASSISTANT
The soundbar is compatible with a Google Assistant-enabled device connected to your network. Control the soundbar using just your voice with help from Google.
Start with saying "Hey Google," then say your request on <soundbar name>. For example, try playing your favorite music. Just say "Hey Google, play My Workout playlist on Family Room."

NOTES:

• Voice control is disabled by default. To set up voice control, use the Bose Music app to enable Chromecast built-in and set up voice casting for your Google Assistant-enabled device. You can access these options from the Settings menu.
• Make sure you say the soundbar name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Google Assistant app or change the name in the Bose Music app.
• Google Assistant isn't available in all languages and countries.
• For more information on what Google Assistant can do, visit: https://support.google.com/assistant

STREAM AUDIO WITH CHROMECAST

The soundbar comes with Chromecast built-in. With Chromecast built-in, you can stream audio from supported apps by simply tapping the Cast button.
NOTES:

• To use Chromecast built-in, you must have a Wi-Fi connection.
• Chromecast built-in is disabled by default. In the Bose Music app, use the Settings menu to enable Chromecast built-in.
• Support for new apps is added periodically.

Your phone is your remote

• Simply tap the Cast button from apps you already know and love. No new logins or downloads required.
• Use your phone to search, play, pause, and turn up the volume from anywhere in the home.
• While you're streaming, you can keep using your phone for other things – scroll through social media, send a text, and even accept calls.
• Enjoy music throughout your house when you use multi-room casting with Chromecast-enabled soundbars.

Unlimited entertainment, all on your schedule
Choose from millions of songs from popular music services like Pandora, Spotify, and TuneIn.

STREAM AUDIO WITH AIRPLAY

The soundbar is capable of playing AirPlay 2 audio, which allows you to quickly stream audio from your Apple device to the soundbar or multiple speakers.

NOTES:

• To use AirPlay 2, you need an Apple device running iOS 14.1 or later.
• Your Apple device and soundbar must be connected to the same Wi-Fi network.
• For more information about AirPlay, visit: https://www.apple.com/airplay

STREAM AUDIO FROM THE CONTROL CENTER

1. On your Apple device, open the Control Center.
2. Tap and hold the audio card in the top-right corner of the screen, then tap the AirPlay icon .
3. Select your soundbar.

STREAM AUDIO FROM AN APP

1. Open a music app (like Apple Music), and select a track to play.
2. Tap .
3. Select your soundbar.

BLUETOOTH CONNECTIONS

CONNECT A MOBILE DEVICE

1. On the remote, press the Bluetooth button .
   The light bar pulses blue.
   
2. On your mobile device, turn on the Bluetooth feature.
   NOTE: The Bluetooth menu is usually found in the Settings menu.
3. Select your soundbar from the device list.
   NOTE: Look for the name you entered for your soundbar in the Bose Music app. If you didn't name your soundbar, the default name appears.
   Once connected, you hear a tone, and the light bar glows solid white then fades to black. The soundbar's name appears in the mobile device list.
   

DISCONNECT A MOBILE DEVICE
Use the Bose Music app to disconnect your mobile device.
TIP: You can also use Bluetooth settings on your mobile device. Disabling Bluetooth disconnects all other devices.

RECONNECT A MOBILE DEVICE
On the remote, press the Bluetooth button .
The soundbar tries to connect with the most recently-connected devices.

NOTES:

• Make sure Bluetooth is enabled on your mobile device.
• The device must be within 30 ft (9 m) and powered on.

CONNECT AN ADDITIONAL MOBILE DEVICE
You can store up to eight devices in the soundbar device list.
NOTE: You can play audio from only one device at a time.

1. On the remote, press and hold l until the light bar pulses blue.
2. On your mobile device, select your soundbar from the device list.
   NOTE: Make sure Bluetooth is enabled on your mobile device.

CLEAR THE SOUNDBAR DEVICE LIST

1. On the remote, press and hold l for 10 seconds until the light bar pulses white twice then fades to black. The light bar pulses blue.
2. Delete the soundbar from the Bluetooth pairing list on your device.
   All devices are cleared from the pairing list, and the soundbar is ready to connect to new mobile devices.

SOUND BAR STATUS

The LED light bar located on the front of the soundbar shows the soundbar status.

NOTE: The light bar displays one status at a time of the selected source.

WI-FI STATUS
Shows the Wi-Fi connection status of the soundbar.

LIGHT BAR ACTIVITY	SYSTEM STATE
Pulsing white	Connecting to Wi-Fi
Solid white then fades to black	Connected to Wi-Fi

BLUETOOTH STATUS
Shows the Bluetooth connection status of mobile devices.

LIGHT BAR ACTIVITY	SYSTEM STATE
Pulsing blue	Ready to connect to mobile device
Pulsing white	Connecting to mobile device
Solid white then fades to black	Connected to mobile device
White light pulses twice then fades to black	Clearing device list

AMAZON ALEXA STATUS
Shows the status of Amazon Alexa.

LIGHT BAR ACTIVITY	SYSTEM STATE
Off	Amazon Alexa is idle
White light slides to the center then glows solid	Amazon Alexa is listening
White light slides to the sides	Amazon Alexa is thinking
Pulsing white (full)	Amazon Alexa is speaking
Pulsing yellow	Notification from Amazon Alexa
Solid white then white light slides to the sides	Alert from Amazon Alexa
Pulsing green	Receiving or making call
Solid green	Connected to call NOTE: When the call is disconnected, the light bar fades to black.
Solid purple then fades to black	Do Not Disturb is enabled NOTE: When Do Not Disturb is enabled, the light bar pulses purple each time you try to interact with Alexa.

Microphone off light

MEDIA PLAYBACK AND VOLUME STATUS
Shows the soundbar status when controlling media playback and volume.

LIGHT BAR ACTIVITY		SYSTEM STATE
Two center lights glow solid white		Pause
Right end of the light bar pulses white		Volume up
Left end of the light bar pulses white		Volume down
Left end of the light bar glows solid white		Mute

UPDATE AND ERROR STATUS
Shows the status of software updates and error alerts.

LIGHT BAR ACTIVITY		SYSTEM STATE
Solid amber		Wi-Fi setup in progress
White light slides from right to left		Downloading update
White light slides from left to right		Updating soundbar
Pulses amber 4 times		Source error - refer to the Bose Music app
Pulses red 4 times		Request is temporarily unavailable - try again later
Solid red		Error - contact Bose customer service

ADVANCED FEATURES

DISABLE/ENABLE WI-FI CAPABILITY
On the remote, press and hold the Mute button and Bluetooth button l until the light bar pulses white twice then fades to black.

CONNECT BOSE PRODUCTS

CONNECT ACCESSORIES (OPTIONAL)
You can connect any of these accessories to your soundbar. For more information, refer to your accessory owner's guide.

• Bose Bass Module 700: Bose.com/BM700
• Bose Bass Module 500: Bose.com/BM500
• Bose Surround Speakers 700: Bose.com/SS700
• Bose Surround Speakers: Bose.com/SS

CONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES USING SIMPLESYNC TECHNOLOGY
With Bose SimpleSync technology, you can connect certain Bose SoundLink Bluetooth speakers or Bose headphones to the soundbar for a new way to hear your music and movies.

Benefits

• A personal TV listening experience: Listen to TV without disturbing others by connecting your Bose headphones to the soundbar. Use independent volume controls on each product to lower or mute the soundbar while keeping your headphones as loud as you like.
• Another room of audio: Listen to the same song in two different rooms at the same time by connecting your Bose SoundLink Bluetooth speaker to the soundbar.
  NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and construction materials can affect reception.

Compatible products
You can connect most Bose SoundLink Bluetooth speakers to the soundbar, as well as Bose headphones.
Popular compatible products include:

• Bose SoundLink Revolve+ Bluetooth speaker
• Bose SoundLink Mini Bluetooth speaker
• Bose SoundLink Micro Bluetooth speaker
• Bose SoundLink Flex Bluetooth Speaker
• Bose Noise Cancelling Headphones 700
• Bose QuietComfort 35 wireless headphones
• Bose QuietComfort 45 headphones

New products are added periodically. For a complete list and more information, visit:
support.Bose.com/Groups

Connect using the Bose Music app
To connect your Bose SoundLink Bluetooth speaker or Bose headphones to the soundbar, use the Bose Music app. For more information, visit: support.Bose.com/UltraSBGrouping

NOTES:

• Make sure that the product you're connecting is powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
• You can connect only one product at a time to the soundbar.

RECONNECT A BOSE SOUNDLINK BLUETOOTH SPEAKER OR BOSE HEADPHONES
Power on your Bose SoundLink Bluetooth speaker or Bose headphones.
Your speaker or headphones try to connect to the most recently-connected Bluetooth device, including the soundbar.

NOTES:

• The soundbar must be within range (30 ft or 9 m) and powered on.
• If your speaker doesn't connect, see "Soundbar doesn't reconnect to a previously-connected Bose SoundLink Bluetooth speaker".
• If your headphones don't connect, see "Soundbar doesn't reconnect to previously-connected Bose headphones".

UPDATE THE SOUNDBAR
The soundbar updates automatically when connected to the Bose Music app and your Wi-Fi network.

REPLACE THE REMOTE BATTERY

Do not ingest battery, chemical burn hazard. The remote control supplied with this product contains a coin/button cell battery. If the coin/button cell battery is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Keep new and used batteries away from children. If the battery compartment does not close securely, stop using the remote control and keep it away from children. If you think batteries might have been swallowed or placed inside any part of the body, seek immediate medical attention. To avoid risk of explosion, fire or chemical burn, use caution in replacing the battery and replace only with an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery. Properly and promptly dispose of used batteries. Do not recharge, disassemble, heat above 212°F (100°C) or incinerate.

1. Using a coin, turn the battery compartment cover left (counter-clockwise) and remove the cover.
   
2. Insert the new battery flat side up, with the H symbol facing up.
   NOTE: Use only an agency approved (e.g., UL) CR2032 or DL2032 3-volt lithium battery.
   
3. Reset the cover and turn it right (clockwise) to lock in place. The cover is completely closed when the slot is vertical.
   

CLEAN THE SOUNDBAR
Wipe the outside surfaces of the soundbar with a soft, dry cloth.
NOTE: The microphone may be inadvertantly turned off during the cleaning procedure. Use the Microphone off button n on top of the soundbar to turn the microphone on and off.

• Do NOT allow liquids to spill onto the soundbar or into any openings.
• Do NOT blow air into the up-firing speakers or soundbar.
• Do NOT use a vacuum to clean the up-firing speakers or soundbar.
• Do NOT use any sprays near the up-firing speakers or soundbar.
• Do NOT use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• Do NOT allow objects to drop into any openings.

REPLACEMENT PARTS AND ACCESSORIES
Replacement parts and accessories can be ordered through Bose customer service.
Visit: support.Bose.com/UltraSB

LIMITED WARRANTY
The soundbar is covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty.
To register your product, visit worldwide.Bose.com/ProductRegistration for instructions. Failure to register will not affect your limited warranty rights.

TRY THESE SOLUTIONS FIRST
If you experience problems with the soundbar:

• Make sure the soundbar is connected to a live AC (mains) outlet.
• Secure all cables.
• Check the state of the soundbar.
• Download the Bose Music app and run available software updates.
• Place the soundbar according to the placement guidelines.
• Move the soundbar within the recommended range of your mobile device for proper operation.
• Make sure the soundbar is at least 1 – 3 ft (0.3 – 0.9 m) away from wireless equipment.
• Check that any Wi-Fi access points are placed up to 8 – 10 ft (2.4 – 3.0 m) away from the soundbar, optional bass module, and optional surround speakers.

OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/UltraSB
If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide.Bose.com/contact

SYMPTOM	SOLUTION
No HDMI eARC port on your TV	Use your TV's HDMI ARC port. If your TV doesn't have an HDMI ARC port, use the optical cable to connect the soundbar to your TV.
No HDMI eARC, HDMI ARC, or optical port on your TV	If your TV is connected to a cable or satellite box, connect the HMDI cable from the soundbar to the cable or satellite box. Connect to your TV using an audio converter and separate audio cable, such as a coaxial, 3.5 mm or analog audio cable (not provided). The type of converter and cable you need depends on the audio output ports available on your TV.
Soundbar doesn't power on	Plug the power cord into a different AC (mains) outlet. Use the remote control to power on the soundbar. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet.
Soundbar doesn't power off	The soundbar may be in network standby mode. On the remote, press the Power button to wake the soundbar. Press again to power off the soundbar.
Audio isn't playing in Dolby Atmos	Make sure the soundbar is connected to your TV's HDMI eARC or ARC port. Check the Bose Music app Now Playing screen to make sure the audio is streaming in Dolby Atmos. If it's not streaming in Dolby Atmos, make sure the advanced audio settings of your TV is allowing Dolby Atmos to pass through to the soundbar. Refer to your TV owner's guide. Check that the content is available in Dolby Atmos. Check that the streaming or cable service supports the use of Dolby Atmos.
Remote is inconsistent or doesn't work	Replace the battery. Make sure the remote is within operating range (20 ft or 6 m) of the soundbar. Make sure there are no obstructions between the remote and the soundbar.
Bose Music app doesn't work on mobile device	Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device. Uninstall the Bose Music app on your mobile device then reinstall the app.
Soundbar isn't visible to add to a nother Bose account	Make sure sharing is enabled on your soundbar using the Bose Music app. Make sure the soundbar and your mobile device are connected to the same Wi-Fi network.
Soundbar and source don't power on/off simultaneously	Press the Power button to power on/off the source.
Intermittent or no audio from soundbar	Make sure that the soundbar's HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable. If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. If the soundbar is connected to your TV's optical port, make sure the optical cable is inserted into a port on your TV labeled Output or OUT, not Input or IN. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and plug them firmly into a live AC (mains) outlet. Adjust the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support. Bose.com/UltraSB_CEC Increase the volume on the soundbar or your mobile device. If the left end of the light bar is glowing solid white, the soundbar is muted. Press the Mute button to unmute the soundbar. Make sure your mobile device isn't muted. Make sure you're using a compatible Bluetooth mobile device. Restart your mobile device. Restart your audio source. Switch to a different source. Play audio from a different application or music service. If the audio is from a Wi-Fi source, reset the router. Restart your TV. Check the TV audio settings. Refer to your TV owner's guide. Update the TV software. Refer to your TV owner's guide. Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it.
Soundbar doesn't connect to bass module or surround speakers	Refer to your bass module or surround speakers owner's guide for troubleshooting. Make sure your bass module or surround speakers are compatible with the soundbar. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet.
No audio from bass module or surround speakers	Make sure your bass module or surround speakers are compatible with the soundbar. Make sure the software is current in the Bose Music app. Adjust the bass level using the Bose Music app. Switch to a different source.
Sound is coming from TV speaker	Turn off your TV speakers. Refer to your TV owner's guide. Make sure that the soundbar's HDMI cable is inserted into a port on your TV labeled HDMI eARC (Enhanced Audio Return Channel), not a standard HDMI port. If your TV doesn't have an HDMI eARC port, connect to the HDMI ARC port. If your TV doesn't have an ARC port, connect to the soundbar using the optical cable. Disconnect the HDMI cable from your TV's HDMI eARC (or ARC) port and reconnect it. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Decrease your TV volume to its lowest setting. If the soundbar is connected to your TV's HDMI eARC (or ARC) port, make sure that Consumer Electronics Control (CEC) is enabled in your TV system menu. Your TV may refer to CEC by a different name. Refer to your TV owner's guide. Adjust the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support.Bose.com/UltraSB_CEC
Poor or distorted audio	Test different sources if available. Make sure that your TV can output surround sound audio. Refer to your TV owner's guide. If the audio is being played from another device, reduce the volume of that device. Adjust the bass level using the Bose Music app. Power off your TV speakers. Refer to your TV owner's guide. Check for sound. Run ADAPTiQ audio calibration.
Soundbar doesn't play audio from the correct source or selects the incorrect source after a delay	Check the Advanced CEC setting in the Bose Music app. You can access this option from the Settings menu. For more information, visit: support. Bose.com/UltraSB_CEC Disable CEC on your source. Refer to the source owner's guide.
Soundbar doesn't connect to Wi-Fi network	In the Bose Music app, select the correct network name, and enter the network password (case-sensitive). Make sure the soundbar and your mobile device are connected to the same Wi-Fi network. If your network information has changed. Enable Wi-Fi on the mobile device you are using for setup. Close other open applications on your mobile device. Restart your mobile device and router. If your router supports both 2.4 GHz and 5G Hz bands, make sure both the device (mobile or computer) and soundbar are connecting to the same band. NOTE: Give each band a unique name to make sure you're connecting to the correct band. Reset the router. Unplug the power cords for the soundbar and optional bass module or surround speakers, wait 30 seconds, and firmly plug them into the AC (mains) outlet. Uninstall the Bose Music app on your mobile device, reinstall the app, and restart setup. If connecting to a different network and the app doesn't prompt you for setup, go to the main screen and add the soundbar.
Soundbar doesn't connect with Bluetooth device	On your mobile device, turn the Bluetooth feature off and then on. Delete the soundbar from the Bluetooth list. Connect again. Connect a different mobile device. Make sure you're using a compatible Bluetooth mobile device. Visit: support. Bose.com/UltraSB_BT Delete the soundbar from your mobile device Bluetooth list. Connect again. Clear the soundbar device list. Connect again.
Soundbar doesn't stream audio using AirPlay	Make sure your soundbar is powered on and in range. Make sure your Apple device and your soundbar are connected to the same Wi-Fi network. Update your Apple device. Make sure the soundbar is up-to-date. If you can't find the AirPlay icon in the music app you are streaming from, stream audio from the Control Center. For additional support, visit: https://www.apple.com/airplay
Alexa doesn't respond	Make sure the Microphone off light isn't glowing red. To turn on the microphone. Make sure Alexa has been set up using the Bose Music app. NOTE: The soundbar must be set up and connected to your Wi-Fi network using the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you're in a country where Amazon Alexa is available. Make sure you are using the most up-to-date version of the Alexa app. Make sure your mobile device is compatible. Make sure the wake word is enabled. Remove Alexa from the soundbar using the Bose Music app. Add Alexa again. Make sure you say the name you assigned in the Bose Music app. If multiple soundbars have the same name, use the name assigned in the Alexa app or change the name in the Bose Music app. If using Bose Voice4Video: Make sure there are no obstructions between the soundbar, your TV, and/or cable or satellite box. Make sure the soundbar is connected using the HDMI cable. Make sure you have set up this feature using the Bose Music app and connected your TV and/or cable or satellite box. Make sure you have entered your postal code and service provider for your cable/satellite box. Alexa may not support your request. New features are added periodically. For additional support, visit: https://www.amazon.com/usealexa
Google Assistant can't control the soundbar	Make sure you have a Google Assistant-enabled device connected to your network. Make sure Chromecast built-in is enabled in the Bose Music app. Connect your mobile device to Wi-Fi. Make sure you're in a country where Google Assistant is available. Make sure you are using the most up-to-date version of the Google Assistant app. Make sure your mobile device is compatible. For additional support, visit: https://support.google.com/assistant
Soundbar doesn't connect to a Bose SoundLink Bluetooth speaker or Bose headphones	Make sure that your speaker or headphones are powered on, within 30 ft (9 m) of the soundbar, and ready to connect to another device. For more information, refer to your product owner's guide.
Soundbar doesn't reconnect to a previouslyconnected Bose SoundLink Bluetooth speaker	Make sure voice prompts are enabled on the speaker in the Bose Music app. You can access this option from the Settings menu. On your speaker, use the product controls to cycle through the product device list until you hear the name for your soundbar. For product-specific instructions, refer to your speaker owner's guide.
Soundbar doesn't reconnect to previouslyconnected Bose headphones	Connect using the Bose Music app.
Poor audio quality from a connected Bose SoundLink Bluetooth speaker or Bose headphones	If your router supports both 2.4 GHz and 5 GHz bands, and the soundbar is connected to a 2.4 GHz frequency, connect to the 5 GHz frequency. Not all Bose SoundLink Bluetooth speakers can play audio in perfect sync when connected to the soundbar. To check if your product is compatible, visit: support.Bose.com/Groups Make sure Sync with Group is enabled in the Bose Music app. You can access this option from the Settings menu. Install any available software updates for your speaker or headphones. To check for updates, open the appropriate Bose app for your product on your mobile device or visit btu. Bose.com on your computer.

RESTORE THE SOUNDBAR
Restoring the factory settings clears all source, volume, network, and ADAPTiQ audio calibration settings from the soundbar and returns the soundbar to its default settings.

1. On the Bose Music app, remove the soundbar from your Bose account.
2. On the remote, press and hold the Volume down button - and Play/Pause button for 5 seconds until the light bar pulses white twice then fades to black.
   The soundbar reboots. When the reset is complete, the light bar glows solid amber.
   
3. To restore the soundbar's network and audio settings:
   1. Launch the Bose Music app on your mobile device and add the soundbar to your network (see "Add the soundbar to an existing account" ).
   2. Run ADAPTiQ audio calibration using the Bose Music app.

CONNECTION OPTIONS
Connect the soundbar to your TV using one of the following connection options:

• Option 1 (preferred): HDMI eARC (Enhanced Audio Return Channel) or ARC
• Option 2: Optical

NOTES:

• To deliver the Dolby Atmos surround-sound experience, connect the soundbar to the HDMI eARC or ARC port on your TV. If your TV doesn't have an eARC or ARC port, you can connect the optical cable to the optical port to receive spacious and life-like sound.
• To use your TV remote to control the power, volume, and mute functions of the soundbar, the soundbar must be connected to the HDMI eARC or ARC port on your TV.

1. On the back of your TV, locate the HDMI IN and Audio OUT (optical) ports.
   NOTE: Your TV port panel may not appear as shown. Look for the shape of the port.
   
   (Option 1 (Preferred) HDMI eARC (or ARC): Use the HDMI cable for this connection.
   Option 2 Optical: If your TV doesn't have an HDMI eARC (or ARC) port, use the optical cable for this connection.)
2. Choose an audio cable.

SET UP REFERENCE

CONNECT THE SOUNDBAR TO YOUR TV
After choosing an audio cable, connect the soundbar to your TV.

Option 1 (preferred): HDMI eARC or ARC

1. Insert one end of the HDMI cable into your TV's HDMI eARC or ARC port.
2. Insert the other end of the cable into the HDMI (eARC) port on the soundbar.
   

Option 2: Optical
If your TV doesn't have an HDMI eARC (or ARC) port, use the optical cable to connect the soundbar to your TV.

1. Remove the protective cap from both ends of the optical cable.
   
   Inserting the plug with the cap attached can damage the plug and/or the port.
   
2. Insert one end of the optical cable into your TV's Optical OUT port.
   
   Inserting the plug with the wrong orientation can damage the plug and/or the port.
3. Hold the plug at the other end of the optical cable.
4. Align the plug with the soundbar's OPTICAL IN port, and insert the plug carefully.
   NOTE: The port has a hinged door that swings inward when inserting the plug.
   
5. Firmly push the plug into the port until you hear or feel a click.
   

CHECK FOR SOUND

1. Power on your TV using your TV remote.
2. In the audio section of your TV's menu, turn off your TV speakers.
   NOTE: Refer to your TV owner's guide for more information.
3. If you are using a cable/satellite box or other secondary source:
   1. Power on this source.
   2. Select the appropriate TV input.
4. Power on the soundbar.
   You hear sound coming from the soundbar.
5. On the soundbar remote, press the Mute button .
   You don't hear sound coming from the TV speakers or soundbar.
   NOTE: If you hear sound coming from your TV after your soundbar is muted, see "Sound is coming from TV speaker".