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Troubleshooting
Problem
There is no
There is no power to the igniter.
spark between
the ignition wire
and the burner's
hole while
pushing the
The ignition wire does not
igniter button.
conduct electricity.
The gas cylinder
was not switched on.
There is no connection
between the regulator and the
gas cylinder.
There is no gas in the gas
cylinder.
There is no gas
or short of gas.
The excess flow safety valve has
been activated.
There are bends or kinks
in the regulator hose.
There is no gas or short of gas.
There are high or gusting winds.
There is a loose connection to the
thermocouple.
The inside of the gas screen is
The flame has
blocked by debris.
blown out.
The guard is covered by debris.
Too much carbon deposit is on
the inside of the gas screen.
Cause
There is no igniter battery or the igniter
battery is short of power.
The igniter battery is incorrectly inserted.
The igniter is broken or cracked.
The ignition wire is loose or disconnected to
the igniter.
There is electricity leakage in the ignition
wire or the needle of the ignition wire cannot
aim at the hole of the burner while lighting.
The gas cylinder switch is not turned to On.
The regulator is loose or disconnected from
the gas cylinder.
There is no gas or short of gas.
Turn on the switch of the tank and at the
same time, turn on the control knob (J)
which caused the excess flow safety
valve to activate.
There was an obvious gas leakage in the gas
system caused by excess gas and the flow
safety valve was activated.
The regulator has bends or kinks that cause
the poor flow of gas inside of hose.
See "There is no gas or short of gas" above. See "There is no gas or short of gas" above.
The flame was blown out by high or gusting
winds.
A loose connection exists between the
thermocouple and the valve.
Debris fell inside the gas screen and blocked
the flow of oxygen.
Debris fell inside the gas screen and covered
the flame in the burner hole which also
caused the low temperature during
conduction.
The gas screen was covered by debris which
caused improper burning.
Carbon deposits will occur if
gas can not sufficiently burn when using
the appliance.
10
Solution
Replace with a new igniter battery.
Reinsert the battery properly.
Call customer service for a replacement part.
Reinsert the ignition wire.
Call customer service for a replacement part.
Turn on the valve of the gas cylinder.
Check and reconnect the regulator to the gas cylinder.
Check if the gas cylinder is empty, and if yes,
replace it.
Turn the control knob to "OFF". Switch off the valve
of the gas cylinder and disconnect the regulator hose
from the valve of the gas cylinder. Turn the control
knob to"LOW" and wait 30 seconds. Turn the control
to"OFF", and reconnect the regulator hose to the gas
cylinder. Light the appliance as indicated in the
"To Light" section of manual.
Check the gas system to see if there is gas leakage,
and if yes, call customer service for help.
Straighten the regulator hose to remove all bends
or kinks.
Move the appliance to a place without high or
gusting winds.
Call customer service for help.
Open and clean the gas screen.
Remove the debris from the gas screen as indicated
in the manual.
Use a pincer to open the top of the gas screen and
clean the carbon deposited in screen, thermocouple,
ignition wire, and burner. Cover the top of the gas
screen.
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