Sony CLIE PEG-NZ90 Frequently Asked Questions Manual
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Sony CLIE PEG-NZ90 Frequently Asked Questions Manual

Personal entertainment organizer
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Download this manual See also: Handbook
Trouble-
shooting
Q&A
Personal Entertainment Organizer
PEG-NZ90
© 2003 Sony Corporation
My CLIÉ handheld is not
working properly
About CLIE Launcher
I cannot perform a HotSync
operation
Error messages
I cannot enter data properly
How to operate basic applications
(PIM)
I cannot beam data
I cannot exchange data using the
Bluetooth™ function
I forgot my password
I cannot use a "Memory Stick"
media
I cannot make a backup
I cannot transfer data
Peripheral devices are not
recognized
I cannot play music
(Audio Player)
About Sound Utility/Sound
Converter 2
About movies
I cannot connect to the
Internet
I cannot use e-mail (CLIE Mail)
4-670-646-11 (1)
®

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Summary of Contents for Sony CLIE PEG-NZ90

  • Page 1 Trouble- shooting Q&A Personal Entertainment Organizer PEG-NZ90 © 2003 Sony Corporation 4-670-646-11 (1) My CLIÉ handheld is not working properly About CLIE Launcher I cannot perform a HotSync operation Error messages I cannot enter data properly How to operate basic applications...

  • Page 2: Frequently Asked Questions

    • Many of the problems mentioned here can be solved by resetting your CLIÉ™ handheld. For details on how to reset, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...
  • Page 3 If not, select the Start menu, Programs (All Programs in Windows XP), Sony handheld, and HotSync Manager to start the HotSync Manager. • Is the Local USB check box in the menu (displayed by clicking the...
  • Page 4 If the problem still persists, restart the computer. Why can’t I connect to the Internet? • Follow the steps mentioned in “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in the “Handbook” and check that the settings of Network Preferences are proper.

  • Page 5: Table Of Contents

    Contents of Troubleshooting Symptoms My CLIÉ handheld is not working properly I cannot turn on my CLIÉ handheld I cannot see anything on the screen although the LED is on My CLIÉ handheld is not responding My CLIÉ handheld keeps turning itself off My CLIÉ...
  • Page 6 Contents of Troubleshooting (continued) Symptoms I cannot back up certain types of data with a HotSync operation The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu The HotSync Manager does not start (the HotSync is not displayed in the bottom right-hand corner of your computer screen) Mail software on computer starts automatically when starting...
  • Page 7 Symptoms How to operate basic applications (PIM) My CLIÉ handheld does not display the correct date when I tap the Today button I cannot find the data I created when opening it in the application I cannot re-order memos in a list An event created in the “Date Book”...
  • Page 8 Contents of Troubleshooting (continued) Symptoms I cannot make a backup I cannot make a backup of certain data on my computer with ® a HotSync operation I cannot transfer data I cannot transfer image files or movie files from my computer to my CLIÉ...
  • Page 9 Symptoms The connection suddenly gets cut The number of songs that can be checked out is not enough (the time to record is not enough) After I connect to the computer, the drive is recognized but the contents cannot be found Operation during connection becomes unstable The error message “Unsafe Removal of Device”...
  • Page 10 Symptoms The contents of websites cannot be displayed (NetFront) Images are not displayed All or some website contents are not displayed Internet connection takes too much time to download the contents of websites I cannot access a certain website I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send mails I cannot receive mails...
  • Page 11 If you cannot solve a problem even with the solutions provided in this book, please follow the procedure below. Sony recommends that you make a note of displayed messages or alerts for future reference. Step 1 Refer to the operating instructions or manuals of each application •...
  • Page 12 Memory Stick Backup application. This is the most convenient way to make a backup. “Memory Stick” media (optional) is required. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in the “Handbook.”...

  • Page 13: My Clié Handheld Is Not Working Properly

    The screen is not displayed when the HOLD switch is on. B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 14: My Clié Handheld Keeps Turning Itself Off

    You can also adjust the volume settings by tapping the Adjust Volume icon in the status bar. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Locating the components of the initial screen: Status Bar” in the “Read This First (Operating Instructions).”...

  • Page 15: The Backlight Does Not Turn On When I Adjust The Brightness

    If you cannot solve your problem by performing a soft reset, try a hard reset. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 16: About Clie Launcher

    I cannot start CLIE Launcher B When the application screen of the Palm OS Go To CLIE Launcher View from the Options menu. For details, refer to “Sony CLIÉ™ handheld basic operations: Using the Palm ® standard screen” in the “Handbook.”...

  • Page 17: Do The Clie Launcher Groups And The Categories Of Palm

    Do the CLIE Launcher groups and the categories of Palm ® standard screen differ? B Yes, they do. The CLIE Launcher groups are classified into groups such as Picture, Movie, etc., depending on what can be performed on your CLIÉ handheld.
  • Page 18 If you cannot perform the HotSync above instructions, perform a soft reset by pressing the reset button of your CLIÉ handheld. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).” ®...

  • Page 19: I Cannot Start A Hotsync

    B If you cannot stop a HotSync a soft reset on your CLIÉ handheld. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).” It takes a long time to complete a HotSync B Depending on an application you are using, it may require time to complete ®...

  • Page 20: I Cannot Back Up Certain Types Of Data With A Hotsync

    When you want to make a complete backup, use the Memory Stick Backup application. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in the “Handbook.”...

  • Page 21: The Palm™ Desktop For Clié Software Does Not Start Or

    The Palm™ Desktop for CLIÉ software does not start or cannot be selected from the menu B Is the Palm™ Desktop for CLIÉ software properly installed on your computer? The hardware or the software of your computer may not be compatible with the Palm™...
  • Page 22 I cannot perform a HotSync B If a prefix is required, select the Dial prefix check box in the Phone Setup screen and enter the correct phone number. B Check whether you can hear any noise coming from your service line. A line may be interrupted due to noises in some cases.

  • Page 23: I Cannot Perform An Ir Hotsync ® Operation

    I cannot perform an IR HotSync B Check that the IR port of your computer is enabled. ® B An IR HotSync operation is not available if your computer does not have an IR port. B Check that the HotSync right-hand corner of your computer screen and the HotSync Manager is running.

  • Page 24: If You Still Cannot Perform A Hotsync ® Operation

    If you still cannot perform a HotSync If you cannot solve your HotSync operation problem by following the troubleshooting items, follow the procedure below. Check if any “Unknown device” is listed in the Device Manager on your computer. Right-click My Computer and select Properties from the menu.
  • Page 25 Check that the USB port of your computer is enabled If you are using a Windows 95 pre-installed computer or other older type of computer equipped with a USB port, the USB port may be disabled by default. If you cannot use a different device, such as a USB mouse, check the BIOS setting of your computer.

  • Page 26: Error Messages

    ..........Error messages An error message is displayed repeatedly B Follow the instructions of the message.

  • Page 27: The Hotsync ® Operation Does Not Start And A Message Is

    B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 28: I Cannot Enter Data Properly

    My CLIÉ handheld does not recognize handwritten characters B For your CLIÉ handheld to recognize handwritten characters entered with the stylus, you must use Graffiti For details, refer to “Entering data on your Sony CLIÉ™ handheld: Using ® Graffiti writing to enter data” in the “Handbook.”...

  • Page 29: How To Operate Basic Applications (Pim)

    Check that the settings (time, time zone, daylight saving time) in the Date & Time Preferences screen are correct. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Setting the Date & Time preferences” in the “Handbook.” I cannot find the data I created when opening it in the...

  • Page 30: An Event Created In The "Date Book" Application Cannot Be

    An event created in the “Date Book” application cannot be listed in the week view B In the Week view, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, select the Day view to view overlapping events.

  • Page 31: The Error Message Is Displayed For Insufficient Memory When

    B Perform a soft reset by pressing the reset button. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 32: I Forgot My Password

    CLIÉ handheld will be restored to its initial state and data or installed applications will be deleted. For details, refer to “Basic operations of your Sony CLIÉ™ handheld: Restarting your Sony CLIÉ handheld” in the “Read This First (Operating Instructions).”...

  • Page 33: I Cannot Use A "Memory Stick" Media

    ..........I cannot use a “Memory Stick”...

  • Page 34: My Clié Handheld Cannot Read Data On A "Memory Stick

    My CLIÉ handheld cannot read data on a “Memory Stick” media B When you use the installation tool in the Palm™ Desktop for CLIÉ software to save data on a “Memory Stick” media, the data will be stored in the folder “/PALM/Launcher.” However, you cannot locate the folder with some applications on your CLIÉ...

  • Page 35: I Cannot Make A Backup

    If you want to make a complete backup, use the Memory Stick Backup application. For details, refer to “Backing up your Sony CLIÉ™ handheld data: Backing up data to a “Memory Stick” media using the Memory Stick Backup application” in the “Handbook.”...

  • Page 36: Peripheral Devices Are Not Recognized

    ..........

  • Page 37: I Cannot Play Music While Other Applications Are Running

    I cannot play music while other applications are running B Make sure that Enable background play is checked on the Preferences screen of Audio Player. B You cannot play music while any of the following applications are running: • Movie Player •...

  • Page 38: Mp3 Files Cannot Be Read Or Played

    MP3 files cannot be read or played B Check that the MP3 files are copied in the folder “PALM/Programs/ MSAUDIO” on the “Memory Stick” media. B Check that the file format is supported by your CLIÉ handheld. For details on file formats supported by your CLIÉ handheld, refer to “Audio Player”...

  • Page 39: Connecting To The Computer

    Connecting to the computer SonicStage 1.5 does not recognize my CLIÉ handheld even when it is placed in the cradle B Check that the cradle is properly connected to your computer. B To check in/out audio files, a “MagicGate Memory Stick” media is required.

  • Page 40: After I Connect To The Computer, The Drive Is Recognized But

    After I connect to the computer, the drive is recognized but the contents cannot be found B Reconnect your CLIÉ handheld to your computer after inserting a “Memory Stick” media. Operation during connection becomes unstable B If you connect the cradle to your computer via a USB hub or extension USB cable, you may not be able operate your CLIÉ...

  • Page 41: Other Problems

    A “Memory Stick” media cannot be inserted B Insert the “Memory Stick” media in the correct direction. For details, refer to “Basic operations of your Sony CLIÉ Functions of parts: “Memory Stick” Slot” in the “Read This First (Operating Instructions).”...

  • Page 42: About Sound Utility/Sound Converter 2

    ..........About Sound Utility/Sound Converter 2 I cannot transfer audio data to my CLIÉ...

  • Page 43: About Movies

    ..........About movies I cannot use some features with MPEG Movie format files B The following features cannot be used with MPEG Movie format files.

  • Page 44: I Cannot Connect To The Internet

    B Check that the settings of Network in the Preferences screen are proper. For details, refer to “Customizing your Sony CLIÉ™ handheld (Preferences): Changing the Network preferences” in the “Handbook.” I cannot connect to the Internet after restoring data using the “Memory Stick Backup”...

  • Page 45: The Contents Of Websites Cannot Be Displayed (Netfront)

    The contents of websites cannot be displayed (NetFront) Images are not displayed B Start the “NetFront” application and tap the menu icon. Tap NetFront Settings in the Options menu and check the settings for image display. • Images, Animations: Set the checkbox to on. B The files may not be compatible with the “NetFront”...

  • Page 46: I Cannot Access A Certain Website

    I cannot access a certain website B Check that you enter the correct URL. Make sure you differentiate “-” (hyphen) from “ _ ” (underscore), or “0” (number) from “O” (alphabet) correctly. B To enter “˜” (tilde) in the URL: display the numeric keyboard and tap “~”.

  • Page 47: I Cannot Use E-Mail (Clie Mail)

    ..........I cannot use e-mail (CLIE Mail) I cannot send or receive e-mail messages I cannot send mails...

  • Page 48: The Message "Account Is Invalid" Or "Incorrect Password" Is

    The message “Account is invalid” or “Incorrect password” is displayed B Check that you use the correct user name and password. For details, refer to “CLIE Mail” in the “CLIÉ Application Manual” installed on your computer. I cannot synchronize data between “CLIE Mail” and e-mail software, such as “Outlook Express,”...

  • Page 49: Other Problems

    Other problems I receive mails from Mailer Daemon B Your mail has not been sent. Check the e-mail address you are mailing to. You may also receive mails from Mailer Daemon if the mail server of the receiver is not working or if the receiver has changed his/her e-mail address.

  • Page 50: Getting Help

    For CLIÉ handheld and applications other than the above mentioned: Sony offers several support options for your CLIÉ handheld. If you have questions or trouble, please refer to one of the following for a solution: ■ Read This First (supplied), Handbook (supplied), and Troubleshooting Q&A (this guide) describe how to use your CLIÉ...
  • Page 51 ■ The Sony Customer Information Service Center offers information about your CLIÉ handheld and other Sony products that work with your computer. To contact the Sony Customer Information Service Center, call 1-877-760-SONY (7669). ■ Sony Product Registration website (for customers in the U.S.A and Canada) U.S.A: http://www.sony.com/clie/register/...
  • Page 52 For the latest information on support and accessories, check our official Sony CLIÉ website http //www.sony.com/clie/...

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