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Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies
indicated in the chart do not solve the problem, consult your dealer for instructions.
Power
No power.
The unit is automatically
switched to the standby mode.
Unresponsive or inoperable function
No response when buttons are
pressed.
No operations can be performed
with the remote control.
Cannot play DVDs.
No picture or sound.
You have forgotten your ratings
password.
Reset all the settings to factory
preset.
Specific operation undesirable or unexpected
It takes time before play starts.
[MP3] [DivX]
Folders deeper than the eighth
layer on a data disc are not
displayed correctly.
[WMA] [MP3] [JPEG] [MPEG4] [DivX]
A menu screen appears during
skip or search. [VCD]
Playback control menu does not
appear. [VCD] with playback control
The program and random play
functions do not work. [DVD-V]
Programmed items are not
played. [DVD-V]
Scenes are skipped
intermittently. [DVD-V] ]DVD-VR]
Subtitle
Subtitle position is wrong.
No subtitles.
Marker
Cannot add markers.
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RQTV0141
≥Insert the AC power supply cord securely.
≥The unit was switched to standby by the sleep timer or auto-off function.
≥This unit cannot play discs other than the ones listed in these operating
instructions.
≥Some operations may be prohibited by the disc.
≥The unit may not be operating properly due to lightning, static electricity or
some other external factor. Turn the unit off and then back to on. Alternatively,
turn the unit off, disconnect the AC power supply cord, and then reconnect it.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥[DivX] If playing DivX VOD content, refer to the website where you purchased
it. (E.g.: www.divx.com/vod)
≥Check that the batteries are installed correctly.
≥The batteries are depleted: replace them with new ones.
≥Aim the remote control at the remote control sensor and operate.
≥The remote control and main unit are in different modes.
Change the remote control mode to match the main unit mode.
≥"CD MODE" is on. Press and hold [jCD MODE] to turn "CD MODE" off.
≥Check the video or audio connection.
≥Check the power or input setting of the connected equipment.
≥Check that the discs has something recorded on it.
≥While stopped and "DVD/CD" is the source, press and hold [∫, STOP] on the
main unit and [S10] on the remote control until "Initialised" disappears from
the television. Turn the unit off and on again.
All settings will return to the default values.
≥Play may take time to begin when an MP3 track has still picture data. Even
after the track starts, the correct play time will not be displayed. This is normal.
≥This is normal on DivX video.
≥Folders deeper than the eighth layer are displayed as the eighth layer.
≥This is normal for Video CDs.
≥Press [∫] twice and then press [1, DVD/CD].
≥These functions do not work with some DVD-Videos.
≥Some items cannot be played even if you have programmed them.
≥If you change the volume or sound field/quality setting during "Advanced Disc
Review", the function continues without the on-screen display.
Press [1, DVD/CD] to cancel the function.
≥Adjust the position. ("Subtitle Position" in "Display Menu".)
≥Display the subtitles. ("Subtitle" in Main Menu.)
≥Subtitle may not be displayed depending on the disc.
≥You cannot add markers with DVD-RAM or DVD-R/-RW (DVD-VR) discs.
≥If the disc's elapsed play time does not appear on the unit's display, you
cannot add markers.
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