Appendix; Responsibility For The Pay Service (Cost To Customers); Not A Product Defect - Samsung S55CG97 Series User Manual

Appendix

Responsibility for the Pay Service (Cost to Customers)

When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply adjusts options without
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disassembling product.
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
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If a product is reinstalled or devices are connected additionally after installing the purchased product for the
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first time.
If a product is reinstalled to move to a different spot or to move to a different house.
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If the customer requests instructions on how to use another company's product.
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If customer requests instructions on how to use the network or another company's Programme.
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If customer requests software installation and setup for the product.
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If a service technician removes/cleans dusts or foreign materials inside of the product.
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If customer requests an installation additionally after purchasing a product through home-shopping or online.
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