Customer Service - Philips Illuminate Instruction Manual

proximity to the Wi-Fi source without any Wi-Fi barrier obstructions and with
minimal or no sources of potential interference powered ON and nearby.
9. If all solutions listed above still do not fix the issue:
• Update your Wi-Fi router (access point) to the latest firmware. If you need
assistance, please contact a local computer/network technician.
• Sometimes Wi-Fi routers/access points will fail and still power ON and have
lights display yet still not allow Wi-Fi connections. This is more common with Wi-
Fi routers that are older or have been in use for considerable time, or Wi-Fi
routers that have been in operation while near sources of potential interference.
For example, a Wi-Fi router/access point that has operated while near a Digital
Satellite Service receiver. Consider replacing the Wi-Fi router/access point.
• Contact the manufacturer of your mobile device for support and service options.

Customer Service

Call Customer Service at 1-800-763-6177 Monday-Friday 9:00am – 5:00pm CST with any
additional questions.
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