Supermicro SuperServer AS-3015A-I User Manual page 6

Chapter 7 Troubleshooting and Support
7.1 Information Resources ........................................................................................................59
Website .............................................................................................................................59
Direct Links for the AS -3015A-I System.......................................................................59
Direct Links for General Support and Information .......................................................59
7.2 Baseboard Management Controller (BMC) .........................................................................60
7.3 Troubleshooting Procedures ..............................................................................................61
Before Power On ..............................................................................................................61
No Power ..........................................................................................................................61
No Video ...........................................................................................................................61
System Boot Failure .........................................................................................................62
Memory Errors ..................................................................................................................62
Losing the System Setup Configuration ...........................................................................62
When the System Becomes Unstable ..............................................................................62
When the BIOS Firmware Update Fails ...........................................................................64
7.4 Reporting an Issue .............................................................................................................65
Technical Support Procedures ..........................................................................................65
Returning Merchandise for Service ...................................................................................66
7.5 Feedback ............................................................................................................................66
7.6 Frequently Asked Questions ..............................................................................................67
7.7 Battery Removal and Installation .......................................................................................68
Battery Removal ................................................................................................................68
Proper Battery Disposal ....................................................................................................69
Battery Installation .............................................................................................................69
7.8 Contacting Supermicro .......................................................................................................70
Appendix A Standardized Warning Statements for AC Systems
Appendix B System Specifications
BSMI/RoHS ...............................................................................................................................93
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Preface