Ninja WOODFIRE PRO OG750 Series Owner's Manual page 8

TROUBLESHOOTING GUIDE
• Why is preheat taking so long?
Preheat times vary by function and unit temperature.
GRILL: approx. 7-12 minutes.
AIR CRISP, BAKE, ROAST: 3 minutes
SMOKER, DEHYDRATE, BROIL: No preheat.
If adding Woodfire Flavor, ignition time will add an additional 5-7 minutes.
Using the unit in inclement weather with heavy rain could cause longer preheat times.
Longer cord length may also cause longer preheat times, we recommend using the shortest
outdoor rated extension cord that fits your outdoor grill set up. We recommend using only
outdoor extension cords marked as "SJOW" and "suitable for use with outdoor appliances."
For cords up to 25 feet, use 14-gauge. For 25 to 50-foot cords, use 12-gauge. Cords longer than
50 feet are not recommended.
While preheating is strongly recommended for best results, you can skip it by pressing and holding
the START/STOP button for 4 seconds. "ADD FOOD" will flash across the screen. Open the hood
and place ingredients in unit. Once the hood is closed, cooking will begin and the timer will start
counting down.
• Can I turn off Woodfire Flavor Technology?
If you pressed WOODFIRE FLAVOR TECHNOLOGY and already started your cooking function by
pressing START, you can press the WOODFIRE FLAVOR TECHNOLOGY button again to turn it off
if the ignition cycle is less than 75% complete (indicated by the progress bar on the display screen).
If pellets have fully ignited and the grill has transitioned to the preheat cycle (indicated on the
display screen), you cannot turn Woodfire Flavor Technology off.
• Can I add more pellets during a cook cycle?
When using the SMOKER function, you can add more pellets once the first batch has fully burned.
Press and hold the WOODFIRE FLAVOR TECHNOLOGY button for 3 seconds to ignite new full box
of pellets.
To run back-to-back smoking sessions, we recommend re-filling the smoke box using the pellet scoop
when half the pellets have burned. DO NOT re-fill more than 1 or 2 times. DO NOT re-ignite pellets.
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ONE (1) YEAR LIMITED WARRANTY
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original
product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of one (1) year from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner's Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion,
will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following
the receipt date of the replacement unit or the remainder of the existing warranty, whichever is
later. SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades, blender
bases, removable pots, racks, pans, etc.), which require regular maintenance and/or replacement
to ensure the proper functioning of your unit, are not covered by this warranty. Replacement
parts are available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance
(e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage
due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages
caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts)
when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our
Customer Service Specialists are also available at 1-877-646-5288 to assist with product support
and warranty service options, including the possibility of upgrading to our VIP warranty service
options for select product categories. So we may better assist you, please register your product
online at registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee
of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourninja.com and have the product on
hand when you call, so we may better assist you. A Customer Service Specialist will provide you with
return and packing instruction information.
How state law applies
This warranty gives you specifi c legal rights, and you also may have other rights that vary from state
to state. Some states do not permit the exclusion or limitation of incidental or consequential damages,
so the above may not apply to you.
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