HP ProBook 440 G8 Maintenance And Service Manual
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HP ProBook 440 G8 Maintenance And Service Manual

HP ProBook 440 G8 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ProBook 440 G8

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 Intel, Core, Iris, Optane, Thunderbolt, vPro, and bound by the terms of the HP End User License Not all features are available in all editions or XMM are trademarks of Intel Corporation or its Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................7 Display ..................................8 Keyboard area ................................ 9 Touchpad ............................. 9 Touchpad settings ......................9 Adjusting touchpad settings ................9 Turning on the touchpad ................9 Touchpad components ....................
  • Page 6 Power connector cable ........................50 Display assembly ..........................51 Top cover with keyboard ........................58 6 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 59 Using Computer Setup ............................59 Navigating and selecting in Computer Setup ................... 59 Restoring factory settings in Computer Setup ................. 59 Updating the BIOS ..........................
  • Page 7 Using Windows tools for backing up ....................63 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..63 Restoring and recovering your system ....................... 63 Creating a system restore ......................... 64 Restoring and recovery methods ...................... 64 Recovering using HP Recovery media ....................
  • Page 8 Current BIOS steps ............................... 74 Nonvolatile memory usage ..........................76 Questions and answers ............................78 Using HP Sure Start (select products only) ......................79 11 Power cord set requirements ........................80 Requirements for all countries ..........................80 Requirements for specific countries and regions ....................80 12 Recycling ..............................

  • Page 9: Product Description

    Supports HD Decode, DX12, and HDMI 1.4b up to 4K 30 Hz, HDCP 2.3 via DisplayPort up to 4K @ 60 Hz Supports maximum of three independent displays when on the HP USB-C Dock G5; Max resolution = 4 K @ 30 Hz (DisplayPort 1 and DisplayPort 2) Supports maximum of three independent displays when on the HP Thunderbolt™...
  • Page 10 RJ-45 (network) jack Realtek RTL8111HSH-CG 10/100/1000 The following support S3/S4/S5 wake on LAN (via out of band) and S0/S3/S4/S5 MPAT (via out of band): HP Docking Station, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, HP USB-C Dock G5, HP Thunderbolt Dock 120 W G2.
  • Page 11 Description Compatible with Miracast® devices Two WLAN antennas configured at top of panel Supports HP Connection Optimizer (with data analytics) Supports Static BIOS SAR for Intel modules and Realtek modules Supports HP Extended Range Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN switching) Wireless Wide Area Network (WWAN) (select products only) Intel XMM™...
  • Page 12 C5, 1.0 m (3.3 ft) conventional Security Trusted Platform Module (TPM) 2.0 Fingerprint sensor (select products only) Camera privacy cover HP Nano Cable Lock Operating system Windows® 10 Home 64 Windows 10 Home 64 Advanced Windows 10 Home 64 Advanced Single Language...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Pro CBB 1909 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus Windows 10 Pro 64 StF MSNA Standard Windows 10 Pro 64 StF MSNA Strategic FreeDOS 3.0 Restore media Windows 10 Professional 64 bit OS DVD...

  • Page 14: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 15: Left

    (for select products) charges small devices when the computer is on or in Sleep mode. USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.

  • Page 16: Display

    Table 2-2 Left-side components and their descriptions Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad The touchpad settings and components are described here.

  • Page 18: Touchpad Components

    Type touchpad settings in the taskbar search box, and then press enter. Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.

  • Page 19: Button, Speakers, And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 20 IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include a fingerprint reader. Table 2-6 Button, speakers, and fingerprint reader and their descriptions Component...

  • Page 21: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Touch your finger to the fingerprint reader. ▲ IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. Special keys Use the illustration and table to identify the special keys.

  • Page 22: Hot Keys (Select Products Only)

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 4 seconds to turn off the computer.

  • Page 23: Rear

    Table 2-9 Bottom component and its description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Use the illustration and table to identify the rear component.
  • Page 24 Your service label will resemble one of these examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-11 Service label components Component HP product name Warranty period Product ID Serial number Table 2-12...
  • Page 25 Table 2-13 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 26: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 27 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...

  • Page 28: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i3-1115G4 processor M21684-xx1 ● For use in models with UMA graphics Intel Core i7-1165G7 processor M21708-xx1 ● Intel Core i5-1135G7 processor M21702-xx1 ● ●...
  • Page 29 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models without a camera M21386-001 For use in models with an HD camera M21387-001 For use in models with an HD + IR camera M21388-001 Camera module HD camera...

  • Page 30: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Display panel FHD, privacy, 1000 nits M23952-001 FHD, 400 nits M21390-001 FHD, 250 nits M21389-001 FHD, 250 nits, Touch-on Panel (TOP) M21391-001 HD, 250 nits M21392-001 LCD Support Kit (includes display panel adhesive and bezel adhesive;...
  • Page 31 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number 65 W, nPFC, USB-C, 1.8 m (5.9 ft) L67440-001 65 W, nPFC, 3 pin, 4.5 mm 710412-001 65 W, nPFC, 4.5 mm, EM 913691-850 65 W, USB-C, nPFC, travel adapter L21487-001 45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001...
  • Page 32 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, conventional, 1.8 m [5.9 ft]) Argentina L19357-002 Australia L19358-002 Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002...

  • Page 33: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...

  • Page 34: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 35: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 36: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 37: Packaging And Transporting Guidelines

    Transparent metallized shielding bags ● ● Transparent shielding tubes Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment. ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ●...

  • Page 38: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.

  • Page 39: Battery

    Loosen the three captive Phillips screws (1) and remove the two Phillips M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom cover from the computer (1).
  • Page 40 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 41: Memory Modules

    Remove the battery from the computer (3). To insert the battery, reverse the removal procedures. Memory modules To remove the memory modules, use this procedure and illustration. Table 5-3 Memory module descriptions and part numbers Description Spare part number 16 GB, DDR4-3200 L67710-002 8 GB, DDR4-3200 L46598-002...
  • Page 42 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.

  • Page 43: Wlan Module

    WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-4 WLAN module descriptions and part numbers Description Spare part number Intel Wi-Fi 6 AX201 + Bluetooth 5 (non-vPro) L92724-002 Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported) L22634-002 Realtek RTL8822BE 802.11ac/abgn 2 ×...
  • Page 44 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 45: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-5 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7360 LTE-Advanced (Cat 9) L15398-002 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 46 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: When viewed with the antenna terminals at the top of the module, the white WWAN antenna cables connects to the terminal to the left of the black WWAN antenna cables. If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration.

  • Page 47: Solid-State Drive

    Solid-state drive To remove the M.2 solid-state drive, use this procedure and illustration. Table 5-6 Solid-state drive descriptions and part numbers Description Spare part number 1 TB, PCIe, TLC L85348-002 512 GB, PCIe, value L85364-002 512 GB solid-state drive + 32 GB Optane memory L85366-002 256 GB, PCIe, value L85354-002...

  • Page 48: I/O Board

    Table 5-7 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30).

  • Page 49: Touchpad

    Prepare the computer for disassembly (Preparation for disassembly on page 30). Remove the bottom cover (Bottom cover on page 30). Disconnect the battery cable from the system board (see Battery on page 31). Remove the I/O board: Disconnect the cable from the larger ZIF connector (1) and smaller ZIF connector (2) on the I/O board. Remove the three Phillips M2.0 ×...

  • Page 50: Fan

    Disconnect the system board cable from the ZIF connector on the touchpad (1). Remove the four Phillips M2.0× 2.0 screws (2) that secure the touchpad to the computer. Remove the two Phillips M1.6 × 2.0 screws (3) that secure the touchpad to the computer. Remove the touchpad from the computer (4).

  • Page 51: Fingerprint Reader Board

    Remove the fan from the computer (4). Reverse this procedure to install the fan assembly. Fingerprint reader board To remove the fingerprint reader board, use this procedure and illustration. Table 5-11 Fingerprint reader board description and part number Description Spare part number Fingerprint reader board M21724-001 Fingerprint reader board cable (included in Cable Kit)

  • Page 52: Heat Sink

    Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-12 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in models with discrete graphics memory M21717-001 Heat sink for use in models with UMA graphics memory...
  • Page 53 Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 54: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
  • Page 55 Table 5-13 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system For use in models with discrete graphics ●...
  • Page 56 Display cable (4) ● ● USB cable (ZIF) from USB board (5) ● USB cable (ZIF) from system board (6) Touchpad cable (ZIF) (7) ● Keyboard backlight cable (ZIF) (select products only) (8) ● Keyboard cable (ZIF) (9) ● Fingerprint reader cable (ZIF) (select products only) (10) ●...

  • Page 57: Speaker

    Lift the side of the system board upward (5), and then pull the system board away from the connectors on the side of the computer to remove it (6). Reverse this procedure to install the system board. Speaker To remove the speaker, use this procedure and illustration. Table 5-14 Speaker description and part number Description...

  • Page 58: Power Connector Cable

    Lift the side of the speaker up, and then pull it toward the left to remove it (2). When installing the speaker, be sure that the rubber cap in installed on the right end of the speaker (3) . Reverse this procedure to install the speaker. Power connector cable To remove the power connector cable, use this procedure and illustration.

  • Page 59: Display Assembly

    Remove the power connector cable from the computer (5). Reverse this procedure to install the power connector cable. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level.
  • Page 60 If you need to remove the display panel: The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel. You have to pull the tape out from behind the panel from all four corners of the panel.
  • Page 61 Rotate the display panel over and place it next to the display enclosure (3). Display panels are available as the following spare part numbers: M23952-001: FHD, 1000 nit, privacy panel M21390-001: FHD, 400 nit panel M21389-001: FHD, 250 nit panel M21391-001: FHD, 250 nit, Touch-on Panel (TOP) panel M21392-001: HD, 250 nit panel Lift the tape from the connector on the display panel (1), and then disconnect the cable from the...
  • Page 62 Use the following illustration to determine proper adhesive installation locations on the display rear cover. Before installing the display panel, be sure to connect the display cable to the back of the panel. The display panel tape is available in the LCD Support Kit as spare part number M23559-001. If you need to remove the camera module: ▲...
  • Page 63 To remove the remainder of the display subcomponents, you must remove the display assembly from the computer. To remove the display assembly, disconnect the antenna cables from the WLAN module (1). Remove the cables from the clips around the fan (2), and the disconnect the display cable (3). Disconnect the antenna cables from the WWAN module (4).
  • Page 64 If you need to remove the hinges from the display enclosure: Remove the trim pieces (1). Remove the two Phillips M2.0 × 2.5 screws (2) from each hinge. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge. Remove the hinges from the display (4). The hinges and associated parts are available in the Hinge Kit as spare part number M21374-001.
  • Page 65 If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the cover (2). The WLAN antennas and cables are available as spare part number M23850-001. If you need to remove the WWAN antennas and cables, disconnect the cable from the WWAN antenna (1), remove the cables from the plastic clips and the clips on the inside of the display rear cover (2), and then peel the antennas off the cover (3).

  • Page 66: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-16 Top cover with keyboard descriptions and part numbers Description...

  • Page 67: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 68: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 69: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 70: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 71: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 72: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 73: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 74: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 75: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 76: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 77: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 78: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 79 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

  • Page 80: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 81: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 35.6 cm 14.0 in Resolution 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB, 72% CG panels) 1000 nits (privacy panels) Viewing angle UWVA Backlight WLED Display panel interface Solid-state drive specifications...

  • Page 82: 10 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 83 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 84: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 85 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 86: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 87: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 88: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 89 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 90: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 91: Index

    20 hot keys changing using the f9 prompt display bezel using 14 illustrated 20 HP PC Hardware Diagnostics UEFI boot order, changing 64 spare part number 20 downloading 69 bottom 15 display cable starting 68...
  • Page 92 13 ports 3 ports num lk 13 sensors 3 product description 3 Windows 13 product name and number, USB port with HP Sleep and Windows application 13 computer 15 Charge 6 USB powered 6 labels USB SuperSpeed 6 recovery 63...
  • Page 93 WLAN device 15 Screw Kit, spare part number 22 USB port with HP Sleep and Charge, WLAN label 15 security cable slot, identifying 7 identifying 6 WLAN module sensors USB powered port, identifying 6 removal 35 product description 3 USB SuperSpeed port with HP Sleep...

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