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A factory reset will return the speaker to its original settings, excluding any firmware updates
Note: This will delete all user settings and the speaker will need to be set up again
Download the Marshall Bluetooth app to get the most out of your speaker and keep it up to date with the latest software.
Clean your speaker regularly to keep it fresh and last longer
Unplug any leads before cleaning the speaker and make sure everything is completely dry before plugging in any USB power source
The silicone sleeve and strap can be removed and cleaned separately Use a disinfectant wipe or a lint-free cloth, slightly damp with 70% isopropyl alcohol or 75% ethyl alcohol to gently clean silicon parts Dry them with a towel before putting them back on the speaker
Carefully clean the speaker mesh and openings with a dry and soft brush, or a cotton swab
Your speaker comes equipped with a high-performance lithium-ion battery and the life span is affected by charging and usage Follow the guidelines below to keep your battery in great condition for as long as possible
Connect two or more Willen speakers in a Stack session for a bigger sound. Play anything on the main speaker and all speakers in the session will play in sync You can adjust the volume on any individual speaker for the perfect balance
PROBLEM | CAUSE | ACTION |
The speaker does not turn on | The battery has no charge | Plug the speaker into a USB power source to charge it |
Cannot connect or pair with a Bluetooth device | Bluetooth is not enabled on your device (smartphone, tablet, computer) | Activate Bluetooth on your audio device |
The speaker is not turned on | Push and hold the control knob for 2 seconds to turn on the speaker before setting it in pairing mode | |
Cannot play in Stack mode | The playback device is not connected to the main speaker | Make sure that your playback device (phone or computer) is paired with the main speaker |
Bluetooth connection drops out | The Bluetooth devices are too far apart, or the connection is affected due to obstacles | Move the devices closer to each other so that they are unobstructed by obstacles such as walls or doors |
Bluetooth connection drops out | There is a strong electric field surrounding the speaker Items such as microwave ovens, wireless network adapters, fluorescent lights and gas cookers use the same frequency range as the Bluetooth device This may lead to electrical disturbances | Move the speaker to another spot or turn off or move the interfering electronic device |
Erratic behaviour | The speaker is not using the latest firmware version | Download the Marshall Bluetooth app and connect to the speaker Follow the in-app instructions to ensure that the speaker has the latest firmware version |
There is a software error | Perform a factory reset by pressing the Bluetooth button for 7 seconds The speaker needs to be set up again |
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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