Support Information - PROTRON TPL-C01 User Manual

OMTPLC01.book Page 33 Thursday, September 15, 2005 10:19 AM
Symptom
No sound on external
audio system
Remote control not
functioning
Display is too dark or
too bright
After-image remains
on screen after
display is turned off
Distorted image
Red, green, blue, or
white dots on screen
Disc fails to load
Note: Further troubleshooting information may be found on the Protron website at
www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the steps laid out in
"Unpacking Your New DVD Tablet" on page 2 and contacted the customer service center.
Merchandise may not be returned to Protron without a return form authorization.
Before contacting Protron customer service, please record the following information, which may
be found on the bottom of your portable DVD player:
• Model Number
• Serial Number
The Protron customer service center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
Possible Cause Resolution
Audio output format Select the correct audio output format in the
set incorrectly Setup menu under Audio Setup. See "Audio
Setup" on page 26.
Battery inserted Make sure the battery is inserted and oriented
improperly properly.
Battery low on Replace the battery.
energy
A button is stuck Jog any stuck buttons on the remote to unstick
them.
Obstacle between Remove the obstacle.
remote and player
The remote is too far Move closer to the player.
from the player
Contrast or Adjust the contrast and/or brightness to desired
brightness too low or setting. See "Adjusting Color Settings and
too high Display Format" on page 5.
Inherent LCD This is characteristic of an LCD. The after-image
characteristics will disappear after a few minutes.
Display format set Check that the correct TV Type is selected under
incorrectly General Setup in the Setup menu.
Inherent LCD This is characteristic of an LCD and will not cause
characteristics a malfunction.
Unreadable disc Ensure disc is not scratched or dirty. Clean and
re-insert as necessary.
Disc format not Ensure the disc has a format compatible with
supported the player (see "Specifications" on page 34).
33
Troubleshooting