HP ProBook 440 G4 Maintenance And Service Manual
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HP ProBook 440 G4 Maintenance And Service Manual

HP ProBook 440 G4 Maintenance And Service Manual

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HP ProBook 440 G4 Notebook PC
Maintenance and Service Guide

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  • Page 1 HP ProBook 440 G4 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Top ..................................9 TouchPad ............................. 9 Lights ..............................10 Buttons, speakers, and fingerprint reader ..................11 Special function keys ........................12 Using the hot keys ..........................
  • Page 8 Heat sink assembly ........................... 72 Display assembly ..........................75 Power connector and cable ....................... 82 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 83 Using Computer Setup ............................83 Starting Computer Setup ........................83 Navigating and selecting in Computer Setup ................... 83 Restoring factory settings in Computer Setup .................
  • Page 9 8 Using HP PC Hardware Diagnostics (UEFI) ....................... 87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............87 Blink and beep codes ............................88 9 Backup and recovery ............................ 89 Creating recovery media and backups ........................ 89 Creating HP Recovery media (select products only) .................

  • Page 11: Product Description

    Product description Category Description Discrete Product Name HP ProBook 440 G4 Notebook PC √ √ Processors 7th generation, Intel® Core™ i7 processor, Dual Core (4-MB L3 cache, 15 W) √ √ 7500U, 2.7 GHz/3.5 GHz Single Core Turbo; Intel HD Graphics 620 7th generation, Intel Core i5 processors, Dual Core (3-MB L3 cache, 15 W) 7200U, 2.5-GHz/3.1-GHz Single Core Turbo processor;...
  • Page 12 8192 MB (8192 × 1) ● 8192 MB (4096 × 2; dual channel) ● 4096 MB (4096 × 1) Primary Supports hard drives with HP 3D DriveGuard √ √ storage Customer-accessible Supports the following 7 mm, 2.5 inch hard drives: ●...
  • Page 13 Integrated WWAN options by way of wireless module SIM module: Micro SIM/3FF (user accessible under service door) WWAN options using connector Huawei HP It4132, LTE/HSPA+ w/GPS M.2 WWAN antennas (2), worldwide, 5 band, configured at top of panel Supports “No WWAN” option...
  • Page 14 Category Description Discrete Windows 10 gestures: taps enabled by default: on/off control by driver, 2-finger scrolling and zoom enabled by default, OSD (enable/disable), 3-finger tap - Cortana, 3- finger flick - App switch, 4-finger tap - Action Center Power AC adapters √...
  • Page 15 Keyboard Your product does not support Windows 8 or Windows 7. In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on this product or provide any Windows 8 or Windows 7 drivers on...

  • Page 16: Components

    Components Right Component Description USB Type-C charging port Connects any USB device with a Type-C connector and can charge products such as cell phones, laptops, tablets, and MP3 players. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

  • Page 17: Left

    Memory card reader Reads optional memory cards that store, manage, share, or access information. Drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Left...

  • Page 18: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Click the question mark icon in the taskbar.

  • Page 19: Top

    TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 20: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a ●...

  • Page 21: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button ● When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. ● ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 22: Special Function Keys

    Special function keys Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with a function key, the num lock key, or the the key. Using the hot keys on page Windows key Opens the Start menu.

  • Page 23: Using The Hot Keys

    Using the hot keys To use a hot key: ▲ Press the key, and then press the correct function key represented by the icons below. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved.

  • Page 24: Bottom

    Type support in the taskbar search box, and then ▲ select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. SIM card slot or locking hinged connector Supports a wireless subscriber identity module (SIM) card.

  • Page 25: Labels

    Component Serial number Product number Warranty period Model number (select products only) Component HP product name Product ID number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. ●...

  • Page 26: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Item Description Spare part number (1a) Display panel assembly, touch screen 906973-001 Touch display are only spared as entire hinge-ups. Individual components are not spared. (1b) Display panel assembly, non-touch not spared Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page Keyboard (includes cable)
  • Page 28 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001 Intel Dual Band Wireless-AC 7265NV (non v-Pro) 802.11ac 2×2 WiFi + Bluetooth 4.2 combination 860883-001 adapter (13) WWAN module (Huawei HP It4132, LTE/HSPA+ w/GPS M.2) 845710-001 (14) M.2 solid-state drive 256-GB 906972-001...

  • Page 29: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 905707-001 Function board cable USB board cable Power button board cable TouchPad cable Cable Kit...

  • Page 30: Display Components

    Display components Item Description Spare part number Display bezel Models without a webcam 905693-001 Models with a webcam 905692-001 Webcam module 805139-009 Hinge covers (left and right) 905699-001 WLAN antennas not spared Chapter 3 Illustrated parts catalog...
  • Page 31 Item Description Spare part number NOTE: Included in display enclosure Display/webcam cable assembly WLAN models 905696-001 WWAN models 905697-001 WWAN antennas not spared NOTE: Included in display enclosure Display Hinge Kit, includes: 905698-001 Left hinge Right hinge Display panel (raw) 809002-002 839668-002 Display rear cover (includes wireless antennas)

  • Page 32: Plastics Kit

    Plastics Kit Item Description Spare part number Plastics Kit 905703-001 Main service door Fingerprint reader bracket Fingerprint reader insert (for use in models without a fingerprint reader) Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Description Spare part number Solid-state drive, M.2 256-GB 906972-001 128-GB 906971-001 Hard drive 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 778189-001...

  • Page 34: Miscellaneous Parts

    Miscellaneous parts Description Spare part number AC adapters 65-W Smart AC power adapter, 4.5 mm barrel connector (for use in India and the People’s Republic of 714657-001 China) 65-W Smart AC power adapter, 4.5 mm barrel connector 710412-001 45-W Smart AC power adapter, 4.5 mm barrel connector 741727-001 45-W Smart AC power adapter, 4.5 mm barrel connector, 2 prong 742436-001...
  • Page 35 HP USB Travel Mouse 757770-001 Cases Top load case 679921-001 Messenger bag 679922-001 Backpack 679923-001 HP keyed cable lock 840158-001 HP ultraslim keyed cable lock 703372-001 HP Smart AC Adapter dongle, 7.4 mm 734734-001 USB 3.0 port replicator 690650-001 Miscellaneous parts...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 38: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 40: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 42: Service Doors

    Service doors Description Spare part number Main service door (included in Plastics Kit) 905703-001 Hard drive service door (included in Hard Drive Hardware Kit) 905708-001 The bottom of the computer has two service doors. The hard drive service door only provides access to the hard drive.
  • Page 43 Hard drive service door Loosen the captive Phillips screw (1). Lift the bottom of the door upward (2), and then remove the door from the computer (3). Reverse these procedures to install the service doors. Component replacement procedures...

  • Page 44: Hard Drive

    Hard drive Description Spare part number Hard drives 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 5400 rpm, 7 mm 778186-001 500 GB, 5400 rpm, 7 mm, hybrid (8-GB SSD) 732000-001 500 GB, 7200 rpm, 7 mm 778189-001 Hard drive cover 905708-001 NOTE: The hard drive cover is included in the Hard Drive Hardware Kit.
  • Page 45 Lift the hard drive from the bay (4). To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the cover off the drive (2). Reverse these procedures to install a hard drive.

  • Page 46: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 47 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Description Spare part number Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + Bluetooth 4.0 combination adapter 843338-001 Intel Dual Band Wireless-AC 3168 802.11ac, 1×1 Wi-Fi + Bluetooth 4.0 combination adapter 852511-001 Intel Dual Band Wireless-AC 8265, 802.11ac, 2×2 Wi-Fi + Bluetooth 4.2 combination adapter 851594-001...
  • Page 49 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description Spare part number Huawei HP It4132, LTE/HSPA+ w/GPS M.2 845710-001 Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 51 Remove the WWAN module (3) by pulling the module away from the slot. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 52: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 256-GB 906972-001 128-GB 906971-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 53: Keyboard

    Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 906764-xxx Keyboard, backlit 906763-xxx For use in country Spare part For use in country Spare part For use in country...
  • Page 54 Insert a tool into the access hole in the bottom of the computer (next to the hard drive bay) and push to disengage the keyboard from the top cover (2). Lift the top of the keyboard upward (1), and then rotate the keyboard until it rests on the palm rest (2). NOTE: A cable (or cables) connect the bottom of the keyboard to the system board.
  • Page 55 If applicable, disconnect the backlight cable by lifting the connector latch (3), and then disconnect the cable from the system board (4). Remove the keyboard (5). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 56: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 57 Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode” (Battery Safe mode on page 31).
  • Page 58 Disconnect the cable (2) from the module. To remove the display panel: Remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel.
  • Page 59 Remove the display panel from the computer (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement procedures...

  • Page 60: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover (includes touchpad) 905702-001 Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 61 Remove the 6 Torx T8 2.5×4.0 screws that secure the top cover to the computer. Disconnect the following cables from the system board: (1) Speaker cable (2) Function board cable (3) Power button board cable (4) Touchpad board cable (5) Fingerprint reader cable Component replacement procedures...
  • Page 62 Rotate the bottom of the top cover upward (1), and then lift the top cover off the computer (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 63: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 905704-001 Fingerprint reader bracket (included in Plastics Kit) 905703-001 Fingerprint reader insert (included in Plastics Kit; for use in models without a fingerprint reader) 905703-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer.
  • Page 64 Lift the fingerprint reader cable to disengage the adhesive that secures it to the top cover (2), and then remove the board and cable assembly from the top cover (3). Reverse this procedure to install the fingerprint reader assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 65: Power Button Board

    Power button board Description Spare part number Power button board assembly 905712-001 Power button board cable (included in Cable Kit) 905707-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66 If you need to replace the cable, note the cable routing path inside of the top cover (5). Reverse this procedure to install the power button board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Function Board

    Function board Description Spare part number Function board 905710-001 Function board cable (included in Cable Kit) 905707-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Lift the right side of the board (3), and then slide the board to the right to remove it from the top cover (4). Reverse this procedure to install the function board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 905705-001 Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...

  • Page 70: Touchpad Assembly

    TouchPad assembly Description Spare part number TouchPad assembly not spared NOTE: The TouchPad is included in the Top Cover spare part kit. TouchPad assembly cable (included in Cable Kit) 905707-001 Before removing the TouchPad assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 If you need to replace the TouchPad assembly cable, note how it is routed in the top cover (5). Reverse this procedure to install the TouchPad assembly. Component replacement procedures...

  • Page 72: Battery

    Battery Description Spare part number Battery, 4-cell, 48 WHr, 4.21 Ah 851610-855 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Place the computer in “Battery Safe mode”...
  • Page 73 Rotate the top of the battery upward (2), and then lift the battery out of the computer (3). Reverse this procedure to install the battery. Component replacement procedures...

  • Page 74: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 905713-001 USB/audio board cable (included in Cable Kit) 905707-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 75 If you need to replace the cable, note its routing path (4). Reverse this procedure to install the USB/audio board. Component replacement procedures...

  • Page 76: Fan

    Description Spare part number 905706-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 77 Lift the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 78: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board with processor for use in models with UMA graphics: Intel Core i7-7500U processor 905797-xxx Intel Core i5-7300U processor...
  • Page 79 ● M.2 solid-state drive (see M.2 solid-state drive on page Heat sink (see Heat sink assembly on page ● Remove the system board: Position the computer upright on a flat surface. Disconnect the following cables from the system board: (1) Display cable (2) Power connector cable Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the system board to the computer.
  • Page 80 Pull the system board away from the connectors on the side of the chassis to remove it from the computer (5). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 81: Rtc Battery

    RTC battery Description Spare part number RTC battery not spared Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 82: Heat Sink Assembly

    Heat sink assembly All heat sink assembly spare part kits include replacement thermal material. Description Spare part number Heat sink for use in models with UMA graphics 910980-001 Heat sink for use in models with discrete graphics 910981-001 Before removing the heat sink assembly, follow these steps: Shut down the computer.
  • Page 83 Lift the heat sink from the system board (7). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 84 Lift the heat sink from the system board (5). NOTE: Thoroughly clean thermal material from the surfaces of the system board components (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 85: Display Assembly

    Display assembly Description Spare part number Display panel assembly, touch screen 906973-001 Touch display are only spared as entire hinge-ups. Individual components are not spared. Non-touch displays are ONLY spared at the subcomponent level. For more information about display components, see Display components on page This section describes removing components that require you to completely remove the display panel.
  • Page 86 Lift the display assembly straight up and remove it (4). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 87 Remove the display bezel (4). The display bezel is available using the following spare part numbers: 905693-001: Models with a webcam 905692-001: Models without a webcam NOTE: The display will not be connected to the computer as shown in the following image. Component replacement procedures...
  • Page 88 If it is necessary to replace the webcam or microphone module, gently pull the module away from the double-sided tape on the display enclosure (1), and then disconnect the cable from the module (2). The webcam module is available using spare part number 805139-009. If it is necessary to remove or replace the display panel, remove the 4 Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.
  • Page 89 On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel (1), and then disconnect the cable (2). Remove the display panel from the display enclosure (3). Raw display panels are available using spare part number 839668-002 for HD panels and 809002-002 for FHD panels.
  • Page 90 If it is necessary to remove or replace the display hinges, remove the 6 Phillips PM2.5×2.5 screws (1) that secure both display hinges to the display enclosure. Remove the display hinges from the display enclosure (2). Display hinges are available in the Display Hinge Kit using spare part number 905698-001. If it is necessary to replace the display/webcam cable, remove the webcam cable from the clips in the display enclosure (1), and the clips at the bottom of the display enclosure (2).
  • Page 91 Remove the cable from the display enclosure (3). The display/webcam cable is available using spare part number 905696-001 for WLAN models, 905697-001 for WWAN models. The display enclosure is available using spare part number 905694-001 for WLAN models or 905695-001 for WWAN models. Reverse this procedure to reassemble and install the display assembly.

  • Page 92: Power Connector And Cable

    Power connector and cable Description Spare part number Power connector and cable 905644-001 Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 93: Computer Setup (Bios), Tpm, And Hp Sure Start

    An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup ●...

  • Page 94: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 95: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 96: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 97: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 98: Blink And Beep Codes

    Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 99: Backup And Recovery

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 100: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 101: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 102: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 103: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 104: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 105: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth (non-touch) 239.0 mm 9.41 in Depth (touch) 239.4 mm 9.43 in Width (non-touch) 343.2 mm 13.51 in Width (touch) 343.4 mm 13.32 in Height (non-touch) 20.3 mm 0.80 in Height (touch) 21.9 mm 0.86 in Weight (1 DIMM, WLAN, webcam, no fingerprint reader, no WWAN) Non-touch, M.2 SSD,...

  • Page 106: 35.6-Cm (14.0-In) Display Specifications

    Metric U.S. Operating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 107: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* 500-GB* hybrid Dimensions Height 7.0 mm 7.0 mm 7.0 mm Width 70 mm 70 mm 70 mm Weight 115 g 101 g or 95 g 95 g Interface type SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec Security...

  • Page 108: Solid-State Drive Specifications

    Solid-state drive specifications 128-GB* 256-GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms <...

  • Page 109: 11 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 110 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 111 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.

  • Page 112: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 113 A utility is required for Computer Setup (BIOS) or a writing data to this custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 114: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 115: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 116: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 117 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 118: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 119: Index

    28 microphone mute 13 esc key, identifying 12 using 13 Cable Kit Ethernet, product description 3 HP PC Hardware Diagnostics (UEFI) contents 19 external media cards, product using 87 spare part number 19 description 3 HP Recovery Manager...
  • Page 120 90 power button board system 91 removal 55 USB flash drive 92 mass storage devices, spare part spare part number 17, 55 using HP Recovery media 90 numbers 23 power button, identifying 11 recovery media memory power cable creating 89...
  • Page 121 recovery partition display 96 webcam light, identifying 8 removing 94 hard drive 97 webcam module regulatory information solid-state drive 98 removal 78 regulatory label 15 static-shielding materials 30 spare part number 20 wireless certification labels 15 supported discs, recovery 90 webcam, identifying 8 removal/replacement Sure Start...

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