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Message
Meaning
The credit is not
USE AUXILIARY
enough to access
ACCESS
the job according to
Foreign Device.
Solving other problems
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the
problem is corrected. If the problem persists, please call for service.
Touch screen problem
Condition
The touch screen
• Adjusts the brightness of the touch screen.
does not show
• Turn the machine off and turn it on again. If
anything.
the problem persists, please call for service.
Paper feeding problems
Condition
Paper is jammed
Clear the paper jam. (Page 12.3)
during printing.
Paper sticks
• Ensure that there is not too much paper in the
together.
tray. The tray can hold up to 520 sheets of
paper, depending on the thickness of the
paper.
• Make sure that you are using the correct type
of paper. (Page 4.3)
• Remove paper from the tray and flex or fan
the paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
• Different types of paper may be stacked in the
paper do not
tray. Load paper of only one type, size, and
feed.
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. (Page 12.3)
Suggested solutions
Insert credit into the
Foreign Device.
Suggested solutions
Suggested solutions
Condition
Paper does not
• Remove any obstructions from inside the
feed into the
machine.
• Paper has not been loaded correctly. Remove
• There is too much paper in the tray. Remove
• The paper is too thick. Use only paper that
• If an original does not feed into the machine,
The paper keeps
• There is too much paper in the tray. Remove
jamming.
• An incorrect type of paper is being used. Use
• There may be debris inside the machine.
• If an original does not feed into the machine,
Transparencies
Use only transparencies specifically designed
stick together in
for laser printers. Remove each transparency as
the paper exit.
it exits from the machine.
Envelopes skew
Ensure that the paper guides are against both
or fail to feed
sides of the envelopes.
correctly.
12.15
<Troubleshooting>
Suggested solutions
machine.
paper from the tray and reload it correctly.
excess paper from the tray.
meets the specifications required by the
machine. (Page 4.3)
the DADF rubber pad may require to be
replaced. Contact a service representative.
excess paper from the tray. If you are printing
on special materials, use the multi-purpose
tray.
only paper that meets the specifications
required by the machine. (Page 4.3)
Open the front cover and remove the debris.
the DADF rubber pad may need to be
replaced. Contact a service representative.
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Chapters
Table of Contents
Troubleshooting
