Mercedes-Benz B-Class Electric Drive 2014 Operator's Manual page 245

Vehicle remote opening
You can use vehicle remote unlocking if you
have unintentionally locked your vehicle and
a replacement key is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately remotely
unlocked within 4 days of the ignition being
turned off. After this time, the remote unlock-
ing may be delayed by 15 to 60 minutes. After
30 days, the vehicle can no longer be opened
remotely.
Contact the following telephone assistance
X
service:
Customer Service at 1-888-923-8367
You will be asked for your password.
Return to your vehicle at the time agreed
X
upon with the Mercedes-Benz Customer
Assistance Center.
To do this, you will need your identification
number and password.
i Vehicle remote unlocking is only possible
if the relevant mobile phone network is
accessible.
Vehicle remote closing
The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within 4 days of the ignition being
turned off. After this time, remote closing may
be delayed by 15 to 60 minutes. After 30 days
the vehicle can no longer be locked remotely.
Contact the following telephone assistance
X
service:
Customer Service at 1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the
Locked Remotely Locked Remotely message appears in the
multifunction display.
To do this, you will need your identification
number and password.
i The vehicle valet locking feature is only
available when the relevant mobile phone
network is accessible and a data connec-
tion is possible.
Stolen vehicle recovery service
If your vehicle has been stolen:
Notify the police.
X
The police will issue a numbered incident
report.
This number will be forwarded to the
X
Mercedes-Benz Customer Assistance Cen-
ter together with your PIN.
The Mercedes-Benz Customer Assistance
Center then tries to locate the system. The
Mercedes-Benz Customer Assistance Cen-
ter contacts you and the local law enforce-
ment agency if the vehicle is located.
However, only the law enforcement agency
is informed of the location of the vehicle.
i
If the anti-theft alarm system is activated
for longer than 30 seconds, the Mercedes-
Benz Customer Assistance Center is auto-
matically notified.
Vehicle remote malfunction diagnosis
With the remote fault diagnosis (Vehicle
Health Check), the Customer Assistance Cen-
ter can provide improved support for prob-
lems with your vehicle. During an existing call,
vehicle data is transferred to the Customer
Assistance Center. The customer service rep-
resentative can use the received data to
decide what kind of assistance is required.
You are then, for example, guided to the near-
est authorized Mercedes-Benz Center or a
recovery vehicle is called.
Vehicle data transfer during an MB Info call or
Roadside Assistance call is initiated by the
Customer Assistance Center. You will see the
Doors Doors
Roadside Assistance Connected Roadside Assistance Connected
sage in the COMAND display. If the vehicle
Features
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Z