Spire SPm2 - Payment Terminal Quick Reference Guide

What you have received

Charging the device

• Insert the USB charging cable into the side of the device. (fig. 1)
  
• Connect the other end of the USB charging cable into a powered USB socket.
• Scrolling bars inside the battery symbol are displayed on the device display during charging.
• Charging of the battery will take between 2 and 4 hours.
• Battery condition is indicated on the device display when the device is switched on.
• The terminal is fitted with an internal rechargeable battery which cannot be removed or replaced. This battery should be charged for at least 3 hours when using the terminal for the first time. It is recommended that the battery is charged to at least 40% of its capacity every 4 months.

Turning on the device

• Hold down the power key positioned in the top right hand corner of the keyboard until the display illuminates. (fig. 2)
  
• Remove the protective film from the display if present.

Mobile payment application and pairing

Please follow the instructions provided by your bank or service provider to download the mobile payment application onto your mobile device and to pair the mobile device with the SPm2.

Performing a chip card sale transaction with PIN

• When prompted insert the customer's chip card into the slot on the right hand side of the device with the chip facing upwards. (fig. 3)
  
• Follow the instructions provided by your bank or service provider to complete the transaction.

Performing a magnetic stripe transaction

• During device operation you may be prompted to read a presented card by means of the magnetic stripe.
• The magnetic stripe reader is a slot positioned on the top of the device. Swipe the card through the slot from left to right in a smooth motion. (fig. 4)
  
• Follow the instructions provided by your bank or service provider to complete the transaction.

Performing a contactless transaction (optional)

• An optional feature is the ability for the device to accept transactions using a contactless card or enabled product. The device will have the contactless symbol printed on the rear (fig. 5) if this is possible.
  
• To read a contactless card it must be positioned in close proximity to the device with its centre over the contactless symbol. (fig. 6) Once detected the four LEDs will illuminate on the device. (fig. 7)
  
• Follow the instructions provided by your bank or service provider to complete the transaction.

Troubleshooting

In the unlikely event you experience issues with this product, please follow the relevant procedure detailed below. If this does not resolve the issue, please visit www.spirepayments.com or your solution provider for further assistance.

No display

• Charge the device with the supplied USB cable.
• Ensure the USB socket being used is powered.

Poor battery life

• Ensure the power is being supplied during charging.
• Check battery charge indicator is at maximum
• Charge for 2 to 4 hours to ensure a full charge.

Pairing problems

• Refer to pairing instructions.

Cannot read Cards

• Ensure the magnetic stripe card has been swiped in the correct orientation. (fig. 4)
• Ensure the chip card has been inserted in the correct orientation. (fig. 3)
• Check the contactless symbol is printed on the rear of the device. (fig. 5) Ensure the contactless card has been placed at a distance of 0 to 4 cm from the contactless symbol.
• Test with another card of the same type.

Caution and safety instructions

• Do not attempt to disassemble, modify, service or repair any part.
• Do not use if damaged or with signs of tampering.
• Only use the device with supplied or manufacturer-certified accessories.
• 
  To avoid the potential hazard of electrical shock do not use in wet environments or during an electrical storm.
• Do not use in proximity of potentially flammable gases or substances.
• Ensure cables used do not cause a trip hazard or risk the device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only operate between 0°C and 40°C.
• Before cleaning, disconnect from the electrical outlet. Use only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol cleaners. Clean all spillages quickly.
• This device is intended for handheld use only or in an approved cradle/stand.
• Dispose any part in an environmentally sound manner and in accordance with local laws.
• Spire Payments will not be held liable for any damage resulting from user operation that does not comply with the above-stated guidance.
• If the device will be stored/unused for extended periods of time, then it is imperative that the battery be recharged every six months while the terminal is in 'OFF' position.

Frequency bands and power

Maximum radio frequency power transmitted in the frequency bands in which this radio equipment operates is below the limit values specified in the corresponding Harmonized Standards.

The frequency bands and power limits applicable to this radio equipment are: Bluetooth:
2.4 GHz – 2.4835 GHz, 20 dBm; NFC: 13.56 MHz, 60 dBuA/m at 10 m.

©2015–2017 Spire Payments Holdings Sarl. All rights reserved.
All information is subject to change without notice and Spire Payments does not warrant the information's accuracy or correctness. Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings Sarl. All other trademarks are the property of their respective owners.

Any Spire Payments software described in this document is subject to a Software License Agreement. Please refer to the Software License Agreement for information regarding the terms of use.

EU Compliance Statement

• Hereby, Spire Payments Holdings S.a.r.l. declares that the radio equipment type SPm2 is in compliance with Directive 2014/53/EU and Directive 2011/65/EU.
  The full text of the EU declaration of conformity is available at the following internet address: www.spirepayments.com/library.

Spire Payments Holdings S.a.r.l • 70 route d'Esch
• L-1470, Luxembourg

Documents / Resources

References

• Castles Technology - Payment Terminals and Services

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Spire SPm2 - Payment Terminal Quick Reference Guide