Support Information - PROTRON PDS-758LP User Manual

OMPDS758LP.book Page 35 Tuesday, June 14, 2005 8:49 AM
Symptom
Display is too
dark or too
bright
After-image
remains on
screen after
display is
turned off
Distorted
image
Red, green,
blue, or
white dots
on screen
"Wrong disc"
displays upon
disc insertion
Note: Further troubleshooting information may be found on the Protron
website at www.protronusa.com.

Support Information

Do not return this product to your retailer until you have performed the
steps laid out in "Unpacking Your New DVD Player" on page 2 and
contacted the customer service center. Merchandise may not be returned
to Protron without a return form authorization.
Before contacting Protron customer service, please record the following
information, which may be found on the bottom of your portable DVD player:
• Model Number
• Serial Number
The Protron customer service center may be contacted 24 hours a day, 7 days a
week at the following number:
1-888-257-8899
Possible Resolution
Cause
Contrast or Adjust the contrast and/or brightness to
brightness too desired setting. See "Adjusting Color
low or too Settings" on page 5.
high
Inherent LCD This is characteristic of an LCD. The after-
characteristics image will disappear after a few minutes.
Display format Check that the correct display format is
set incorrectly selected in the Setup menu.
Inherent LCD This is characteristic of an LCD and will not
characteristics cause a malfunction.
Unreadable Ensure disc is not scratched or dirty. Clean
disc and re-insert as necessary.
Disc format not Ensure the disc has a format compatible
supported with the player (see "Specifications" on
page 36).
35
Troubleshooting