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Summary of Contents for Polycom IP 331-EN
- Page 1 Colt Cloud UC User Guide – Polycom IP 331-EN...
- Page 2 User Guide - Polycom IP 331 Phone Overview Voicemail & Call history • How to listen to your voicemail Basic telephony features • How to place a call • How to consult the Call history • How to answer a call •...
- Page 3 Polycom IP 331: Phone overview 1 : Message waiting indicator 2 : Line Icons 3 : Soft keys 4 : Line indicators 5 : Line keys 6 : Hold 7 : Headset 8 : Speakerphone 9 : Hands-free Microphone 10 : Volume keys...
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Page 4: How To Place A Call
Basic telephony features How to place a call ? Using the handset: 1. Pick-up the handset 1. Type the number on keypad 2. Type the number 2. Press the Dial button (13) 3. Push the Dial button (13) 3. Pick-up the handset Using the speaker: 1. -
Page 5: How To Answer A Call
Basic telephony features (2) How to answer a call ? How to end a call ? • Using the handset: • • Press the End call softkey Pick-up the handset • Replace the handset • Using the speaker: • Press the handsfree button (8) if in •... -
Page 6: How To Mute A Call
Basic telephony features (3) How to mute a call ? How to set a call on hold ? • Press the “Mute” button (11) The • Press the “Hold” button (6) Music is microphone is muted (with the played to the caller. handset and in handsfree state) -
Page 7: How To Transfer A Call
Basic telephony features (4) How to transfer a call ? 2 options Blind transfer (1) Warm / Attended transfer (2) • • You first speak to the third You transfer the call without person before transferring the speaking to the third person and you “forget”... - Page 8 Basic telephony features (5) How to do a warm / attended transfer ? Press the Trans softkey during call The active call is set on hold Enter extension to transfer to Press the Dial button (13) What the 3 party sees : •...
- Page 9 Basic telephony features (6) How to do a blind transfer ? Press the Trans softkey during call The active call is set on hold Press the Blind softkey Enter extension to transfer to Press the Dial button (13) What the 3 party sees : initial caller ID...
- Page 10 Advanced telephony features How to make conference calls with 3 people? • Initiate a 3-party conference call directly via your phone. Call the first person During the call, press the Conf softkey The current call is now on hold Enter the number of the third person Press the Dial button (13) When 3 person answers press again the...
- Page 11 Advanced telephony features (2) How to answer a call while you are on the line? • You will receive a bip when a new call comes in • You’ll also see on the top left of the screen 1/2 • You can answer the call •...
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Page 12: How To Change The Ringtone
Phone preferences How to change the ringtone? • Press on Menu (13) • By using the arrows, go to Settings • Select Settings by pressing on the v (in the middle of the arrows) • Select Basic by pressing on the v •... -
Page 13: How To Change The Language
Phone preferences (2) How to change the language? • Press on Menu (13) • By using the arrows, go to Settings • Select Settings by pressing on the v (in the middle of the arrows) • Select Basic by pressing v •... -
Page 14: How To Adjust The Volume
Phone preferences (3) How to adjust the volume? • Use the Volume keys (10) • Ring tone : Press on + or - when ringing • Voice : Press on + or - when speaking... - Page 15 Voicemails & Call history How to listen to your Voicemails? • Everyone can have his own voicemail service* • Works like GSM voicemail • Red light flashing ? New voicemail is in ! • Little envelope on screen? New voicemail is in ! •...
- Page 16 Voicemails & Call history (2) How to consult your Call history ? • Received calls • Press Menu (13) > Features > Call Lists > Received Calls • Press the Callers softkey (you may need to navigate using the More softkey)* •...
- Page 17 Voicemails & Call history (3) Other way to consult the Call history Placed Calls Missed Calls Received Calls 1 6 / 1 2 / 2 0 1 5...
- Page 18 Voicemails & Call history (2) How to clear your Call history? • Press Menu (13) > Features > Call Lists > Clear • Select Received calls or Placed Calls • Confirm by Yes...
- Page 19 Contacts management • The phone has a local Contact Directory • It can be that your phone is configured to always replace contacts from Contact Directory by the extensions on the PBX. On latest implementations local contacts are no more kept by default •...
- Page 20 Contact management (2) How to add a contact in Contact Directory? 1. Manual add-on • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select local Contact Directory by pressing the v •...
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Page 21: How To Add A Contact
Contact management (3) How to add a contact? 1. Manual add-on (part 2) • Repeat previous steps to enter last name • Repeat steps above to enter a contact number • Press left arrow to end contact’s data entry • Press Yes to save the contact Do not forget the last 2 steps to save the contact... - Page 22 Contact management (4) How to add a contact? 2. Add contact from call lists (incoming / outgoing) • Access your call history (see section Voicemail & Call history ) • Use the arrows to find the contact • Press the v to select the entry •...
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Page 23: How To Assign A Speed Dial To A Contact
Contact management (5) How to assign a Speed Dial to a contact? • When a new contact is added it is automatically assigned to the last speed dial index • First Speed Dial appears on top of the screen • To access Speed Dial’s Press Menu >... -
Page 24: How To Edit A Contact
Contact management (6) How to edit a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select Contact Directory and press v • Use the arrows to find the contact you want to edit •... -
Page 25: How To Delete A Contact
Contact management (7) How to delete a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select Contact directory with the v • Use the arrows to find the contact •... -
Page 26: How To Search A Contact
Contact management (8) How to search a contact? • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Select the Contact Directory (1) with the v • Search for a contact using the dialpad •... - Page 27 Corporate Directory How to search a contact in Corporate Directory? * • From the home screen, look for the Dir softkey using the More softkey • Press the Dir softkey • Navigate to Corp Dir and press v • Search for a contact using the dialpad •...
- Page 28 Idle display User extension & status The phone can display the extension & current user status * • OFFICE • BUSY • TELEWORK • HOLIDAY • OUTOFOFFICE Status can be changed using the Status softkey * Dynamic queue login status •...
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Page 29: How To Reboot Your Phone
Reboot How to reboot your phone? • Plug out – plug in the PoE cable • Press Menu > Settings > Basic > Restart Phone • Press the 2 Volume buttons (10) + Speaker (8) + hold (6) simultaneously This operation takes about 2 minutes Why should I reboot my phone ? •... - Page 30 Phone Reset How to clear user settings? • Reset user configuration: language, ringtone, directory • Press Menu > Settings > Advanced • Enter the admin password: 387466 by default • Press Admin Settings > Reset to Defaults > Local Configuration •...
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Page 31: How To Make A Factory Reset
Phone Reset (2) How to make a factory reset? • This will format the phone’s filesystem • Press Menu > Settings > Advanced • Enter the admin password: 387466 by default • Press Admin Settings > Reset to Default > Format File System •... - Page 32 For your time Thank you 1 6 D e c e m b e r 2 0 1 5 P r e s e n t a t i o n t i t l e...
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