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S Class 2 Troubleshooting Guide
There may be occasions in which the machine does not operate as it should work, or an
error message is displayed on the screen. This document may help you to find the cause of
the issue, and a way to solve the problem.
Revision history
August 22, 2018
March 2, 2020
March 31, 2020
July 31, 2020
August 24, 2020
November 23, 2020
May 31, 2021
Revised May 31, 2021
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
Summa nv
Tel +32 59 27 00 11
Document created
Added hyperlinks to external documents
Added "Ticking sound" issue
Changed summa.eu to summa.com
Added "Media crashes in basket"
Document name change from "S Class 2 Machine Issues" to "S Class 2 Troubleshooting"
Added roll-up wiring diagram
Fax +32 59 27 00 63
Email
support@summa.com
Website
www.summa.com
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Summary of Contents for Summa S Class 2
- Page 1 Added roll-up wiring diagram Revised May 31, 2021 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 2: Table Of Contents
Machine freezes ..................... 22 Knife keeps spinning ..................... 22 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 3 Horizontal shift (Y axis) ..................48 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
- Page 4 10.2.6 Back sensor ........................68 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
- Page 5 10.5 Cutter head connectors ..................76 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 6: Introduction
Defective Y-axis motor. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 7: X-Axis Error! Overflow
Worn X-motor(s). • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 8: Up-Down Encoder Not Working
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... - Page 9 • head (J5). The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
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Page 10: Cutter Is Unable To Find The Knife Home Position
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 11: Turn Power Off! Pinch Rollers Are Not Found
The cutter head is moved up to the right side end plate to use The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 12 Replace the pinch roller sensor. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
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Page 13: The Middle Pinch Roller Is Not Set Properly Above A Sleeve
Y-axis guiding. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 14: Unable To Lower Opos
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 15: This Media Probably Cannot Be Sensed Properly
An incorrect serial number has been used in the registration form. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 16: Unable To Sense Opos Barcode
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 17: Activation Of The G-Performance Mode Failed
No memory for DMPL-buffer! Reboot… See section 2.15. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 18: No Memory For Display-Stack! Reboot
The power supply should deliver 48V DC to the main board. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 19: Media Does Not Load
Messages”. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 20: Media Not Detected
[Settings] – [More] – [General] – [Media sensor] and set to “ON” or to “FRONT OFF”. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 21: Media Crashes In Basket
• machine. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 22: Machine Freezes
While searching for the home position, the knife may start to rotate infinitely. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 23: Knife Drops On Media Or Cutting Strip When Machine Is Switched Off
Or while the machine is executing the media load sequence, the knife could scratch the media. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 24: Drive Drum Keeps Spinning
Replace the pinch roller switch. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 25: Random Reboot
Replace the display. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 26: White Line In Display
• the connectors. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 27: Display Reacts Incorrectly
[Apply]. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 28: Vacuum Fan Does Not Work
Replace the main board. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 29: Opos Sensor Makes Repeated Up Down Movements
(a small delay may occur) until the first panel is finished. Then the The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 30: Roll-Up Does Not Work
[Paneling]. For print & cut jobs, click [Settings] – [More] – [OPOS] – [OPOS Paneling]. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 31 (J14), the driver (U20) on the main board may be defective. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 32: Ticking Sound
• the bearings. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... - Page 33 Do not apply grease or oil on the guiding as this will collect dirt. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 34: Media Transport Issues
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 35 The wheels and yellow grit rollers on the drive drum have to be free of dirt and other residue. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
- Page 36 Make sure the media was acclimatized. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
- Page 37 Adjust the pinch roller pressure if needed. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
- Page 38 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
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Page 39: Cutting Issues
Dirty nose piece Cleaned nose piece The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 40 The cutter head may not have been mounted perpendicular on the cutter head carriage. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 41: Unable To Change Cutting Pressure
When designing in Adobe Illustrator, use the option “Align stroke to center”: • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 42: Knife Scratches Media
• surface. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 43: Knife Plows Through Media
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 44: Bad Cutting Quality
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 45: Drag Head Issues
The knife could be blunt, replace by a sharp knife. ▪ The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 46 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 47: Curves Do Not Close
A defective cutter head carriage: loose or defective wheel. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 48: Horizontal Shift (Y Axis)
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 49: Vertical Shift (X Axis)
Replace the belts. This requires the motors to be removed. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 50: Cutting Stops After First Panel
“Communication issues”. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 51: Jobs Are Too Long Or Too Short
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 52: Print & Cut Issues
The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 53 How the design was created: ▪ The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
- Page 54 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
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Page 55: Opos Registration Marks Not Read
The size of the registration marks may be incorrect. Probably the job has been scaled. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 56: Excessive Bowing
[Settings] – [More] – [OPOS] – [Calibrate media (OPOS)] – [Measure]. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 57: Cutting Stops After First Panel
(OPOS panels ON, 4 marks used). When the machine The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 58 OPOS paneling, or update/configure the software driving the machine. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
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Page 59: Communication Issues
M5 (watch orientation: the teeth of the washer has to be towards the stand to penetrate the paint): The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 60: Usb Interface
Windows versions. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 61 In the device manager, check the entry for the “Summa Cutter USB x64XP port” in the “Universal Serial Bus controllers” list. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv...
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Page 62: Network Interface
(e.g. incomplete jobs, or machine becoming unresponsive). The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 63: Error Messages
Replace the main board. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11... -
Page 64: Menu Structure
Set “Autoload” to ON when using roll media. • The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 65: Actions
[System registers] and [Install roll up system?]). The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 66: 10 Diagnostics
… The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... -
Page 67: Sensors Monitored
The Z-motor is driven by U28 on the main board. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 68: 10.2.4 Ud-Encoder
400 and 700. In case it is not possible to meet these values, The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. -
Page 69: 10.2.8 Cam Sensor
A4 sheet 10 cm away from the sensor to change the status to COVERED. Move the sheet 20 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. - Page 70 -30V DC. The motor is driven by U20. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
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Page 71: 10.2.10 Cam Switch
Power on the cutter. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 72 2600 3450 The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
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Page 73: Main Board Connectors
J15: Pinch roller handle switch J8: LCD flat cable The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv... - Page 74 J18: X2-motor (Driven by U23) (not used on model 75) The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
- Page 75 OPOS. Connects to J5 on the cutter head. The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV.
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Page 76: Cutter Head Connectors
10.5 Cutter head connectors The information contained in this document is confidential, and only for the information of the intended recipient and may not be published or redistributed without the prior written consent of Summa NV. Summa nv Tel +32 59 27 00 11...
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