hestan KRT Use & Care Manual page 30

TROUBLESHOOTING GUIDE
SYMPTOM SYMPTOM
Burner not working well /
EN
lazy or yellow flame.
Gas Odor.
ER01 - Pan temperature rise
not detected.
ER02 - Bluetooth
connection lost.
ER03 - Low battery
ER04 - Power loss during
cooking cycle.
ER05 - Ignition error.
ER06 - Contact service.
ER07 - Pan temperature
fault.
ER08 - Failed to connect to
WiFi.
ER09 - Failed to connect to
update server.
28
©2022 Hestan Commercial Corporation
(CONTINUED)
POSSIBLE CAUSE POSSIBLE CAUSE
Burner ports are obstructed or dirty.
Poor combustion, air-fuel mixture not adjusted
properly.
Gas pressure incorrect / incorrect regulator.
Orifice sized incorrectly for gas type.
Burner went out or did not light.
Burner head not installed correctly on base.
Burner ports obstructed or dirty.
Loose or broken gas line.
Ruptured pressure regulator.
Poor combustion, air-fuel mixture not adjusted
properly.
SMART BURNER ONLY SMART BURNER ONLY
Pan not properly positioned on burner or pan
was removed.
Dead or low battery in Cue pan.
Fault in pan.
Low battery in Cue pan.
Main power to appliance was lost.
Burner could not be ignited after several re-
ignition attempts. Cooking cycle terminated.
Faulty igniter.
Faults not described elsewhere in this table will
result in this error code, and any cooking cycles
will be terminated.
Pan reports a fault during cooking cycle.
Wrong provisioning information was entered.
Your WiFi connection / network is
disconnected.
Your WiFi connection / network is
disconnected.
Wrong server address was entered.
Update server is not available.
SOLUTION SOLUTION
Clean burner ports / igniter.
Call for service.
Relight burner.
Check burner head installation.
Clean burner ports / igniter.
Turn shutoff valve to off position
and call for service.
Reposition pan.
Replace battery.
Replace pan.
Replace battery.
Restart your cooking cycle.
Clean burner ports / igniter.
Replace faulty igniter.
Call for service.
Replace battery.
Replace pan.
Redo the provisioning.
Check your WiFi connection /
network. Redo WiFi setup.
Check your WiFi connection /
network. Redo WiFi setup.
Check / Redo server address.
Attempt at a later time.