Troubleshooting Guide - hestan KRT Use & Care Manual

CARE & MAINTENANCE
GRIDDLE PLATE & GREASE TRAY (if equipped) GRIDDLE PLATE & GREASE TRAY (if equipped)
BURN HAZARD - To prevent burns, do not touch the griddle plate or grease tray when hot. Allow to
cool completely.
NEVER flood a hot griddle plate with cold water. The steam could cause serious burns. The sudden
temperature change could also distort the metal surfaces resulting in permanant warpage of the
plate. DO NOT clean the griddle plate in a self-cleaning oven.
The griddle plate can be removed for cleaning by hand using warm soapy water. For more difficult
residues, you can rub coarse salt on the plate, and rinse thoroughly with clean water. The grease tray
has a non-stick coating which may be cleaned by hand using warm soapy water, or it may be cleaned
in the dishwasher. Do not use sharp objects or scrapers, as this may gouge the surfaces.
EXTERIOR SURFACES EXTERIOR SURFACES
Do not allow food stains or salt to remain in contact with stainless steel surfaces too long. All
stainless steel exterior surfaces may be cleaned with warm soapy water, or any number of commercial
stainless steel cleaners. Check to make sure the cleaners do not contain chlorine or chlorine
compounds as these are corrosive to stainless steel. Rinse thoroughly.
SUGGESTED CLEANERS:
Hot water & mild detergent
Fantastik ®
ALWAYS clean stainless steel in the direction of the grain with light pressure.
If your Hestan appliance has colored panels, use warm soapy water ONLY. Rinse and dry thoroughly.
Wait until the appliance is completely cool before using any aerosol-type cleaners. Many of these
cleaners use flammable propellants which could ignite in the presence of heat.

TROUBLESHOOTING GUIDE

SYMPTOM SYMPTOM
Rangetop does not operate
(no knob lights, no
sparking).
Burner will not light.
Burner will not stay lit.
(CONTINUED)
POSSIBLE CAUSE POSSIBLE CAUSE
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Gas supply not on / shutoff valve closed.
Power cord not plugged in, or no power to
receptacle, or breaker tripped.
Burner ports near igniter, or igniter itself is
obstructed or dirty.
Burner head not installed correctly on base.
Defective or clogged burner valve.
Incorrect orifice or clogged orifice.
Igniter defective (not sparking).
Low gas pressure to unit.
Defective regulator or regulator installed
improperly.
Burner ports obstructed or dirty.
Vent plugged on regulator or regulator installed
improperly.
Low gas pressure.
SOLUTION SOLUTION
Check breaker. Call for service for
other issues.
Check shutoff valve.
Check breaker. Call for service for
other issues.
Clean burner ports / igniter.
Check burner head installation.
Call for service.
Clean burner ports / igniter.
Call for service.
©2022 Hestan Commercial Corporation
EN
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