Advertisement
Troubleshooting
4. Why am I unable to get 4K?
Before installation, be sure your HDMI source's refresh rate is 24 Hz.
You can do this by accessing the settings in the menu of your Blu-ray
player or other HDMI source. Be sure the settings for 24p Output and
1080p Resolution are turned on.
Note: The 4K upscale feature will not work if your HDMI source's refresh rate is
60 Hz.
5. What type of cabling are you using?
Inferior cabling can result in poor performance, so it is important you
use cables that can support the video resolution you are trying to
obtain. This unit has been tested to work with the Tripp Lite cables
recommended for use in the Optional Accessories section.
6. Test your cables to ensure they are working properly.
For example, connect your cable directly between a Blu-ray player and a
display to verify the video can be displayed.
7. Do you have a splitter, switch or other device between the source
and the unit?
This unit is designed to connect directly to the display via the built-in
HDMI cable. If you have a splitter or other device between them, you
should remove it from the installation.
17-12-283-93371A-EN.indd 4
4
1/26/2018 1:28:05 PM
Advertisement
