Troubleshooting - Sony SAT-W60 Installation Manual

01USBook.BOOK Page 27 Wednesday, July 5, 2000 12:24 PM

Troubleshooting

Symptom
TV POWER button
doesn't turn on TV.
No picture, no sound.
No sound.
Can't change TV
channels while using
WebTV service.
The WebTV service
screens disappear
after pressing the
–
CHANNEL +/
buttons.
VCR Controller
doesn't seem to be
working correctly.
Possible Cause and remedies
The remote control has not been properly programmed.
See "Setting up the Remote Control" on page 21.
The batteries in the remote control or optional wireless
keyboard could be weak. Check the batteries and
replace them if necessary.
Make sure the AC Power Cord is connected.
Check that the TV/VIDEO switch is set correctly.
Make sure the Digital Satellite Receiver/Recorder is
properly connected. If you connected using a S-Video or
A/V cables, make sure they are properly connected.
If your TV must be set to a certain channel to view other
devices to which it is connected, make sure this channel
is selected.
Check that the correct video input is selected by
pressing the TV/VIDEO button.
If you connected the Digital Satellite Receiver/Recorder
using the S-Video or A/V cables, make sure the cables
are properly connected.
If your TV is not connected using the S-Video or A/V
cables, set the CH3-CH4 switch on the back of the
Digital Satellite Receiver/Recorder to the opposite
channel to which it is currently set.
If you connected the Digital Satellite Receiver/Recorder
using A/V cables, make sure the cables are properly
connected.
Make sure you select the TV FUNCTION button.
Press the TV/VIDEO button on the remote control until
the WebTV screen appears.
Check that the IR Blaster is positioned directly in front
of the infrared sensor area of your cable box and/or
VCR.
Follow the on-line instructions in the "Settings" link,
accessible from the TV Home page of the WebTV
service.
Other Information
27