Scanning Problems; Fax Problems (Optional) - Samsung CLX-8540NX User Manual

Scanning problems

Condition
The scanner does • Make sure that you place the original to be
not work.
scanned face down on the scanner glass, or
face up in the DADF.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works. Try
lowering the scan resolution rate.
• Check that the printer cable is connected
properly.
• Make sure that the printer cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the SmarThru
Configuration or the application you want to
use to make certain that the scanner job is
being sent to the correct port.
The unit scans • Check if the machine is printing received
very slowly.
data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Suggested solutions
Condition
Message appears • There may be a copying or printing job in
on your computer
screen:
• The selected port is currently being used.
• "Device can't be
set to the H/W
• The printer cable may be improperly
mode you want."
• "Port is being
• The scanner driver is not installed or the
used by another
program."
• Ensure that the machine is properly
• "Port is
Disabled."
• "Scanner is busy
• The USB cable may be improperly connected
receiving or
printing data.
When the
current job is
completed, try
again."
• "Invalid handle."
• "Scanning has
failed."
Scan and Fax Manager 2 Problem
Condition
Check your system requirements. Scan and
Scan and Fax
Fax Manager 2 works in Window and
Manager 2 does
Macintosh (Page 2.2.)
not work.

Fax problems (optional)

Condition
The machine is not • Unplug the power cord and plug it in again.
working, there is no
• Ensure that there is power being supplied to
display and the
buttons are not
working.
No dial tone • Check that the phone line is properly
sounds.
• Check that the phone socket on the wall is
The numbers Make sure that the numbers are stored in
stored in memory memory correctly. Print a Fax Phone Book.
do not dial (Page 6.7)
correctly.
12.21
<Troubleshooting>
Suggested solutions
progress. Try your job again when that job is
finished, try your job again.
Restart your computer and try again.
connected or the power may be off.
operating environment is not set up properly.
connected and the power is on, then restart
your computer.
or the power may be off.
Suggested solutions
Suggested solutions
the electrical outlet.
connected.
working by plugging in another phone.