Troubleshooting - BenQ GW2406Z User Manual

Troubleshooting

The power LED indicator is not on.
• Make the power cord is properly connected to a grounded power outlet and the monitor.
• Make sure you have pressed the
The image is blurred.
• Read the instructions in
resolution, refresh rate and make adjustments based on these instructions.
• Remove the extension cable for the test. It is normal for blurring to occur due to
conduction losses in extension cables. You can minimize these losses by using an extension
cable with better conduction quality or with a built-in booster.
Does the blurring only occur at resolutions lower than the native (maximum) resolution?
Read the instructions in
Pixel errors can be seen.
One of several pixels is permanently black, one or more pixels are permanently white, one
or more pixels are permanently red, green, blue or another color.
• Clean the LCD screen.
• Cycle power on-off.
• These are pixels that are permanently on or off and is a natural defect that occurs in LCD
technology.
The image has a faulty coloration. It has a yellow, blue or pink appearance.
If the image is still not correct and the OSD also has faulty coloration, this means one of the
three primary colors is missing in the signal input. Now check the signal cable connectors. If
any pin is bent or broken off, please contact your dealer to get necessary support.
No image can be seen.
If the LED is illuminated in blue and there is a message Input Not Support on the screen,
this means you are using a display mode that this monitor does not support, please change
the setting to one of the supported mode. Please read
Faint shadow from the static image displayed is visible on the screen.
• Activate the power management function to let your computer and monitor go into a low
power "sleep" mode when not actively in use.
• Use a screensaver to prevent the occurrence of image retention.
Is the prompt on the display illuminated in orange?
If the LED is illuminated in orange, the power management mode is active. Press any button
on the computer keyboard or move the mouse. If that does not help, check the signal cable
connectors. If any pin is bent or broken off, please contact your dealer to get necessary
support.
key.
"Preset display modes" on
"Preset display modes" on
21
24, and then select the correct
24. Select the native resolution.
"Preset display modes" on 24.