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Warranty
The Baxi Warranty provides unrivalled levels of customer
support and peace of mind in the unlikely event that a
problem arises from a manufacturing defect. It is supported
by a large nationwide team of company-employed field-
based engineers and our own call centre, which is open
363 days a year.
The Baxi Warranty covers Baxi cylinders against corrosion
for 25 years from date of original purchase.
The cold water inlet valve (and expansion vessel, where
supplied) is covered by a five year warranty from the date
of purchase of the Baxi product, that includes both parts
and labour. All other components, including any other
valves, fittings and controls supplied with the Baxi Assure
are covered by a two year warranty from the date of
purchase of the Baxi product, that includes both parts and
labour.
Incoloy immersion heaters ( where fitted ) are covered by a
two year warranty.
Outside of the UK
These warranties are valid for installations within the United
Kingdom.
For installation in the Republic of Ireland please contact
Baxi Potterton Myson (Ireland) Limited on
00353 (0) 1 4590870
This warranty is valid provided that:
• The Baxi product has been installed by a competent
installer in accordance with the instructions contained in the
installation instructions and in compliance with all relevant
laws, guidance, codes of practice and regulations in force
at the time of installation.
• The Baxi product has not been modified or tampered
with in any way, other than by a Baxi Customer Support
approved engineer.
• The Baxi product has not been subject to damage by
scale.
• The Baxi product and any part or parts of the Baxi
product (whether factory fitted or otherwise) have not
been repaired or replaced other than by a Baxi Customer
Support approved engineer and any replacement parts
used on the Baxi product are authorised Baxi spare parts.
• The Baxi product has not been subject to misuse or
neglect.
• The Baxi product has only been used for the storage
of wholesome water. Should another substance be put
through the product, the warranty will be invalid unless it is
part of a disinfectant procedure carried out in accordance
with BS EN 806.
• The Baxi product has not been subjected to frost or
freezing temperatures.
• The Benchmark™ commissioning checklist service
record, included in the Baxi installation instructions has
been completed.
• Regular maintenance has been carried in accordance
with the requirements set out in the maintenance section
of the installation instructions, by a competent person, an
approved engineer from Baxi or any other part of the Baxi
Groups Customer Support approved engineering team.
• Access is available, at reasonable times and upon
reasonable notice, to the Baxi product to allow for any
inspection repair or replacement.
• The product is registered within 60 days of purchase.
This can be done by telephone, online or by using the
registration form provided with the product.
• Evidence of purchase (for example a receipt or delivery
note) and date of supply is submitted when making a claim.
• The Baxi product has not been affected by any cause
beyond our reasonable control including, without limitation:
an act of God, explosion, flood, fire or accident; war or civil
disturbance; strike, industrial action or stoppages of work;
any form of government intervention; a third party act or
omission including theft or malicious damage; failure by
you to give us a correct delivery address or notify us of any
change of address.
If any of the following situations occur, the Baxi Warranty
will NOT apply:
• Any wilful or accidental damage caused by your
negligence
• Damage caused as a result of scale.
• Installation not in line with the installer and user manuals
provided,
• Failure to comply with installation instructions (whether
oral or in writing),
• Misuse of the Baxi product or alteration of the Baxi
product not in accordance with the requirements set out ab
ove.
• Defects which are reported to us outside of the warranty
period on 0344 8711535 or Megafloservice@baxi.co.uk
• Any third party repair or replacement costs unless those
costs have been agreed and authorised by Baxi Customer
Support or Baxi in writing prior to incurring the costs.
.
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