Spire SPg7 - Mobile Terminal Quick Reference Guide

What you have received

Step 1. Terminal battery installation

• Place the terminal face down on a flat surface and remove the battery cover by applying pressure on the tab and pulling upward. (fig. 1)
  
• If a SIM is not pre-fitted insert the supplied SIM into the socket marked SIM1. (For GPRS or 3G version only)
• Remove the packaging and insert the battery into the terminal. (fig. 2)
  
• Replace the cover. (fig. 3)
  
  

Step 2. Paper roll installation

• With the terminal facing up, gently pull upwards on the lever located in the middle of the printer door. (fig. 4)
  
• Discard any packing material from the paper roll.
• Fit the roll as shown in the diagram. The correct orientation of the paper is critical. (fig. 5)
  
• Pull 10 cm of paper until it protrudes from the top of the terminal.
• Ensure the printer roller is installed.
• Close the printer door until a 'click' is heard.
• Remove the excess paper by pulling down and tearing along the serrated edge. (fig. 6)
  

Step 3. Charging the terminal

• Take the power supply and plug the small connector in the rear of the terminal. (fig. 7) Only then plug the power supply into the electrical outlet.
  
  
• Charging of the battery will take between 2 and 4 hours.
• Battery status is indicated in the top right hand corner of the display when the terminal is switched on.
• When not in use you may leave the terminal connected to the power supply to maintain charge.

Step 4. Turning on the terminal

• Hold down the power button (located on the right of the menu buttons) until the display illuminates and the terminal beeps. (fig. 8)
  
  
• Remove the protective film from the display if present.

Step 5. Sale transaction

• Enter the transaction amount into the terminal.
• Present, insert, swipe the customers card or type in the card details.
• Follow the on screen instructions depending on the type of transaction.
• The terminal will approve/decline the transaction.
• A Merchant copy of the receipt will be printed. Tear off and retain for your records.
• Confirm display prompts to print the customer receipt. (If Contactless transaction, only a merchant copy will print.)
• Tear off the customers receipt and give to the customer.

Step 6. Other transaction types

Please refer to the User Manual or visit www.spirepayments.com for further information on performing all transaction types and reading card data by Swipe, Keyed and Contactless. Alternatively contact your technical help desk for assistance.

Step 7. End of day/shift change procedures

It is essential to perform specific processes at the end of a working day, and possibly between shifts for internal records. Please refer to the User Manual or visit www.spirepayments.com for further details. Alternatively contact your technical help desk for assistance.

Troubleshooting

In the unlikely event you experience issues with this product, please follow the relevant procedure detailed below. If this does not resolve the issue, please visit www.spirepayments.com or contact your technical help desk for further assistance.

No display

• Check the battery is fitted and no packing material is interfering with the battery contacts.
• Insert power supply into rear of terminal and confirm charging is in progress.
• Check power supply and all connections.

Poor battery life

• Ensure the power is being supplied.
• Check battery charge indicator is at maximum.
• Charge for 2 to 4 hours to ensure a full charge.

Poor printing performance

• Check the printer door is closed fully.
• Ensure an approved paper roll is installed correctly.
• Ensure the printer roller is placed correctly. If it has been accidentally removed, please put it back to its original position.

Communication problems

• Reset the terminal by powering off and on
• Turn the terminal on and ensure the wireless signal is strong.

Cannot read Cards

• Ensure the Chip Card has been inserted in the correct orientation.
• Ensure the contactless card has been placed at a distance of 0 to 4 cm from the terminal display.
• Ensure the magnetic stripe card has swiped in the correct orientation.
• Test with another card of the same type.

Caution and safety instructions

• Do not attempt to disassemble, service or repair any part.
• Do not use if damaged or the terminal shows signs of tampering.
• Only use the supplied power adapter with an electrical outlet of the correct rating.
• To avoid the potential hazard of electrical shock do not use in wet environments or during an electrical storm.
• Do not use in proximity of potentially flammable gases or substances.
• Ensure cables used do not cause a trip hazard or risk the device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only operate between 0°C and 40°C.
• Only use a rechargeable battery supplied or specified by Spire and follow caution instructions printed on it.
• Before cleaning, disconnect from the electrical outlet. Use only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol cleaners. Clean all spillages quickly.
• This device is intended for handheld use only.
• Dispose any part in an environmentally sound manner and in accordance with local laws.
• Spire Payments will not be held liable for any damage resulting from user operation that does not comply with the guidance stated.

Frequency bands and power

Maximum radio-frequency power transmitted in the frequency bands in which this radio equipment operates is below the limit values specified in the corresponding Harmonized Standards.
The frequency bands and power limits applicable to this radio equipment are:
GSM900:35 dBm,
GSM1800: 32 dBm,
WCDMA 900/2100: 25.7 dBm,
Wi-Fi 2.4G: 20 dBm,
NFC 13.56
MHz: 60 dBuA/m at 10 m.

©2015–2017 Spire Payments Holdings S.à.r.l.
All rights reserved. All information is subject to change without notice and Spire Payments does not warrant the information's accuracy or correctness. Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings S.à.r.l. All other trademarks are the property of their respective owners. Any Spire Payments software described in this document is subject to a Software License Agreement. Please refer to the Software License Agreement for information regarding the terms of use.

EU Compliance Statement
Hereby, Spire Payments Holdings S.à.r.l. declares that the radio equipment type SPg7 is in compliance with Directive 2014/53/ EU and Directive 2011/65/EU.

The full text of the EU declaration of conformity is available at the following internet address: www.spirepayments.com/library.

PCI PTS
The PCI Notice and Installation Guidance is available online at www.spirepayments.com/library.

Spire Payments Holdings S.à.r.l.
70 route d'Esch
L-1470 Luxembourg

Documents / Resources

References

• Castles Technology - Payment Terminals and Services

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Spire SPg7 - Mobile Terminal Quick Reference Guide