Beko GN446224VPZ User Manual page 34

Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole
discretion, replace your product with a new product instead of carrying out a repair.
Where a replacement is offered, this would normally be an identical model but
when this is not possible, a model of similar specification will be provided. Subject
to agreement, the Manufacturer will cover the costs and arrange for the delivery
of the new product and for the return of the old product. Any costs related to
disconnecting the faulty product and installing the replacement product will not
be borne by the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new product will
not come with a new guarantee.
When will the repair take place?
Our Service Representatives work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Service Representatives will
endeavour to minimize inconvenience and to meet requests for specific timed
appointments, this cannot be guaranteed. We will not be liable for delays or if it is
unable to carry out a repair because a convenient appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Service Representative that your product
is covered by this guarantee with a proof of purchase. The Manufacturer reserves the right
to charge for the reasonable cost of any service call if:
• You cannot provide evidence that your product is covered by this guarantee.
• Where a service call has been made and the Service Representative finds that there
is no fault with your product.
• That your product has not been installed or operated in accordance with the User
Instructions Booklet.
• That the fault was caused by something other than faulty materials, defective
components or manufacturing defects.
• For missed appointments.
Payment of these costs are due immediately upon the Service Representative
providing you with an invoice. The Manufacturer reserves the right to terminate the
guarantee if you fail to pay the costs for the service call in a timely manner.
If you are a resident of the United Kingdom, this guarantee will be governed by
English law and subject to the exclusive jurisdiction of the English Courts, save
where you live in another part of the United Kingdom, in which case the governing
law and exclusive jurisdiction of the courts of that country will apply.
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