1. Manuals
  2. Brands
  3. Sony Manuals
  4. Handhelds
  5. CLIE PEG-NX73V
  6. Frequently asked questions manual

Sony CLIE PEG-NX73V Frequently Asked Questions Manual

Personal entertainment organizer
Hide thumbs Also See for CLIE PEG-NX73V:
Table of Contents

Advertisement

Quick Links

See also: Handbook
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-NX80V
PEG-NX73V
© 2003 Sony Corporation
Frequently Asked Questions
Troubleshooting
• My CLIÉ handheld does not
work properly
• Error messages
• I cannot enter text properly
• I forgot my password
• I cannot perform the HotSync
operation
• I cannot beam data
• I cannot exchange data using
the Bluetooth™ function
• I cannot make a backup
• I cannot connect to the Internet
• The contents of websites cannot
be displayed
(NetFront v3.0 for CLIE)
• I cannot use e-mail (CLIE Mail)
• Problems with Image Upload
Utility
• Problems with image files/
movies
• I cannot play music
(Audio Player)
• Problems with Sound Utility/
Sound Converter 2
• I cannot use "Memory Stick"
media or CF memory card
• I cannot transfer data
• Problems with CLIE Launcher
• How to operate basic
applications (PIM)
Customer Support and
Customer Registration
4-675-251-11 (1)
®

Advertisement

Table of Contents
loading

Related Manuals for Sony CLIE PEG-NX73V

Summary of Contents for Sony CLIE PEG-NX73V

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-NX80V PEG-NX73V © 2003 Sony Corporation 4-675-251-11 (1) Frequently Asked Questions Troubleshooting • My CLIÉ handheld does not work properly • Error messages • I cannot enter text properly • I forgot my password •...

  • Page 2: Frequently Asked Questions

    Frequently Asked Questions Tips • You may be able to solve the following problems by restarting your CLIÉ handheld. For details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ handheld” in the “Read This First (Operating Instructions).” •...
  • Page 3 If not, click Start, select Programs (for Windows XP, select All Programs), Sony Handheld, and click HotSync Manager to start the HotSync Manager. • Is Local USB from the shortcut menu selected? (You can display this by clicking the HotSync •...
  • Page 4 Playing music: SonicStage does not recognize the CLIÉ handheld even when it is placed in the cradle • Set to the music transfer mode. For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer. • Disconnect your CLIÉ handheld from the cradle, and place it in the cradle again.

  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms My CLIÉ handheld does not work properly I cannot turn on my CLIÉ handheld The screen is not displayed even though the POWER LED is My CLIÉ handheld does not respond My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 6 Contents of Troubleshooting (Continued) Symptoms I need help using the hardware keyboard Numbers or symbols are entered when pressing the alphabet keys on the hardware keyboard My CLIÉ handheld does not recognize handwritten characters (when using Graffiti My CLIÉ handheld does not recognize handwritten characters (when using Decuma Input system) I forgot my password I forgot my password and my CLIÉ...
  • Page 7 Symptoms I cannot beam data Verify the following first An error message is displayed indicating insufficient memory when I receive data via beaming I cannot exchange data using the Bluetooth™ function (for Bluetooth™ built-in models only) I cannot make a backup I cannot make a backup of some data on my computer with the ®...
  • Page 8 ® the HotSync operation I received an e-mail message from Sony Style Imaging when I sent an e-mail transferred from my CLIÉ handheld to my computer via the HotSync “The attached file is in rich text format which is not supported.
  • Page 9 Symptoms The sound is too low The sound is not clear I cannot play music while other applications are running The sound becomes distorted The sound only comes from one side The names of music files on the “Memory Stick” media are not displayed when I start Audio Player I cannot play the music once I have reached the playback limit Page 42 MP3 files cannot be read or played...
  • Page 10 Contents of Troubleshooting (Continued) Symptoms I cannot operate my CLIÉ handheld for a while after “Memory Stick” media is inserted into the slot Problems with Sound Utility/Sound Converter 2 I cannot transfer audio data to my CLIÉ handheld I cannot use “Memory Stick” media or CF memory card I cannot copy/move data between “Memory Stick”...
  • Page 11 Symptoms How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap the Today button on the Go To Date screen of Date Book I cannot find the data I created when I want to open it in an application I cannot re-order memos in a list An event created in Date Book cannot be listed in the week...
  • Page 12 Information for CLIÉ handheld and Applications. Note Thousands of third party add-on applications are available for the Palm OS platform. Sony does not support third party applications. If you have a problem with a third party application, contact the developer or publisher of that application.
  • Page 13 Avoiding problems ..........Making a backup of the data on your CLIÉ...

  • Page 14: My Clié Handheld Does Not Work Properly

    Troubleshooting ..........My CLIÉ...

  • Page 15: My Clié Handheld Keeps Turning Itself Off

    My CLIÉ handheld does not respond B The CLIÉ handheld is placed near the IR port of your computer. Move your CLIÉ handheld away from the IR port of your computer except when performing the IR HotSync may occur. You can also disable the IR feature by setting Beam Receive to Off from General in the Preferences screen.

  • Page 16: The Backlight Does Not Turn On When I Adjust The Brightness

    My CLIÉ handheld does not produce any sounds B Adjust the volume settings in the Adjust Volume screen displayed by tapping the icon in the status bar. If the Muting mode is selected in the Adjust Volume screen, all sounds, including Audio, are muted.

  • Page 17: Applications Do Not Operate Properly After A Soft Reset Is

    Applications do not operate properly after a soft reset is performed B If you encounter application problems (such as improper operations, unusual display, or freezing during a soft reset) after you performed a reset, the reset may not be completed properly. In this case, perform a soft reset once again.

  • Page 18: An Error Message Indicating Insufficient Memory Is Displayed

    An error message indicating insufficient memory is displayed B If there is insufficient memory space in your CLIÉ handheld, “Memory Stick”, or CF memory card, applications may not start properly. Delete any unnecessary data (after backing up any of that data you might need in the future) and try starting the application again.

  • Page 19: An Error Message Saying There Is Insufficient Memory Appears

    ® The HotSync operation does not start and a message is displayed on the screen B If you set the IR port to search automatically for the target IR devices on your computer, follow the procedure below to reset the IR port setting. 1 Click Start, select Settings (except for Windows XP), and click Control Panel.

  • Page 20: I Cannot Enter Text Properly

    ..........I cannot enter text properly My CLIÉ...

  • Page 21: I Forgot My Password And My Clié Handheld Is Locked

    My CLIÉ handheld does not recognize handwritten characters (when using Graffiti B Make sure you enter the Graffiti B Make sure you enter the Graffiti ® Graffiti writing area and numbers in the right side. B Check that Graffiti is not shifted into extended or punctuation modes. For details, refer to “Entering text on your CLIÉ™...

  • Page 22: I Forgot My Password And My Clié Handheld Is Not Locked

    I forgot my password and my CLIÉ handheld is not locked B You can use the Security function to delete the password, but all private records will be deleted. To back up all the data including private records, perform the HotSync restore your private records saved on your computer by following the procedure below.
  • Page 23 If not, click Start, select Programs (for Windows XP, select All Programs), Sony Handheld, and click HotSync Manager to start the HotSync Manager. B Is Local USB in the shortcut menu selected? (You can display this by clicking the HotSync If not, select Local USB.

  • Page 24: Data Cannot Be Synchronized With Some Applications When The

    For particular problems regarding HotSync to the following. I cannot start the HotSync HotSync button on the cradle B Ensure Local and Cradle/Cable are selected in the HotSync screen. B Perform a soft reset by pressing the RESET button. For details, refer to “Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ...
  • Page 25 Data cannot be synchronized with some applications ® when the HotSync operation is performed B The application is not set to synchronize files. Click the HotSync icon in the task tray at the bottom right of your computer screen and select Custom from the shortcut menu. Check that all the applications are set to synchronize files.

  • Page 26: The Palm™ Desktop For Clié Software Does Not Start Or

    The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu B Is the Palm™ Desktop for CLIÉ software properly installed on your computer? The hardware or the software of your computer may not be compatible with the Palm™...
  • Page 27 I cannot perform the HotSync B If a prefix is required, select the Dial prefix check box in the Phone Setup screen and enter the correct phone number. B Check whether you can hear any noise coming from your service line. In some cases, a line may be interrupted by noise interference.
  • Page 28 I cannot perform the IR HotSync B Check that the IR port of your computer is enabled. ® B The IR HotSync operation is not available if your computer does not have an IR port. B Check that the HotSync right of your computer screen and the HotSync Manager is running.
  • Page 29 If you still cannot perform the HotSync If you cannot solve your HotSync troubleshooting tips above, follow the procedure below. Check if any “Unknown device” is listed in the Device Manager on your computer. Right-click My Computer and select Properties from the menu.
  • Page 30 Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. Test the USB port with another device, such as a USB mouse. If that device does not work, check the BIOS setting of your computer.

  • Page 31: Verify The Following First

    ..........I cannot beam data Verify the following first B Tap General in the Preferences screen and check that Beam Receive...

  • Page 32: I Cannot Exchange Data Using The Bluetooth™ Function

    ..........I cannot exchange data using the Bluetooth™...

  • Page 33: I Cannot Connect To The Internet

    ..........I cannot connect to the Internet I cannot connect to the Internet B Try connecting to the Internet again after a while.

  • Page 34: The Contents Of Websites Cannot Be Displayed

    The contents of websites cannot be displayed (NetFront v3.0 for CLIE) Images are not displayed B Start NetFront v3.0 for CLIE and tap the Menu Settings in the Options menu and check the settings for image display. • Images, Animations: Set the check box to on. B The files may not be compatible with NetFront v3.0 for CLIE.

  • Page 35: I Cannot Access A Certain Website

    I cannot access a certain website B Check that you enter the correct URL. Make sure you correctly differentiate “-” (hyphen) from “ _ ” (underscore), and “0” (number) from “O” (alphabet). B To enter “˜” (tilde) in the URL: •...

  • Page 36: I Cannot Use E-Mail (Clie Mail)

    ..........I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send or receive e-mail messages...

  • Page 37: I Cannot Synchronize The Data Between Clie Mail And

    I cannot synchronize the data between CLIE Mail and e-mail software, such as Outlook Express, on my computer ® B If both Microsoft Outlook Express and Microsoft on a computer, and you cannot synchronize the data between Outlook Express and CLIE Mail, then reset MAPI of your computer by the following steps.

  • Page 38: Problems With Image Upload Utility (For Customers In Europe Only)

    ® HotSync operation. A reception error may occur with “Sony Style Imaging”, depending on the settings of e-mail software such as Microsoft Outlook. Refer to the solutions describe below and check the settings of the e-mail software on your computer.

  • Page 39: I Received An E-Mail Message From Sony Style Imaging When

    I received an e-mail message from Sony Style Imaging when I sent the e-mail transferred from my CLIÉ handheld to my computer via the HotSync said, “The encoding of the attached file is not supported. Please set the e-mail application encoding of your computer to Base64.”...

  • Page 40: Problems With Image Files/Movies

    ..........Problems with image files/movies A vertical band appears on the LCD display B When you shoot a subject such as a light or a candle flame, a vertical band...

  • Page 41: I Cannot Play Music (Audio Player)

    ..........I cannot play music (Audio Player) Playing music There is no sound...

  • Page 42: The Sound Becomes Distorted

    The sound becomes distorted B The bit rate at the time of recording is low. Record music at a higher bit rate that is within the specification range. For details, refer to “Audio Player” in the “CLIÉ Application Manual” installed on your computer. The sound only comes from one side B Make sure you insert the headphone plug properly into the headphone jack.

  • Page 43: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are copied in the Palm/Programs/MSAUDIO folder on the “Memory Stick” media. B Check that the file format is supported by your CLIÉ handheld. For details on file formats supported by your CLIÉ handheld, refer to “Audio Player”...

  • Page 44: Connecting To The Computer

    Connecting to the computer SonicStage does not recognize my CLIÉ handheld even when it is placed in the cradle B Check that the cradle is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.

  • Page 45: After I Connect To The Computer, The Drive Is Recognized But

    After I connect to the computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting “Memory Stick” media. Operation becomes unstable when connected to my computer B If you connect the cradle to your computer via a USB hub or extension USB cable, you may not be able operate your CLIÉ...

  • Page 46: Memory Stick" Media Used With Other Devices Cannot Be

    “Memory Stick” media used with other devices cannot be used with my CLIÉ handheld B Copy the necessary data on “Memory Stick” media onto your computer. Then insert the “Memory Stick” into your CLIÉ handheld, and reformat it. For details, refer to “Using storage media such as “Memory Stick™” media: Using storage media such as “Memory Stick™”...
  • Page 47 I cannot transfer audio data to my CLIÉ handheld B If you encode audio data with Sound Converter supplied with a CLIÉ handheld based on Palm OS handheld, follow the procedure below. This will delete the data and re-encode and transfer audio data using Sound Converter 2, supplied with your CLIÉ...

  • Page 48: I Cannot Use "Memory Stick" Media Or Cf Memory Card

    ..........I cannot use “Memory Stick”...

  • Page 49: My Clié Handheld Cannot Read Data On "Memory Stick

    My CLIÉ handheld cannot read data on “Memory Stick” media or CF memory card B When you use the installation tool in the Palm™ Desktop for CLIÉ software to save data on “Memory Stick” media or CF memory card, the data will be stored in the /Palm/Launcher folder.

  • Page 50: I Cannot Transfer Data

    ..........I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ...

  • Page 51: I Cannot Start Clie Launcher

    I cannot start CLIE Launcher ® B When the Palm OS standard screen is displayed, select Go To CLIE Launcher View from the Options menu. For details, refer to “CLIÉ™ handheld basic operations: Using the Palm OS standard screen” in the “Handbook.” B If there is insufficient memory space, CLIE Launcher cannot be started.
  • Page 52 ..........How to operate basic applications (PIM) My CLIÉ...
  • Page 53 An event created in Date Book cannot be listed in the week view B In the Week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, select the Day view to view overlapping events.
  • Page 54 Customer Support and Customer Registration For customer support information Refer to “Support Information for CLIÉ handheld and Applications.” For online customer registration (only for customers in the U.S.A. and Canada) Refer to “Support Information for CLIÉ handheld and Applications.”...
  • Page 56 For the latest information on support and accessories, check our official Sony CLIÉ website For customers in the U.S.A. and Canada http : //www.sony.com/clie/ For customers in Australia, Hong Kong, Malaysia, Mexico, New Zealand, Singapore, Taiwan and Thailand http : //vaio-online.sony.com/clie/...

This manual is also suitable for:

Clie peg-nx80v

Table of Contents