HP ProBook 440 G0 Maintenance And Service Manual
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HP ProBook 440 G0 Maintenance And Service Manual

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HP ProBook 440 G0 Notebook PC
HP ProBook 445 G1 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP ProBook 440 G0

  • Page 1 HP ProBook 440 G0 Notebook PC HP ProBook 445 G1 Notebook PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ......................... 7 Display ................................... 7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Buttons and fingerprint reader (select models only) ............... 10 Keys ..............................12 Front ..................................13 Left ..................................
  • Page 8 5 Removal and replacement procedures for Customer Self-Repair parts ............. 35 Component replacement procedures ......................... 35 Battery ............................... 36 Service door ............................37 Using the optional security screw ..................... 38 Hard drive ............................38 Optical drive ............................41 Memory modules ..........................43 WLAN/Bluetooth combo card ......................
  • Page 9 Using the Windows recovery tools ....................101 Using f11 recovery tools ......................... 101 Using Windows 8 operating system media (purchased separately) ..........102 Using Windows Refresh for quick and easy recovery ..............103 Remove everything and reinstall Windows ..................103 Using HP Software Setup ........................ 104...
  • Page 10 11 Backup and recovery in Windows 7 ......................105 Creating recovery media with HP Recovery Disc Creator ................. 105 Creating recovery media ......................... 106 Backing up your information ..........................106 Performing a system recovery .......................... 107 Using the Windows recovery tools ....................107 Using f11 recovery tools .........................

  • Page 11: Product Description

    HP 445 models models models (UMA) (discrete) (AMD) Product Name HP ProBook 440 G0 Notebook PC √ √ HP ProBook 445 G1 Notebook PC √ Processors Intel® Core™ i7 processor, Quad Core, 3rd generation (6-MB L3 cache, 35W) 3632QM, 2.20-GHz processor √...
  • Page 12 6144 MB (4096 + 2048; dual channel) ● 4096 MB (2048 × 2; dual channel) ● 4096 MB (4096 × 1) ● 2048 MB (2048 × 1) Hard drives Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D √ √ √ DriveGuard Customer-accessible √ √...
  • Page 13 Category Description HP 440 HP 440 HP 445 models models models (UMA) (discrete) (AMD) ● 750-GB, 5400-rpm ● 500-GB, 7200-rpm, 5400-rpm ● 320-GB, 5400-rpm Fixed optical drives Supports the following 12.7-mm SATA optical drives: √ √ √ ● DVD-ROM ●...
  • Page 14 √ wire plug with ground pin) 65-W Smart AC adapter with localized cable plug support (3- √ wire plug with ground pin) 6-cell, 47-Wh, 2.2Ah, Li-ion battery (HP Fast Charge √ √ √ technology) 9-cell, 93-Wh, 2.8 Ah, Li-ion battery...
  • Page 15 Category Description HP 440 HP 440 HP 445 models models models (UMA) (discrete) (AMD) Operating system Preinstalled: Windows 7 Professional 64 √ √ √ Windows 7 Home Premium 64 √ √ √ Windows 7 Home Basic 64 √ √ √...
  • Page 16 Category Description HP 440 HP 440 HP 445 models models models (UMA) (discrete) (AMD) Serviceability End-user replaceable parts: AC adapter √ √ √ Battery (system) √ √ √ Hard drive √ √ √ Memory module √ √ √ Optical drive √...

  • Page 17: External Component Identification

    External component identification Display Component Description WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local area networks (WLAN). WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide area networks (WWAN).

  • Page 18: Top

    To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

  • Page 19: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. NOTE: The elapsed time between blinks is longer than on previous models.

  • Page 20: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and fingerprint reader (select models only) NOTE: Your computer may look slightly different from the illustration in this section. Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.
  • Page 21 Component Description Speakers (2) Produce DTS Sound+. To use the DTS Sound+software: Windows 8: From the Start screen, type DTS, and then select DTS Sound+. Windows 7: Select Start > All Programs > DTS Sound+. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

  • Page 22: Keys

    Keys Component Description Displays system information when pressed in combination with key. NOTE: Not applicable to SLED. Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the key. Windows 7/8: Windows button Windows 8: Returns you to the Start screen from an open app or the Windows desktop.

  • Page 23: Front

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Media Card Reader Reads data from and writes data to digital memory cards such as Secure Digital (SD).

  • Page 24: Left

    Left Component Description Power connector Connects an AC adapter. ● AC adapter/Battery light White: The computer is connected to external power and the battery is charged from 90 to 99 percent. ● Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent.

  • Page 25: Right

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 26: Service Tag And Pcid Label

    Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 27: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. NOTE: Computer details may vary from images.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 16 for details.
  • Page 29 Item Description Spare part number For use in Intel models: For use in models without a webcam and without WWAN 721515-001 For use in models with a webcam and with WWAN 721516-001 For use in models with a webcam and without WWAN 724939-001 For use in AMD models: For use in models with a webcam...
  • Page 30 Item Description Spare part number ● Windows 8 Professional with 1-GB discrete graphics memory 722818-601 ● Windows 8 Standard with 2-GB discrete graphics memory 722821-501 ● Windows 8 Professional with 2-GB discrete graphics memory 722821-601 Fan/heat sink assembly (includes replacement thermal material) (10) For use in Intel models with UMA graphics 721539-001...
  • Page 31 Description Spare part number Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter (Intel models only) 731550-001 (17) WWAN module HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 RTC battery (18) For use in models with AMD processors...

  • Page 32: Display Components

    Display components Item Description Spare part number Display bezel For use in models with a webcam 721512-001 For use in Intel models without a webcam 721513-001 Display panel (raw) not spared Chapter 3 Illustrated parts catalog...

  • Page 33: Plastics Kit

    Item Description Spare part number Display/webcam cable assembly 721510-001 (in Cable Kit) Webcam module for use in all models 721543-001 Microphone module for use in Intel models; not illustrated 721526-001 Display Hinge Kit 721514-001 Display hinge covers Display hinges (left and right) WLAN antennas 721507-001 WWAN antennas...

  • Page 34: Cable Kit

    Cable Kit Item Description Spare part number Cable Kit 721510-001 Display/webcam cable USB/audio board connector cable Battery connector cable Card reader cable Power connector cable Function board connector cable Power button board cable Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Description Spare part number Hard drives 1-TB, 5400-rpm (Intel models only) 676521-001 750-GB, 5400-rpm 634250-001 500-GB, 7200-rpm 703267-001 500-GB, 5400-rpm 683802-001 500-GB, 5400-rpm, hybrid (8-GB SSD) (Intel models only) 732000-001 320-GB, 5400-rpm 645193-001 Hard Drive Hardware Kit (includes hard drive bracket and screws; not illustrated) 721519-001 Optical drives (include bezel, bracket, and screws) Blu-ray ROM DVD±RW SuperMulti DL Drive (Intel models only)

  • Page 36: Miscellaneous Parts

    90-W AC adapter for use in India 693713-001 65-W AC adapter for use only in HP 440 models with UMA graphics 693711-001 65-W AC adapter for use in India only in HP 440 models with UMA graphics 693710-001 Power cords: For use in the United Kingdom...
  • Page 37 4-GB memory module (PC3L-12800, 1600-MHz, DDR3L) 693374-001 8-GB memory module (PC3L-12800, 1600-MHz, DDR3L) 693710-001 65-W AC adapter for use in India only in HP 440 models with UMA graphics 693711-001 65-W AC adapter for use only in HP 440 models with UMA graphics 693712-001...
  • Page 38 Spare part CSR flag Description number 721516-001 35.6-cm (14.0-inch), display assembly, HD, anti-glare, for use in models with a webcam and with WWAN 721517-001 Fingerprint reader assembly (includes cable, bracket, holder, and screws) 721518-001 Function board 721519-001 Hard Drive Hardware Kit (includes bracket and screws) 721520-001 Keyboard for use in the United States 721520-281...
  • Page 39 722827-001 35.6-cm (14.0-inch), display assembly, HD, anti-glare, for use in AMD models with a webcam 723895-001 HP hs3110 HSPA+ Mobile Broadband Module 724939-001 35.6-cm (14.0-inch), display assembly, HD, anti-glare, for use in models with a webcam and without WWAN 731550-001 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter (Intel models only)

  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 41: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 42: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.

  • Page 43: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 44: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 45: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair...

  • Page 46: Battery

    Battery Description Spare part number 9-cell, 93 WHr, 2.8 Ah Li-ion battery 708458-001 6-cell, 47 WHr, 2.2 Ah Li-ion battery 708457-001 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 47: Service Door

    Service door Remove the service door to access the memory module slot, hard drive, and other components. Before removing the service door, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Using The Optional Security Screw

    Using the optional security screw Use the optional security screw to lock the service door to the bottom of the computer. When not in use the security screw can be stored inside the battery bay. To use the security screw: Remove the battery (see Battery on page 36).
  • Page 49 To remove a hard drive: Position the computer upside down on a flat surface. Remove the 4 Phillips PM2.5×3.0 screws that secure the hard drive to the chassis. Pull the hard drive tab (1) toward the side of the computer to disconnect the hard drive. Lift the hard drive (2) out of the hard drive bay.
  • Page 50 To remove the hard drive from the hard drive cover, remove the 4 Phillips PM3.0×4.0 screws (1) that secure the cover to the drive, and then lift the cover straight up and off the hard drive (2). Reverse this procedure to install a hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Optical Drive

    Optical drive NOTE: All optical drive spare part kits include an optical drive bezel, bracket, and screws. Description Spare part number Blu-ray ROM DVD±RW SuperMulti DL Drive (Intel models only) 721527-001 DVD±RW SuperMulti DL Drive 721529-001 DVD-ROM drive 721528-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 52 Remove the optical drive (3) from the computer. To remove the bracket from the optical drive, remove the Phillips PM2.0×3.0 screw (1) that secures the bracket to the drive, and then remove the bracket from the drive (2). Reverse this procedure to install an optical drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Memory Modules

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > click Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 54 Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The top socket houses the expansion memory module and the bottom socket houses the primary memory module.

  • Page 55: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Centrino Advanced-N 6235 670292-001 Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter...
  • Page 56 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 57: Wwan Module

    The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4112 LTE/HSPA+ Gobi 4G Module 704031-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: Shut down the computer.
  • Page 58 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 59: Keyboard

    Keyboard NOTE: For a detailed list of available keyboards, see Sequential part number listing on page Description Spare part number Keyboard 721520-xxx Before removing the keyboard, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Lift the top of the keyboard up at an angle (2). NOTE: Make sure not to prematurely pull the keyboard cable out of the system board connector. Rotate the keyboard until it rests on the palm rest (1), and then disconnect the keyboard cable by lifting the keyboard connector latch (2), and then disconnecting the keyboard cable from the system board (3).

  • Page 61: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 62: Rtc Battery - Models Without Wwan

    RTC battery – models without WWAN NOTE: RTC battery location varies on model with and without WWAN modules. WWAN models: you must remove the system board to replace the RTC battery. Non-WWAN models: you must remove only the service cover to replace the RTC battery. Description Spare part number RTC battery for use in models with AMD processors and models with Intel processors without WWAN...

  • Page 63: Top Cover

    Top cover NOTE: Top cover spare part kits include the touchpad assembly. Description Spare part number Top cover with a fingerprint reader (includes fingerprint reader assembly) 721540-001 Top cover without a fingerprint reader (includes fingerprint reader plastic insert, bracket, and screws 721541-001 Before removing the top cover, follow these steps: Shut down the computer.
  • Page 64 Remove 9 Torx T8M2.5×6.0 screws from the bottom of the computer. Remove the following screws: (1) 2 Phillips PM2.0×3.0 screws from the optical drive bay (2) 3 Phillips PM2.0×3.0 screws from the battery bay (3) 2 remaining Torx T8M2.5×6.0 screws from the bottom of the computer Position the computer upright and open it as far as possible.
  • Page 65 Remove the 7 Torx T8M2.5×6.0 screws from the top of the computer. Disconnect the following cables from the system board: ● (1): Power button board cable ● (2): Speaker cable ● (3): Function board cable ● (4): Card reader cable Pry the top cover off the computer to disengage it.
  • Page 66 Lift the top of the top cover (1), and the lift the top cover up slightly (2) to gain access to the connected audio/USB cable and connector underneath. CAUTION: To avoid damage to the cable and connector, make sure not to disconnect the cable when you lift the top cover from the computer.

  • Page 67: Speaker Assembly

    Speaker assembly Description Spare part number Speaker assembly 721537-001 NOTE: You must remove the left speaker to remove to function board cable. Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 68 Remove the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Fingerprint Reader Assembly

    Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable, bracket, holder, and screws) 721517-001 Before removing the fingerprint reader assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 70: Power Button Board

    Power button board Description Spare part number Power button board assembly 721531-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Lift the top side of the board up at an angle, and then lift board out from under the tab to remove it from the top cover (3). Reverse this procedure to install the power button board. When installing the power button board, insert the bottom of the board into the slot, and then rotate board down into place.

  • Page 72: Function Board

    Function board Description Spare part number Function board 721518-001 Before removing the function board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Card Reader Board

    Turn the board upside down, and then disconnect the cable (3) from the board (4). Remove the function board from the top cover. Reverse this procedure to install the function board. Card reader board Description Spare part number Card reader board 721535-001 Before removing the card reader board, follow these steps: Shut down the computer.
  • Page 74 NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed. Position the top cover upside-down. Disconnect the cable that routes to the touchpad buttons (1). Disconnect the cable that routes to the system board (2). Remove the two Phillips PM2.0×2.0 broadhead screws (3) that secure the card reader board to the computer.

  • Page 75: Usb/Audio Board

    USB/audio board Description Spare part number USB/audio board 721542-001 Before removing the USB/audio board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 76: System Board

    Reverse this procedure to install the USB/audio board. System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number Intel models: Models without Windows 8 with 1-GB of discrete graphics memory 721521-001 Models without Windows 8 with 2-GB of discrete graphics memory 721522-001 Models without Windows 8, with UMA graphics, without WWAN 721523-001...
  • Page 77 Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board: ●...
  • Page 78 Pull the system board up and toward the right to remove it from the computer (2). NOTE: The power cable connects to a connector on the bottom of the system board. When you remove the system board, the power cable will be removed from its routing path and remain connected to the system board.

  • Page 79: Power Cable

    Power cable The power cable is included in the Cable Kit, spare part number 721510-001. Before removing the power cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Before removing the battery cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

  • Page 81: Rtc Battery - Wwan Models

    RTC battery – WWAN models NOTE: RTC battery location varies on model with and without WWAN modules. WWAN models: you must remove the system board to replace the RTC battery. Non-WWAN models: you must remove only the service cover to replace the RTC battery. Description Spare part number RTC battery for use in models with Intel processors with WWAN...
  • Page 82 Lift the battery to disengage it from the tape that secures it to the system board (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 83: Fan/Heat Sink Assembly

    Fan/heat sink assembly All fan/heat sink assembly spare part kits include replacement thermal material. Description Spare part number Fan/heat sink assembly for use in Intel models with UMA graphics 721539-001 Fan/heat sink assembly for use in all models with discrete graphics 721538-001 Before removing the fan/heat sink assembly, follow these steps: Shut down the computer.
  • Page 84 Lift the fan/heat sink from the system board (8). NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
  • Page 85 Lift the fan/heat sink from the system board (6). NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.

  • Page 86: Processor

    Processor NOTE: All processor spare part kits include replacement thermal material. Description Spare part number Intel models: Intel Core i7 3632QM, 2.2-GHz processor with 6-MB L3 cache 701658-001 Intel Core i5 3380M, 2.9-GHz processor with 3-MB L3 cache 708762-001 Intel Core i5 3340M, 2.7-GHz processor with 3-MB L3 cache 708761-001 Intel Core i5 3230M, 2.6-GHz processor with 3-MB L3 cache 711903-001...
  • Page 87 System board (see System board on page Fan/heat sink assembly (see Fan/heat sink assembly on page Remove the processor: Position the system board upside-down. Use a flat-bladed screwdriver to turn the processor locking screw (1) one-half turn counterclockwise until you hear a click. Lift the processor (2) straight up and remove it.

  • Page 88: Display Assembly

    Display assembly All display assemblies include WLAN antenna transceivers and cables. For a list of individual display spare parts, see Display components on page Description Spare part number Intel models: Display assembly, 35.6-cm (14.0-inch), HD, anti-glare for use in models without a webcam and without 721515-001 WWAN Display assembly for use in models with a webcam and with WWAN...
  • Page 89 Pull the antennas through the hole that leads to the other side of the top cover (2). Place the computer upright and open as far as possible. Remove the WLAN antennas from the tabs and the routing path (1) on the top of the computer. For reassembly, note the location that the antennas route through to the bottom of the computer (2).
  • Page 90 Lift the display assembly straight up and remove it (2). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless performance.
  • Page 91 Flex the top (3) of the bezel, the inside edges of the left and right sides (4), and then the bottom (5) of the bezel until it disengages from the display enclosure. NOTE: Make sure the hinges are not bent (see hinge position in following image) when you remove the bezel.
  • Page 92 If it is necessary to replace the webcam or microphone module, disconnect the cable from the module (1), and then gently pull the module away from the double-sided tape on the display enclosure (2). The webcam module is available using spare part number 721543-001, and the microphone module is available using spare part number 721526-001.
  • Page 93 Remove the display hinges (2). If it is necessary to remove the display/webcam cable assembly, disconnect the display panel cable from the rear of the display panel by lifting the tape (1) that covers the connector, and disconnecting the cable from the panel (2). The display/webcam cable assembly is available in the Cable Kit, spare part number 721510-001.
  • Page 94 Lift the display/webcam cable assembly straight up and off the display panel. If it is necessary to remove the antennas from the display enclosure, remove the antennas from clips on each side of the enclosure (1), gently lift the WLAN transceivers (2) and the WWAN transceivers (3) (WWAN models only) to disengage them from the double-stick tape, and then lift the antennas from the display enclosure.

  • Page 95: Computer Setup (Bios), Multiboot, And System Diagnostics In Windows 8

    Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 96: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 97: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 98: Using Multiboot

    NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device.

  • Page 99: Dynamically Choosing A Boot Device Using The F9 Prompt

    Dynamically choosing a boot device using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps: Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu”...

  • Page 100: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. ● BIOS Management—You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process.

  • Page 101: Using Setup Utility

    Setup Utility (BIOS) and System Diagnostics in Windows 7 Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 102: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ●...

  • Page 103: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 104: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn+esc you are already in Windows) or by using Setup Utility.

  • Page 105: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.

  • Page 106: Computer Setup (Bios) And Advanced System Diagnostics In Suse Linux

    Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 107: Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Downloading A Bios Update

    Do not shut down the computer or initiate Suspend or Hibernation. Do not insert, remove, connect, or disconnect any device, cable, or cord. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
  • Page 109 ● Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

  • Page 110: Backup And Recovery In Windows 8

    For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 111: Performing A System Recovery

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Using f11 recovery tools...

  • Page 112: Using Windows 8 Operating System Media (Purchased Separately)

    To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately).

  • Page 113: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 114: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 115: Creating Recovery Media With Hp Recovery Disc Creator

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 116: Creating Recovery Media

    Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator using the installed optical drive (select models only) or an optional external optical drive and back up your system. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 117: Performing A System Recovery

    For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 41. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press f8 before the Windows operating system loads.

  • Page 118: Using F11 Recovery Tools

    "Press <F11> for recovery" message is displayed on the screen. Follow the on-screen instructions. Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html.
  • Page 119 After the repair is completed: Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. Install the Hardware Enabling Drivers first, and then install Recommended Applications. Performing a system recovery 109...

  • Page 120: Backup And Recovery In Suse Linux

    Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. You can also restore the computer to its factory condition from the HP dedicated recovery partition on the hard drive.
  • Page 121 Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.

  • Page 122: Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Length 23.9 cm 9.4 in Width 33.9 cm 13.4 in Height (front to rear) 2.2 to 2.9 cm 0.9 to 1.1 in Weight Equipped with optical drive, 1 DIMM, hard drive, WLAN module, 2.10 kg 4.63 lbs webcam, 6 cell battery...

  • Page 123: Cm (14.0-In), Hd+ Display Specifications

    35.6-cm (14.0-in), HD+ display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1600x900 (HD+) Active area 309.399x173.952 Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points 1.4 (typ), 1.6 (max) Lifetime (1/2 luminance) 12,000 hours...

  • Page 124: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 115 g 101 g 101 g Interface type SATA SATA SATA SATA Transfer rate 100 MB/sec...

  • Page 125: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD- R, DVD-RW, DVD+R, DVD+RW, DVD-RAM Center hole diameter...

  • Page 126: Blu-Ray Rom Dvd±Rw Supermulti Dl Drive

    Blu-ray ROM DVD±RW SuperMulti DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 127: Specification Information In Device Manager

    Disc thickness 1.2 mm (0.047 in) Track pitch 0.74 μm Access time Random < 100 ms < 125 ms Full Stroke < 175 ms < 225 ms Audio output level Line-out, 0.7 Vrms Cache buffer 512 KB Data transfer rate CD-R (24X) 3600 KB/s (150 KB/s at 1X CD rate) CD-RW (10X)

  • Page 128: Statement Of Volatility

    The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com.
  • Page 129 Remove and retain the storage drive or clear the contents of the drive. Hard Disk Drive (HDD) Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.

  • Page 130: Non-Volatile Memory Usage

    (keyboard, when the system BIOS is memory and is accessible) mouse, & updated. available on the HP battery website. Writing data management). to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial...
  • Page 131 Fingerprint 512kByte Stores By enrolling in HP Only a digitally signed reader Flash fingerprint ProtectTools Security application can make templates. Manager. the call to write to the flash.

  • Page 132: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to factory settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 133: Power Cord Set Requirements

    15 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 134 Country/region Accredited agency Applicable note number Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland Taiwan BSMI Thailand TISI The United Kingdom ASTA The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size.

  • Page 135: Recycling

    NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 136 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 137 Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Position the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 138 Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Position the display panel right-side up. Remove the backlight cables (1) from the clip (2) in the display panel. Position the display panel upside-down. WARNING! The backlight contains mercury.
  • Page 139 Remove the backlight frame from the display panel. Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 140 Remove the LCD panel. Recycle the LCD panel and backlight. 130 Chapter 16 Recycling...

  • Page 141: Index

    Index display panel AC adapter, spare part numbers 26, Cable Kit product description 2 contents 24 display rear cover AC adapter/battery light 14 spare part number 24 spare part number 23, 27 antennas cables, service considerations 31 display specifications 113 disconnecting 45, 47 caps lock light, identifying 9 drives...
  • Page 142 hard drive 13 PCID label 17 hard drive microphone mute 9 plastic parts 30 precautions 31 network 14 pointing device, product product description 2 num lock 9 description 4 removing 38 power 9 ports spare part numbers 21, 25, 26, RJ-45 (network) 14 external monitor 14 27, 38...
  • Page 143 serviceability 6 specifications Windows webcam 3 Blu-ray ROM DVD±RW Refresh 103 wireless 3 SuperMulti 116 reinstall 103 product name 1 computer 112 remove everything and reinstall display 113 option 103 DVD-ROM drive 116 reset 103 recovery 103, 110 DVD±RW SuperMulti DL Drive Windows 8 operating system DVD recovery partition 101 recycle...

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