Table Of Contents - Canon Colortrac imagePROGRAF MFP Z36 Service Support Manual

Canon
I. Introduction ......................................................................................................................................... 1
A. Overview ....................................................................................................................................... 1
B. Purpose ......................................................................................................................................... 1
C. Configuration ................................................................................................................................. 2
D. Box Contents ................................................................................................................................ 5
II. Features.............................................................................................................................................. 10
A. imagePROGRAF Printer ............................................................................................................. 10
B. Z36 Scanner Features ................................................................................................................ 10
1. Printer Mounting ................................................................................................................... 10
2. Z36 All-In-One Controller ..................................................................................................... 10
3. Copy ..................................................................................................................................... 10
4. Scan to PC ........................................................................................................................... 10
5. Scan to USB Memory ........................................................................................................... 10
III. Dealer Sales/Service Authorization and Educational Training ..................................................... 11
A. imagePROGRAF TZ-30000 Printer Training .............................................................................. 11
B. imagePROGRAF Z36 MFP Online Training ............................................................................... 11
C. imagePROGRAF TX-4100/TX3100 and imagePROGRAF TM-Series Printer Training ............ 12
D. Certification ................................................................................................................................. 12
E. Who Should Attend ..................................................................................................................... 12
F. Online Training Course ............................................................................................................... 12
G. Course Equipment ...................................................................................................................... 13
H. Service Materials ........................................................................................................................ 13
IV. Servicing Notes ................................................................................................................................. 14
A. Power and Plug Requirements ................................................................................................... 14
B. Dimensions & Weight (For Installation) ...................................................................................... 15
C. Installation Space Requirements ................................................................................................ 16
D. Estimated Installation Times ....................................................................................................... 19
E. Transfer and Reinstallation ......................................................................................................... 19
F. Colortrac Z36 Scanner Installation ............................................................................................. 19
V. Limited Warranty Support ................................................................................................................ 20
A. Canon imagePROGRAF Large Format Printer Limited Warranty .............................................. 20
B. Canon imagePROGRAF Printhead Limited Warranty ................................................................ 20
C. Colortrac Z36 Scanner ................................................................................................................ 20
D. Colortrac Z36 All-In-One Controller ............................................................................................ 20
VI. imagePROGRAF Installation and Extended Service eCarePAK .................................................. 21
A. eCarePAK Installations ............................................................................................................... 21
1. imagePROGRAF TZ-30000 ................................................................................................. 21
2. imagePROGRAF TX-4100/TX3100 ..................................................................................... 21
3. imagePROGRAF TM-305/TM-300 ....................................................................................... 21
B. eCarePAK Extended Service Plan ............................................................................................. 22
1. imagePROGRAF TZ-30000 ................................................................................................. 22
2. imagePROGRAF TX-4100/TX-3100 .................................................................................... 22
3. imagePROGRAF TM-305/TM-300 ....................................................................................... 23
VII. The imagePROGRAF Program Guide ............................................................................................. 24
A. Responsibilities ........................................................................................................................... 24
B. Specifying the Dealer / Authorized Servicers Support Model in the Authorized Servicer/Dealer
Customer Registration System ................................................................................................... 24
C. End User Warranty/Post Warranty Support ................................................................................ 24
D. Parts & Service Material Orders ................................................................................................. 24
E. Technical Support ....................................................................................................................... 24
imagePROGRAF MFP Z36 Service Support Guide
imagePROGRAF MFP Z36 Service Support Guide
Contents
June 2021
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