THOMSON SpeedTouch 500Series Setup And User Manual
  1. Manuals
  2. Brands
  3. THOMSON Manuals
  4. Gateway
  5. SpeedTouch 500Series
  6. Setup and user manual
THOMSON SpeedTouch 500Series Setup And User Manual

THOMSON SpeedTouch 500Series Setup And User Manual

Multi-user adsl gateways
Hide thumbs
Table of Contents

Advertisement

Quick Links

SpeedTouch™
500Series
Multi-User ADSL Gateways
Setup and User's Guide
500
SERIES

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SpeedTouch 500Series and is the answer not in the manual?

Questions and answers

Related Manuals for THOMSON SpeedTouch 500Series

Summary of Contents for THOMSON SpeedTouch 500Series

  • Page 1 SpeedTouch™ 500Series Multi-User ADSL Gateways Setup and User’s Guide SERIES...
  • Page 3 SpeedTouch™ 500Series Setup and User’s Guide Release R4.2 E-SIT-CTC-20030306-0003 v2.0...
  • Page 4 Setup and User's Guide ST500Series R4.2 (en) Copyright © 2003 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON.

  • Page 5: Table Of Contents

    Contents 1 SpeedTouch™ Installation ..........3 Getting Acquainted with the SpeedTouch™............ 4 Setting up the SpeedTouch™................8 1.2.1 Local Ethernet Connection Setup....................10 1.2.2 SpeedTouch™ USB Connection Setup for Microsoft Windows Operating Systems..11 1.2.3. SpeedTouch™ USB Connection Setup for Mac Operating Systems ......... 14 SpeedTouch™...
  • Page 6 SpeedTouch™ NAPT Manager ................ 63 4 SpeedTouch™ System Software Upgrade ....67 The SpeedTouch™ Upgrade Wizard .............. 68 Manual System Software Management via BOOTP Server ......72 5 Troubleshooting ............73 General........................ 74 SpeedTouch™ Default Configuration.............. 77 Removing a SpeedTouch™ USB Driver Installation........78 E-SIT-CTC-20030306-0003 v2.0...

  • Page 7: Speedtouch™ Installation

    1 SpeedTouch™ Installation 1 SpeedTouch™ Installation Introduction Thank you for purchasing the SpeedTouch™500Series Multi-User ADSL Gateway! With the SpeedTouch™500Series Multi-User Asymmetric Digital Subscriber Line (DSL) Gateways, surfing the Internet will become a whole new experience. In this Setup and User's This User's Guide will assist you in getting acquainted with the SpeedTouch™500Series Guide Multi-User ADSL gateways and in getting connected quickly to the Internet.

  • Page 8: Getting Acquainted With The Speedtouch

    1 SpeedTouch™ Installation 1.1 Getting Acquainted with the SpeedTouch™ Introducing the Prior to proceeding, please make sure to read first the SpeedTouch™Quick Installation SpeedTouch™ Guide. It provides important package content and safety information. Check whether all items are present in your package. In the event of damaged or missing items, please contact your local product dealer for further information.
  • Page 9 1 SpeedTouch™ Installation SpeedTouch™ LEDs A set of LEDs is provided to overview the SpeedTouch™ status: LED logo Description Power/System LED DSL/WAN LED LAN LED USB LED The USB LED is available on SpeedTouch™ variants that offer USB connectivity. LED functionality during The functionality of the LEDs during normal SpeedTouch™...
  • Page 10 1 SpeedTouch™ Installation Alert condition LED In addition to normal operation behavior, the Power/System LED may also indicate functionality following startup or error conditions: Indicator Description Name Color Status Power/System Power off Amber Flashing Power on, BOOTP status Power on, POST(*) pending Power on, POST(*) failed Green Flashing...
  • Page 11 1 SpeedTouch™ Installation • four port 10/100Base-T Ethernet switch Power inlet 10/100Base-T Ethernet switch DSL line port • A single 10/100Base-T Ethernet port and a USB port: Power inlet USB port 10/100Base-T Ethernet port DSL line port Ethernet port(s) LED Each Ethernet port on the rear panel has one LED to indicate the connection integrity functionality (activity).

  • Page 12: Setting Up The Speedtouch

    1 SpeedTouch™ Installation 1.2 Setting up the SpeedTouch™ SpeedTouch™ variants Two ADSL variants of the SpeedTouch™ exist: • The ADSL/POTS variant connecting to an analog POTS(*) line • The ADSL/ISDN variant connecting to a digital ISDN(**) line Use only the SpeedTouch™ variant which is appropriate for the DSL service provided to your premises.
  • Page 13 1 SpeedTouch™ Installation Local networking setup Depending on the SpeedTouch™ variant you have, various solutions are available to connect your computer(s) to the device: • Ethernet connectivity “1.2.1 Local Ethernet Connection Setup” on page 10 for more information. • USB connectivity USB connectivity is supported for MS Windows 98/98SE/ME, MS Windows 2000/ XP, Mac OS 8.6/9.x and Mac OS X 10.1/10.2.

  • Page 14: Local Ethernet Connection Setup

    1 SpeedTouch™ Installation 1.2.1 Local Ethernet Connection Setup Local network For Ethernet connectivity you will need at least: • A computer that already has an Ethernet Network Interface Card (NIC) installed • If required, a hub or switch and the necessary connection cables Ethernet cables In the SpeedTouch™...

  • Page 15: Speedtouch™ Usb Connection Setup For Microsoft Windows Operating Systems

    1 SpeedTouch™ Installation 1.2.2 SpeedTouch™ USB Connection Setup for Microsoft Windows Operating Systems Supported Operating Installing and using the SpeedTouch™ USB connection is supported for following Systems Microsoft Windows Operating Systems: • Windows 98/98SE or Windows ME • Windows 2000 or Windows XP You may need the Windows installation CD-ROM during installation.
  • Page 16 1 SpeedTouch™ Installation The following windows of the Found New Hardware Wizard allow you to select locations where it should search for drivers: Insert the SpeedTouch™ Setup CD-ROM, make sure that the wizard looks for the drivers on the CD-ROM drive and click Next to continue. The wizard will notify that it found drivers for the SpeedTouch™...
  • Page 17 1 SpeedTouch™ Installation At the end of the procedure, the following window appears: Click Finish to complete the installation. As a result your SpeedTouch™ USB connection is installed and ready for use. Option- ally you can connect another computer, using its Ethernet port, before continuing with the SpeedTouch™...

  • Page 18: Speedtouch™ Usb Connection Setup For Mac Operating Systems

    1 SpeedTouch™ Installation 1.2.3. SpeedTouch™ USB Connection Setup for Mac Operating Systems Supporting Operating Installing and using the SpeedTouch™ USB connection is supported for the following Systems Mac Operating Systems: • Mac OS 8.6/9.x • Mac OS X 10.1/10.2 (or later) Minimal system For Mac OS 8.6/9.x: requirements...
  • Page 19 1 SpeedTouch™ Installation The following screen appears: Click OK to continue. At the end of the procedure, the following window appears: Click Restart to finish the installation and restart your computer. After restarting your computer, the SpeedTouch™ USB drivers are fully installed and ready for use.
  • Page 20 1 SpeedTouch™ Installation Installing the Make sure both your computer and SpeedTouch™ are turned on and operational. SpeedTouch™ USB Proceed as follows: connection on a Insert the USB cable provided into the SpeedTouch™ USB port marked with the Mac OS 10.x platform USB logo: The other end of the USB cable fits in (one of) the USB port(s) of your computer.
  • Page 21 1 SpeedTouch™ Installation The installation wizard lists the drives found on your computer and asks you to select one: The installation wizard automatically highlights your OS X partition. Click the destination volume of your choice and click Continue. In the following windows you can follow the installation procedure. Click Continue whenever requested to proceed.
  • Page 22 1 SpeedTouch™ Installation The Network window appears: In the Show list click Active Network Ports, and drag Ethernet Adaptor (en_x) to the top of the list. If you do not intend to use the other interfaces, clear the corre- sponding check boxes. Click Apply Now to confirm the modifications to the network settings.

  • Page 23: Speedtouch™ Configuration Setup

    1 SpeedTouch™ Installation 1.3 SpeedTouch™ Configuration Setup Internet connectivity Regardless whether connectivity is made via the Ethernet port(s), or the USB port (or both), still some configuration may be required to prepare the SpeedTouch™ for Internet connectivity. What you need from You must have a user account with an Internet Service Provider (ISP) for Internet your ISP access.

  • Page 24: Configuration Setup For Microsoft Windows Operating Systems

    1 SpeedTouch™ Installation 1.3.1 Configuration Setup for Microsoft Windows Operating Systems Microsoft Windows One of the following Windows operating systems must already be installed on your PC(s): • Windows 98 • Windows 98SE • Windows ME • Windows NT4.0 SP6 (Ethernet only) •...
  • Page 25 1 SpeedTouch™ Installation The detection The detection procedure proceeds as follows: procedure Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The SpeedTouch™ CD Browser will start automatically. Note If the SpeedTouch™ CD Browser window does not appear automati- cally, open a Run window via Start >...
  • Page 26 1 SpeedTouch™ Installation The Welcome to the SpeedTouch™ Setup Wizard window appears: Click Next to proceed. The Software License Agreement window appears: You must accept before continuing. Therefor click Yes to accept. Note If you have already accepted this License Agreement in a previous configuration setup, this window will not be shown.
  • Page 27 1 SpeedTouch™ Installation The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: In case more than one SpeedTouch™ device is found, a listing is provided from which you can select your SpeedTouch™. Note If the Setup wizard does not find any SpeedTouch™...
  • Page 28 1 SpeedTouch™ Installation The configuration The Configuration procedure proceeds as follows: procedure Once the SpeedTouch™ Setup wizard has detected your SpeedTouch™ device, you can proceed with the configuration procedure. If more than one SpeedTouch™ device is listed, select the appropriate one. Then, click Next to proceed.
  • Page 29 1 SpeedTouch™ Installation The SpeedTouch™ Setup wizard will appear again to announce that the configura- tion has been successful: Click Finish to close the wizard. Note In some cases, the SpeedTouch™ Setup wizard may ask you to restart your computer. Most configuration profiles will enable SpeedTouch™’s DHCP server - and a PC’s Ethernet port is configured as DHCP client by default.

  • Page 30: Configuration Setup For Other Operating Systems

    1 SpeedTouch™ Installation 1.3.2 Configuration Setup for other Operating Systems Supported Systems As the SpeedTouch™ is OS-independent, this configuration setup can be used by any computer system. Note The following procedure may equally be used on MS Windows OSs. TCP/IP Ensure that your operating system has a valid TCP/IP configuration.
  • Page 31 1 SpeedTouch™ Installation The following window invites you to select the appropriate connection profile for your internet connectivity: In the Service list, click the connection profile of your choice. Note You can add services to the Services list by uploading templates. “...
  • Page 32 1 SpeedTouch™ Installation After the configuration is applied on the SpeedTouch™ some additional configura- tion of your computer system may be necessary. Note The required settings for your computer should be provided by your Service Provider, if applicable. To check whether the new configuration was successfully completed, you can browse to the SpeedTouch™...

  • Page 33: Dr Speedtouch™ Installation

    1 SpeedTouch™ Installation 1.4 Dr SpeedTouch™ Installation Supported Operating Installing and using Dr SpeedTouch™ is only supported for following Microsoft Systems Windows Operating Systems: • Windows 98 • Windows 98SE • Windows ME • Windows NT4.0 SP6 • Windows 2000 •...
  • Page 34 1 SpeedTouch™ Installation The Setup and Installation window appears: To start the Dr SpeedTouch™ Setup wizard, click Install Dr SpeedTouch™. The Dr SpeedTouch™ Setup wizard appears: Click Next to continue. The Software License Agreement appears: You must accept before continuing. Therefor click Yes to accept. E-SIT-CTC-20030306-0003 v2.0...
  • Page 35 1 SpeedTouch™ Installation The Dr SpeedTouch™ Setup wizard asks you to select a destination folder: Click Next to install Dr SpeedTouch™ to the default folder. To select a different folder, click Browse. The following screen appears: Click Next to continue. At the end of the procedure the following window appears: Click Finish to complete the installation.
  • Page 36 1 SpeedTouch™ Installation Starting Dr To start Dr SpeedTouch™: SpeedTouch™ Double-click in the status area. Dr SpeedTouch™ searches your network for SpeedTouch™ devices. If more than one device is found, a list of available devices will be provided. If this is the case, select the SpeedTouch™...

  • Page 37: Speedtouch™ Internet Connectivity

    2 SpeedTouch™ Internet Connectivity 2 SpeedTouch™ Internet Connectivity Introduction This chapter provides information on how to access the Internet and how to configure your SpeedTouch™ according to your preferences. Adding UPnP to a If you are running Microsoft Windows XP, we strongly recommend to add the Universal Microsoft Windows XP Plug and Play (UPnP) component to your system.

  • Page 38: Surfing The Internet

    2 SpeedTouch™ Internet Connectivity 2.1 Surfing the Internet Introduction Once the SpeedTouch™ and the computers have been configured as outlined in “1.3 SpeedTouch™ Configuration Setup” on page 19, you can connect to the Internet. Access methods Depending on the configuration of the SpeedTouch™ you may have: •...

  • Page 39: Connect To The Internet Via Speedtouch™'S Embedded Ppp Client

    2 SpeedTouch™ Internet Connectivity 2.2 Connect to the Internet via SpeedTouch™’s embedded PPP client. Introduction The SpeedTouch™ supports both two most popular connection methods: Routed PPP over ATM (PPPoA) and PPP over Ethernet (PPPoE). The connection method to use depends on the preferences of your ISP, hence the configuration profile you must apply to the SpeedTouch™.

  • Page 40: Internet Sessions Via Windows Xp's Upnp

    2 SpeedTouch™ Internet Connectivity 2.2.1 Internet Sessions via Windows XP’s UPnP Starting an Internet To connect to the internet via Windows XP’s Internet Connection icon proceed as session via Windows follows: XP’s UPnP Click Control Panel on the Start menu. The Control Panel window appears.

  • Page 41: Internet Sessions Via The Speedtouch™ Web Pages (All Oss)

    2 SpeedTouch™ Internet Connectivity 2.2.2 Internet Sessions via the SpeedTouch™ Web Pages (all OSs) Starting a PPP session To open a Routed PPP connection to the Internet: Open a web browser on your computer and browse to the SpeedTouch™ web pages: If needed, expand the Basic Topics, and click Connections to open the Connections web page.

  • Page 42: Connect To The Internet Via A Host Pppoe Dial-In Client

    2 SpeedTouch™ Internet Connectivity 2.3 Connect to the Internet via a Host PPPoE Dial- in Client Introduction This section explains how you can connect to the Internet using a dial-in application on a computer running: • Microsoft Windows XP. • Mac OS X.

  • Page 43: Using The Windows Xp Dial-In Client

    2 SpeedTouch™ Internet Connectivity 2.3.1 Using the Windows XP Dial-in Client Configuring a dial-in To create a new dial-in connection proceed as follows: connection on a On the Start menu, click Control Panel. Windows XP platform The Control Panel window appears. Double-click Network Connections. The Network Connections window appears.
  • Page 44 2 SpeedTouch™ Internet Connectivity The New Connection wizard asks you how you connect to the internet: Select Connect using a broadband connection that requires a user name and password. Click Next to continue. Subsequent screens will guide you through the wizard. Follow the instructions and enter the required information where needed.

  • Page 45: Using The Mac Os X Dial-In Client

    2 SpeedTouch™ Internet Connectivity 2.3.2 Using the Mac OS X Dial-in Client Configuring a dial-in To create a dial-in connection proceed as follows: connection on a Mac On the Apple menu, click System Preferences. OS X platform The System Preferences window appears. Click the Network icon. The Network window appears: In the Show list, select Ethernet Adaptor (enx) and click the PPPoE tab.
  • Page 46 2 SpeedTouch™ Internet Connectivity E-SIT-CTC-20030306-0003 v2.0...

  • Page 47: Speedtouch™ Web Interface

    3 SpeedTouch™ Web Interface 3 SpeedTouch™ Web Interface Introduction The SpeedTouch™ comes with integrated local configuration capabilities. The local configuration, via the SpeedTouch™ web interface, is based on the HTTP server/web browser concept. It allows you to configure your SpeedTouch™ via a web browser using HTML pages from any local computer attached to the Ethernet interface(s) and/or from the PC connected via the USB interface (in case of a SpeedTouch™...
  • Page 48 3 SpeedTouch™ Web Interface Access to the If your computer is UPnP enabled you can access the pages as follows: SpeedTouch™ web Double-click My Network Places on your desktop. interface via UPnP The following window appears: Double-click the SpeedTouch™ icon. If a system password has been set, an authentication window will be displayed.
  • Page 49 3 SpeedTouch™ Web Interface Topic menu and links On the left of each of the SpeedTouch™ web pages a topics menu is provided. This menu navigates you via links through all configurational aspects of the SpeedTouch™. For your convenience the links are sorted in two expandable topics menus: Basic and Advanced.
  • Page 50 3 SpeedTouch™ Web Interface The following table lists all advanced topic links: ADVANCED topic menu Click ... To ... Diagnostics View SpeedTouch™ diagnostics. Easy Setup Configure the SpeedTouch™. IP Addresses View/configure the SpeedTouch™ IP interfaces. IP Routing View/configure the SpeedTouch™ IP router. NAPT View/configure static NAPT entries.

  • Page 51: Basic Topics Menu Links

    3 SpeedTouch™ Web Interface 3.1 Basic Topics Menu Links System Information lick this link to display the System Information page. This page is also the Speed- Touch™ home page. The System Information page consists of four sections: • Click the Diagnostics tab to view the results of the System Self Test, LAN connec- tivity and DSL synchronization test: •...
  • Page 52 3 SpeedTouch™ Web Interface • Click the System tab to view some important system information of the Speed- Touch™: The System table lists: • The SpeedTouch™ product name. • The unique Medium Access Control (MAC) address of your SpeedTouch™. This MAC address can be used to identify your SpeedTouch™. •...
  • Page 53 3 SpeedTouch™ Web Interface System Log Click this link to view the System Log page. This page allows you to view the activity on the SpeedTouch™ since power on: E-SIT-CTC-20030306-0003 v2.0...

  • Page 54: Advanced Topics Menu Links

    3 SpeedTouch™ Web Interface 3.2 Advanced Topics Menu Links Diagnostics Click this link to display the Diagnostics page. This page consists of three expandable sections: • Expand the System section to view some important system information: • Expand the Wan section to view the current DSL state and connection informa- tion click the plus next to DSL and Connections: Click to perform an IP connectivity test.
  • Page 55 3 SpeedTouch™ Web Interface Easy Setup To configure the SpeedTouch™ using the Easy Setup wizard: Click Advanced > Easy Setup to start the Easy Setup wizard. The Welcome to the SpeedTouch™ Setup Wizard window appears: The following window invites you to select the appropriate connection profile for your internet connectivity: In the Service list, click the connection profile of your choice.
  • Page 56 3 SpeedTouch™ Web Interface In a final step all configurations are applied to the SpeedTouch™: The SpeedTouch™ Setup Wizard appears again to announce that the configura- tion has been successful: Click Finish to close the wizard. Most configuration profiles will enable SpeedTouch™’s DHCP server - and a PC’s Ethernet port is configured as DHCP client by default.
  • Page 57 3 SpeedTouch™ Web Interface IP Addresses lick this link to display the IP Addresses page. This page allows you to view or add/delete specific IP address entries for Speed- Touch™'s interfaces: To add an IP address for one of the SpeedTouch™ interfaces: Click New.
  • Page 58 3 SpeedTouch™ Web Interface IP Routing Click this link to display the IP Routing page. This page allows you to view or add/delete static IP routes for SpeedTouch™'s IP router: Routing can be useful when subnetting your local network. To add a static IP route proceed as follows: Click New.
  • Page 59 3 SpeedTouch™ Web Interface NAPT licking this button displays the Network Address and Port Translation (NAPT) page. This page allows you to: • View or add/delete specific static NAPT entries: To add static NAPT entries proceed as follows: Click New. Specify the outside address and inside address for the entry as well as the protocol and port to which the entry applies.
  • Page 60 3 SpeedTouch™ Web Interface • Define a default server: By specifying a default server IP address, all incoming connections that don’t match a specifically configured static NAPT entry will be forwarded to the device with this IP address. This setting should be adequate for most server applications and eliminates the need for specific static NAPT entries.
  • Page 61 3 SpeedTouch™ Web Interface DHCP lick this link to display the Dynamic Host Configuration Protocol (DHCP) page. This page allows you to: • Click The DHCP Server tab to access the DHCP server pages. • Click the Server Config tab to enable/disable the SpeedTouch™ (Auto)DHCP server: Depending on the DHCP server status, following Status may be shown: •...
  • Page 62 3 SpeedTouch™ Web Interface Under Properties you can select: • DHCP server To enable the SpeedTouch™ DHCP server. In addition, select the appropriate Auto DHCP • Auto DHCP The SpeedTouch™ will not start its DHCP server immediately, but will first probe the network for a possible concurrent DHCP server for some period of time (set by Client timeout in seconds).
  • Page 63 3 SpeedTouch™ Web Interface • Click the DHCP Relay tab to view the DHCP relay pages. • Click the Relay Config tab to view the current SpeedTouch™ DHCP relay status: Via this table you can also manually add static SpeedTouch™ DHCP relay entries for specific interfaces, if applicable.
  • Page 64 3 SpeedTouch™ Web Interface lick this link to display the Dynamic Name System (DNS) page. This page allows you to: • View the current SpeedTouch™ DNS server hostname leases: Via this table you can also add static DNS hostname entries. This may be useful for devices which do not support DNS, e.g.
  • Page 65 3 SpeedTouch™ Web Interface • View the current system software version, file name and the SpeedTouch™ board type: • Check for the latest SpeedTouch™ software upgrades. System Password lick this link to display the System Password page. This page allows you to configure a system password to restrict access to the Speed- Touch™: It is highly recommended that you configure a system password.
  • Page 66 3 SpeedTouch™ Web Interface Language Click this link to view the Language page. This page allows you to select the SpeedTouch™ web page language. E-SIT-CTC-20030306-0003 v2.0...

  • Page 67: Speedtouch™ Napt Manager

    3 SpeedTouch™ Web Interface 3.3 SpeedTouch™ NAPT Manager Introduction The SpeedTouch™ NAPT Manager allows you to add static NAT entries for specific applications. Using SpeedTouch™ To add a static NAPT entry using SpeedTouch™ NAPT Manager: NAPT Manager Insert the SpeedTouch™ Setup CD-ROM in your computer’s CD-ROM drive. The SpeedTouch™...
  • Page 68 3 SpeedTouch™ Web Interface The NAPT Manager window appears: Click Next. The Software License Agreement appears: You must accept before continuing. Therefor click Yes to accept. Note If you have already accepted this Software License Agreement in a previous session of NAPT Manager, this window will not be shown. NAPT Manager will continue to search for the SpeedTouch™...
  • Page 69 3 SpeedTouch™ Web Interface NAPT manager lists the SpeedTouch™ devices found on the network: Select the SpeedTouch™ of your choice and click Next. Note If your SpeedTouch™ is protected by a system password, the NAPT manager will prompt you to enter your user name and password. The following page lists the current application hosts: Click Add to enter a new application host.
  • Page 70 3 SpeedTouch™ Web Interface NAPT Manager adds the NAPT entry to the list: Click Next to save the new entries. NAPT Manager saves the new NAPT entries to persistent memory: At the end of the procedure the following window appears: Click Finish to quit NAPT Manager.

  • Page 71: Speedtouch™ System Software Upgrade

    4 SpeedTouch™ System Software Upgrade 4 SpeedTouch™ System Software Upgrade Introduction The SpeedTouch™500Series products continue to evolve as extra and new functional- ities are made available. This chapter describes how to upgrade the SpeedTouch™ system software. System software You can check for system software upgrades via the SpeedTouch™ web pages. updates (all OSs) “...

  • Page 72: The Speedtouch™ Upgrade Wizard

    4 SpeedTouch™ System Software Upgrade 4.1 The SpeedTouch™ Upgrade Wizard Using the Upgrade The procedure described in this section are valid only in case you run an MS Windows Wizard Operating System or Mac OS X 10.1/10.2. During the upgrade procedure all configuration settings are backed up by the wizard and restored after upgrading the system software.
  • Page 73 4 SpeedTouch™ System Software Upgrade The Welcome to the SpeedTouch™ Upgrade Wizard window appears: Click Next to proceed. The SpeedTouch™ Software License Agreement window appears: You must accept before continuing. Therefor click Yes to accept. Note If you have already accepted this License Agreement in a previous upgrade, this window will not be shown.
  • Page 74 4 SpeedTouch™ System Software Upgrade The Setup wizard should find your SpeedTouch™ device on the local network. This is indicated by the following window: In case more than one SpeedTouch™ device is found, a listing is provided from which you can select your SpeedTouch™ from. Note If the Setup wizard does not find any SpeedTouch™...
  • Page 75 4 SpeedTouch™ System Software Upgrade In case of a system software downgrade you must specifically acknowledge your decision before being able to proceed. The following window allows you to overview your selection: Click Next to continue. You can follow the configuration progress in following window: After upgrading the SpeedTouch™, a final window appears to announce that the upgrade has been successful: Click Finish to close the wizard.

  • Page 76: Manual System Software Management Via Bootp Server

    4 SpeedTouch™ System Software Upgrade 4.2 Manual System Software Management via BOOTP Server SpeedTouch™ system The SpeedTouch™ system software is based on BOOTP, a standard mechanism used software management for booting diskless stations. The SpeedTouch™ is able to slip in BOOTP mode, allowing a BOOTP server to manage the SpeedTouch™...

  • Page 77: Troubleshooting

    5 Troubleshooting 5 Troubleshooting Introduction This chapter provides information on how to identify and correct some common prob- lems you may encounter when using and configuring the SpeedTouch™. If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch™...

  • Page 78: General

    5 Troubleshooting 5.1 General Configuration problems If you encounter DSL connectivity problems due to misconfiguration you might consider a hardware reset to factory defaults as described in this chapter. However, please note that resetting the SpeedTouch™ to its factory settings will revoke all the changes you made to the configuration.
  • Page 79 5 Troubleshooting Troubleshooting table Following table may help you determine the nature of the problem, and provides some plausible solutions: Problem Solution SpeedTouch™ does not work. Make sure that the SpeedTouch™ is plugged (none of the LEDs light up) into an electrical outlet. Make sure that you are using the correct power supply for your SpeedTouch™...
  • Page 80 5 Troubleshooting Problem Solution No UPnP. Make sure UPnP is installed on your PC if you are running Microsoft Windows XP. Your computer doesn’t support UPnP if you run an operating system other than Microsoft Windows XP. Make sure that UPnP is not turned off in the SpeedTouch™...

  • Page 81: Speedtouch™ Default Configuration

    5 Troubleshooting 5.2 SpeedTouch™ Default Configuration How to perform a Proceed as follows: hardware reset to Make sure the SpeedTouch™ is powered on. factory defaults Power off the SpeedTouch™ by pressing the power button until all LEDs turn off. Press the power button once again (shortly). As soon as the Power/System LED is flashing green, press the power button once more (shortly).

  • Page 82: Removing A Speedtouch™ Usb Driver Installation

    5 Troubleshooting 5.3 Removing a SpeedTouch™ USB Driver Installation Removing a In case a removal of the SpeedTouch™ USB driver is required, proceed as follows: SpeedTouch™ USB Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The driver installation from SpeedTouch™...
  • Page 83 5 Troubleshooting The SpeedTouch™ USB Setup window appears: Select Remove and click Next. In the following windows you can follow the removal procedure. Click Next when- ever requested to continue the installation. At the end of the procedure, the following window appears: Click Finish to quit the SpeedTouch™...
  • Page 84 5 Troubleshooting Removing a In case a removal of the SpeedTouch™ USB driver is required, proceed as follows: SpeedTouch™ USB Insert the SpeedTouch™ Setup CD-ROM in your computer’s CD-ROM drive. connection from a Mac Open the OS9 folder on your CD-ROM drive and double-click Installer. OS 8.6/9.x platform The Installer window appears: Click Custom Remove in the drop-down list box, select the Drivers and Software...
  • Page 85 5 Troubleshooting Removing a In case a removal of the SpeedTouch™ USB driver is required, proceed as follows: SpeedTouch™ USB Insert the SpeedTouch™ Setup CD-ROM in your computer’s CD-ROM drive. connection from a Mac Open the OSX folder on your CD-ROM drive and double-click OS X 10.x Platform SpeedTouchUSBUninstaller.
  • Page 86 5 Troubleshooting E-SIT-CTC-20030306-0003 v2.0...
  • Page 88 www.speedtouch.com SERIES Built for excellence...

This manual is also suitable for:

Speedtouch 500 series

Table of Contents