ACU-RITE 02032C Instruction Manual page 19

Troubleshooting
Problem
Cannot access data
online or on the
AcuRite mobile app
PC Connect software
data is different than
display unit data
If your AcuRite product does not operate properly after trying
the troubleshooting steps, visit www.AcuRite.com or call
(877) 221-1252 for assistance.
• Confirm the status readout in PC Connect for
Windows software on your PC indicates that data was
uploaded OK.
• Make certain you created an account or logged into
your existing account on www.acu-link.com, and that
you have setup your display unit MAC ADDRESS
online, as well.
• Check that the USB cable is securely connected to the
display unit AND to your PC USB port.
• Make certain the display unit is powered on.
• Make certain the PC your display unit is connected to
is always powered on.
• Make certain the PC your display unit is connected to
is always connected to the internet.
• Confirm the display unit USB mode is 3 or 4.
• Confirm your display unit MAC ADDRESS is entered
into the "UPLOAD" window correctly in the PC
Connect for Windows Software on your PC.
• Confirm that the "ENABLE" box is checked in the
"UPLOAD" window in the PC Connect Software on
your PC.
• Confirm your display unit's MAC ADDRESS is correct
in your account at www.acu-link.com and on the
AcuRite mobile app.
 Restart the PC Connect for Windows Software.
• Restart your PC.
• Check that the USB cable is securely connected to the
display unit AND to your PC USB port.
• Confirm that the correct USB mode is selected on your
display unit.
 Restart the PC Connect for Windows Software.
• Unplug the USB cable from your PC for about 1
minute, re-insert.
• USB port may be malfunctioning, try another USB
port.
19
Possible Solution