Troubleshooting; Warranty - Dirt Devil LET'S GO SD20000 User Manual

TROUBLESHOOTING

WARNING:
To reduce the risk of personal injury - Turn power switch off before cleaning or servicing.
If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the checklist below. This product contains no serviceable parts. Call 1-800-321-1134 for Customer Service.
If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-321-1134 prior to continuing use.
PROBLEM
Cleaner won't run
Cleaner won't pick up or low suction
Dust escaping from cleaner
NOTICE: An internal thermal protector has been designed into your cleaner to protect it from overheating. When the thermal protector activates the cleaner will stop running. If this happens proceed as follows:
1. Turn cleaner OFF and unplug it from the electrical outlet.
2. Empty dirt cup.
3. Inspect the nozzle and bag inlet openings for any obstructions. Clear obstructions if present.
4. When cleaner is unplugged and motor cools for 30 minutes, the thermal protector will deactivate and cleaning may continue.
If the thermal protector continues to activate after following the above steps, your cleaner needs servicing.

WARRANTY

LIMITED WARRANTY FOR DIRT DEVIL® PRODUCT
ONE YEAR LIMITED WARRANTY (DOMESTIC USE)
Failure to register the product does not diminish
product warranty rights.
If this product is not as warranted, contact TTI
Floor Care North America Customer Service at
1-800-321-1134. Please have available the
proof of purchase and model number for the
warranted product.
WHAT THIS LIMITED WARRANTY COVERS: This
limited warranty provided by Royal Appliance
Mfg. Co., doing business as TTI Floor Care North
America (referred to hereafter as "Warrantor")
applies only to products purchased in the U.S.
(including its territories and possessions), a
U.S. Military Exchange, or Canada. When used
and maintained in normal household use and in
accordance with the Owner's Guide, this product
is warranted against original defects in material
and workmanship for ONE year from the date
of original purchase (the "Warranty Period"). If
Warrantor determines that the issue you are
experiencing is covered under the terms of this
warranty (a "covered warranty claim"), we will,
at our sole discretion and free of charge (subject
to the cost of shipping), either (i) repair your
product; (ii) ship you a replacement product,
subject to availability; or (iii) in the event that
POSSIBLE REASON
1. Power cord not firmly plugged into outlet.
2. Blown fuse or tripped breaker.
3. Needs service.
4. Thermal Protector activated.
1. Dirt cup not installed correctly.
2. Dirt cup full.
3. Clogged filter.
4. Nozzle clogged.
1. Dirt cup full.
2. Dirt cup not installed correctly.
3. Filter not installed correctly.
the applicable parts or replacement are not
reasonably available, ship you a similar product
of equal or greater value. In the unlikely event
that we are unable to repair your product or ship
a replacement or similar product, we reserve
the right, at our sole discretion, to issue you
a refund or store credit (if applicable) of the
actual purchase price at the time of the original
purchase as reflected on the original sales
receipt. Parts and replacements may be new,
refurbished, lightly used, or remanufactured, in
Warrantor's sole discretion.
WHO THIS LIMITED WARRANTY COVERS: This
limited warranty extends only to the original
retail purchaser, with original proof of purchase
from Warrantor or an authorized dealer of
Warrantor products, in the U.S., U.S. Military
Exchanges, and Canada.
WHAT THIS LIMITED WARRANTY DOES NOT
COVER: This warranty does not cover use of the
product in a commercial operation (such as maid,
janitorial, and equipment rental services, or any
other income-generating activity); improper
maintenance of the product; the product if it has
been subject to misuse, negligence, neglect,
vandalism, or the use of voltages other than that
on the data plate of this product. This warranty
does not cover damage resulting from an act
of God, accident, owner's acts or omissions,
service of this product by other than Warrantor
POSSIBLE SOLUTION
1. Plug unit in firmly.
2. Check fuse or breaker in home. Replace fuse reset breaker.
3. Call Customer Service: 1-800-321-1134.
4. Allow cleaner to cool for 30 min.
1. Review dirt cup removal and replacement.
2. Empty dirt cup.
3. Remove filter and clean.
4. Check nozzle/remove obstruction/clog.
1. Empty dirt cup.
2. Review dirt cup removal and replacement.
3. Review filter removal and replacement.
or a Warrantor authorized service provider (if
applicable), or other acts beyond the control of
Warrantor. This warranty also does not cover use
outside the country in which the product was
initially purchased, or resale of the product by the
original owner. Pick-up, delivery, transportation,
and house calls are not covered by this warranty.
In addition, this warranty does not cover any
product that has been altered or modified, or
repairs made necessary by normal wear or the
use of other products, parts, or accessories
which are either incompatible with this product
or adversely affect this product's operation,
performance, or durability. Normal wear items
are not covered under this warranty. Depending
on the product, normal wear items may include,
but are not limited to, belts, filters, brush rolls,
blower fans, blower and vacuum tubes, and
vacuum bags and straps.
OTHER IMPORTANT TERMS: This warranty
is not transferable and may not be assigned;
any assignment made in contravention of
this prohibition is void. This warranty shall be
governed and construed under the laws of the
state of North Carolina. The Warranty Period will
not be extended by any replacement of batteries,
parts, or products or by virtue of any repair
performed under this warranty.
THIS LIMITED WARRANTY IS THE EXCLUSIVE
WARRANTY AND REMEDY, AND ALL EXPRESS AND
IMPLIED WARRANTIES OTHER THAN THE LIMITED
WARRANTY SET FORTH ABOVE, INCLUDING IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY
DISCLAIMED. IN NO EVENT WILL WARRANTOR BE
LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND OR
NATURE TO OWNER OR ANY PARTY CLAIMING
THROUGH OWNER, WHETHER BASED IN CONTRACT,
NEGLIGENCE, TORT, OR STRICT PRODUCTS LIABILITY
OR ARISING FROM ANY CAUSE WHATSOEVER,
EVEN IF THIS WARRANTY FAILS OF ITS ESSENTIAL
PURPOSE. TO THE EXTENT PERMITTED BY
APPLICABLE LAW, NO WARRANTIES THAT ARISE
BY OPERATION OF LAW, IF APPLICABLE, SHALL
EXCEED THE DURATION OF THE LIMITED WARRANTY
PROVIDED HEREIN. Warrantor's liability for
damages to you for any costs whatsoever arising
out of this statement of limited warranty shall be
limited to the amount paid for this product at the
time of original purchase.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages, disclaimers of implied warranties, or
limitations on the duration of implied warranties,
so the above exclusions, disclaimers, and/or
limitations may not apply to you. This warranty
gives you specific legal rights, and you may also
have other rights, which vary from state to state.