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Troubleshooting
No picture
• The signal cable should be completely connected to the display card/computer.
• The display card should be completely seated in its slot.
• The vacation switch should be in the ON position.
• Power button should be in the ON position and the computer should be powered on.
• Check to make sure that a supported mode has been selected on the display card or system being used.
(Please consult display card or system manual to change graphics mode.)
• Check the display and your display card with respect to compatibility and recommended settings.
• Check the signal cable connector for bent or pushed-in pins.
Vacation Switch does not respond
• Unplug the power cord of the display from the AC outlet to turn off and reset the display.
• Check the Vacation Switch on the back of the display.
Image Persistence
• Please be aware that LCD Technology may experience a phenomenon known as Image Persistence. Image Persistence occurs when
a residual or "ghost" image of a previous image remains visible on the screen. Unlike CRT monitors, LCD monitors' image
persistence is not permanent, but constant images being displayed for a long period of time should be avoided. To alleviate image
persistence, turn off the monitor for as long as the previous image was displayed. For example, if an image was on the monitor for
one hour and a residual image remains, the monitor should be turned off for one hour to erase the image.
NOTE:
As with all personal display devices, we recommend using a moving screen saver at regular intervals whenever the screen is
idle or turning off the display when not in use.
Image is unstable, unfocused or swimming is apparent
• Signal cable should be completely attached to the computer.
• Check the display and your display card with respect to compatibility and recommended signal timings.
• If your text is garbled, change the video mode to non-interlace and use 60Hz refresh rate.
Display image is not sized properly
• Check to make sure that a supported mode has been selected on the display card or system being used.
(Please consult display card or system manual to change graphics mode.)
No Video
• If no video is present on the screen, turn the Power button off and on again.
• Make certain the computer is not in a power-saving mode (touch the keyboard or mouse).
The Message "Error Link Message" is displayed
• The display is set to DVI "Dual Link" mode as factory default. If operation in "Single Link" mode is required, use the rear buttons on
the display to change the DVI Link mode. Press "+", "-", "ENTER", "+", "-" and select "Single Link".
After changing the DVI Link mode, please reboot the PC again.
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