HIKVISION DS-PHA64-LP/NP User Manual
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HIKVISION DS-PHA64-LP/NP User Manual

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AX HYBRID PRO
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Summary of Contents for HIKVISION DS-PHA64-LP/NP

  • Page 1 AX HYBRID PRO User Manual...
  • Page 2 INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
  • Page 3 During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method;...
  • Page 4 AX HYBRID PRO User Manual Symbol Conventions The symbols that may be found in this document are defined as follows. Symbol Description Indicates a hazardous situation which, if not avoided, will or could Danger result in death or serious injury. Indicates a potentially hazardous situation which, if not avoided, Caution could result in equipment damage, data loss, performance...
  • Page 5 AX HYBRID PRO User Manual Regulatory Information EN 50131-3:2009 EN 50131-10:2014 EN 50136-2:2013 Security Grade (SG): 2 EN 50136-1:2012+A1:2018 Environmental Class (EC) : II EN 50131-6:2017 EN 50131-1:2006+A1:2009+A2:2017+A3:2020 EN 50130-4:2011+A1:2014 EN 50130-5:2011 Note EN50131 compliance labeling should be removed if non-compliant configurations are used.

  • Page 6: Table Of Contents

    AX HYBRID PRO User Manual Contents Chapter 1 Introduction ....................... 1 System Description ........................1 Chapter 2 Start Up ........................3 2.1 Activate the Device with WEB ....................3 2.2 Activation with Wi-Fi ......................3 Chapter 3 Configuration ......................10 3.1 Set-up with the Web Client ....................
  • Page 7 AX HYBRID PRO User Manual A.1.3 Hik-Connect is Offline .................... 105 A.1.4 Network Camera Drops off Frequently ..............105 A.1.5 Failed to Add Device on APP ................. 105 A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......106 A.2 Mutual Exclusion of Functions ..................106 A.2.1 Unable to Enter Enrollment Mode ................

  • Page 8: Chapter 1 Introduction

    Chapter 1 Introduction System Description AX HYBRID PRO control panel is a wired intrusion control panel with wireless detectors & peripherals access capability. It is the first control panel that supports high-speed Speed-X Bus, which is a creative technology and is used to transmit verification video/picture from PIR-CAM. Besides, this hybrid control panel supports customized voice library, which is designed for users to upload customized voice files.
  • Page 9 Note ISUP5.0: a privacy internet protocol that is used for accessing the third-party platform, which supports alarm report uploading, AX HYBRID PRO management, and short video uploading. The prioritization of the message and indications are the same. The AXPRO uploads messages and gives indications synchronously.

  • Page 10: Chapter 2 Start Up

    Chapter 2 Start Up 2.1 Activate the Device with WEB Use web browser to activate the device. Use SADP software or PC client to search the online device to get the IP address of the device, and activate the device on the web page. Before You Start Make sure your device and your PC connect to the same LAN.
  • Page 11 Step1 Create a site (Only for HPC) Download the Hik-ProConnect and login with the installer account. A site is the place where the alarm system deployed. Create a site where the device can be added to with it’s site name and address. The owner of the site would be an end user, usually regarded as administrator.
  • Page 12 6. Tap Next. 7. Tap Wireless Connection, and tap Next. 8. The APP will automatically fill in the home Wi-Fi currently used by the mobile phone into the page, as shown in the figure below. After confirming the Wi-Fi password, tap Next.
  • Page 13 9. Tap Connect to a Network. 10. Enter the device verification code and tap OK. (The verification code is on the device label.) 11. The APP will search the device Wi-Fi automatically. Check whether the connected Wi-Fi is belonged to the target device and tap Connect. As shown in the figure below, the Wi-Fi connected...
  • Page 14 to the mobile phone should with name “HAP_serial number” (AX HYBRID PRO serial number) 12. Follow the prompts: turn the Wi-Fi mode switch to WLAN. 12. Wait for connection.
  • Page 15 13. Wait for the device to join the home Wi-Fi and log in the Cloud. (1) When the home Wi-Fi signal is good, the control panel will successfully log in to cloud and complete the binding before the countdown ends. (2) When the home Wi-Fi signal is unstable, the control panel may not be connected to the cloud before the countdown ends, and the following page will appear:...
  • Page 16 If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh Network, the control panel will enter a new countdown. You can wait for the connection. If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile phone first, then press the RESET button of the control panel (marked in the figure below) for 10 seconds.

  • Page 17: Chapter 3 Configuration

    Chapter 3 Configuration 3.1 Set-up with the Web Client Steps 1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. 4.

  • Page 18: System Settings

    3.1.1 System Settings Time Settings You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect server. Time Management Click System → System Settings → Time Management to enter the Time Management page. You can select a time zone from the drop-down list.
  • Page 19 Authority Management Set the authority options. Click System → System Options → System Management to enter the page. Forced Auto Arm After enabled, when the timed automatic arming starts, if there are active faults in a zone, the zone will be automatically bypass. You can go to System →...
  • Page 20 Audible Tamper Alarm While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC. Panel Lockup Button All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.
  • Page 21 2. Select an area. 3. Set the following parameters according to actual needs. Enable Auto Arm Enable the function and set the arming start time. The zone will be armed according to the configured time. Note ● The auto arming time and the auto disarming time cannot be the same. ●...
  • Page 22 Note You should enable the Panel Management Notification function in Communication Parameters → Event Communication before enabling the Late to Disarm function. Weekend Exception Enable the function and the zone will not be armed in the weekend. Holiday Exception Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.
  • Page 23 Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. Panel Battery Fault Check If the option is enabled, when battery is disconnected or in low battery status, the device will upload events.
  • Page 24 You can set the following parameters: Arm with Fault Check the faults in the Arm with Fault list, and the device will not stop the arming process when faults occurred. Fault Checklist The system will check if the device has the faults in the checklist during the arming process. Early Alarm A delay zone is triggered first, and the area is in the "Entry Delay"...
  • Page 25 Entry Delay Early Alarm Trigger Delay Zone Trigger Delay Zone & Instant Zone: Alarm Instant Zone Disarm/Silence No Alarm Entry Delay Early Alarm Trigger Delay Zone Trigger Delay Zone & Instant Zone: Alarm Instant Zone Disarm/Silence No Alarm Device Enroll Mode Click Enter the Enrollment Mode to make the panel enter the enroll mode.
  • Page 26 Locking User Settings The device will be locked 90 s after 3 failed credential attempts (can be set in Retry Time before Auto-Lock) in a minute. You can view the locked user or unlock a user and set the user locked duration. Note To compliant the EN requirement, the system will only record the same log 3 times continuously.
  • Page 27 Note The administrator has two more attempts than the configured value. Auto-lock Time Set the locking duration when the account is locked. Note The available locking duration is 5s to 1800s. 3. Click to unlock the account or click Unlock All to unlock all locked users in the list. 4.

  • Page 28: Device Management

    4. Click OK. 5. Optional: Click the Lock icon to unlock the locked module. 3.1.2 Device Management You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section. Zone You can set the zone parameters on the zone page. Steps 1.
  • Page 29 Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default. 5. Select a zone type. Instant Zone This Zone type will immediately trigger an alarm event when armed. Delay Zone -Exit Delay: Exit Delay provides you time to leave through the zone without alarm.
  • Page 30 24-hour active zone, whether armed or not. Report gas alarm after triggering. Follow Zone The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise. Keyswitch Zone -By Trigger Time: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed.
  • Page 31 Stay Arm Bypass The zone will be automatically bypassed in stay arming. Cross Zone PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored. If the second zone is triggered within the set time, both zones will give alarms.
  • Page 32 Timer With Restart During the Exit Delay process, the exit delay time will be re-timed at the time when the second delay zone was triggered. 7. If required, link a PIRCAM or a camera for the zone. 8. Click OK. Note After setting the zone, you can enter Maintenance →...
  • Page 33 7. Click OK. Note After the sounder is configured, you can click Maintenance → Device Status → Sounder Status to view the sounder status. Keypad You can set the parameters of the keypad that is enrolled to the AX HYBRID PRO . Steps 1.
  • Page 34 When someone enters the delay zone, the screen and backlight of the keypad will be on. This function can indicate the keypad position for those who enter the delay zone at night. Keypad Arming Light Enable the arming indicator of the keypad. Note ...
  • Page 35 6. Configure the functions of the buttons according to your actual needs. 7. Click OK. You can set the parameters of tags. Steps 1. Click Device → Tag to enter the page. 2. Click Enroll, enter the serial No. to add a tag, or click to edit the tag parameters.
  • Page 36 4. Set the relay name. 5. Select the linked area. Note  Only enabled areas will be listed.  The newly added peripheral is linked to area 1 by default.  The function varies according to different relay types 6. Set event type and its parameters: Secondary Event The sub-event type of alarm, arm, disarm and fault event.
  • Page 37 7. Click OK. Network Camera You can add network cameras in the system. Steps 1. Click Device → Network Camera to enter the network camera management page. 2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type.

  • Page 38: Video Management

    Scan Adding Scan peripherals on the bus, and display the scanned peripherals that are not enroll as a list. Steps 1. Click Device → Scan Adding to enter the page. 2. Click Scan Updating to see if there are devices can be added. Note The scan takes 3 to 5 minutes.
  • Page 39 2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type. 3. Enter the user name and password of the camera. SADP Scanning Scan all network cameras in the same LAN. A list will pop up after scanning. You can directly check to add cameras in the list.

  • Page 40: Area Settings

    2. Select a camera and set the video parameters. Stream Type Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.

  • Page 41: Communication Settings

    3. Check Enable. 4. Check the check box to select zones for the area. 5. Click Save. 3.1.5 Communication Settings Wired Network You can set the device IP address and other network parameters. Steps Note Functions varied depending on the model of the device. 1.
  • Page 42 Wi-Fi You can set the Wi-Fi parameters if there are secure and credible Wi-Fi networks nearby. Steps 1. Click Communication → Wi-Fi to enter the Wi-Fi page. 2. Connect to a Wi-Fi. – Manually Connect: Enter the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click Save.
  • Page 43 4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address. Note If enable DHCP, the device will gain the Wi-Fi parameters automatically. 5. Click Save. Cellular Network Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center.
  • Page 44 2. Enable the function. 3. Set the cellular data network parameters. Access Number Input the operator dialing number. Note Only the private network SIM card user needs to enter the access number. User Name Ask the network carrier and input the user name. Access Password Ask the network carrier and input the password.
  • Page 45 Alarm Center You can set the alarm center’s parameters and all alarms will be sent to the configured alarm center. Steps 1. Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. 2. Select the ARC1 or ARC3 for configuration, and slide the slider to enable the selected alarm receiver center.
  • Page 46 Note Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report.
  • Page 47 Configure SMTP or FTP parameters. Configure SMTP parameters: Click Communication → Notification by Email. Enable Video Verification Events and set corresponding parameters. For details, see Notification by Email. Click Save. Configure FTP parameters: Click Communication → FTP to enter the FTP Settings page. Slide the slider to enable FTP and set corresponding parameters.
  • Page 48 Upload Videos In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded. (1) Click Communication → Alarm Receiving Center to enter the Alarm Receiving Center page. Slide the slider to enable the selected alarm receiver center. Select the Protocol Type as SIA-DCS.
  • Page 49 2. Enable the target notification. Zone Alarm/Lid Opened The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored. Peripherals Lid Opened The device will push notifications when lid opened alarm of any peripheral is triggered or restored.
  • Page 50 Gas Alarm The device will push notifications when gas alarm on keypads is triggered. Panel Status The device will push notifications when the control panel system status is changed. Zone Status The device will push notifications when any zone status is changed. Peripherals Status The device will push notifications when any peripheral status is changed.
  • Page 51 (2) Check Voice Call on Telephone page. (3) Select time of Filtering Interval Time and Number of Calls. (4) Check SMS on Message page. (5) Select areas that have arming, disarming or alarm clearing permission. General Hint You can import Common Voice. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system.
  • Page 52 2. Check Register to Hik-Connect. Note By default, the device Hik-Connect service is enabled. You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. Enable Custom Server Address. The server address is already displayed in the Server Address text box. 4.
  • Page 53 6. Enable Periodic Test. Enter the periodic test interval. 7. Click Save. Notification by Email You can send the alarm video or event to the configured email. Steps 1. Click Communication → Notification by Email to enter the page. 2. Enable Video Verification Events and Server Authentication. 3.
  • Page 54 2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual and set the HTTP port and the service port. 4. Click Save to complete the settings You can configure the FTP server to save alarm video. Steps 1.

  • Page 55: Maintenance

    3.1.7 Maintenance Device Upgrade Only installer can upgrade the device on web client. Steps: 1. Click Maintenance→ Device Information to enter the page. 2. Click Get Manufacturer PIN to view the PIN. 3. Click Remote Upgrade and enter the PIN. 4.
  • Page 56 Select a major type and a minor type from the drop-down list, set the log start time and end time and click Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions. Test The AX HYBRID PRO supports walk test function.
  • Page 57 Note Only when all the detectors are without fault, you can enter the mode TEST mode. 2. Enable Test to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5. Check the test result. System Maintenance You can reboot the device, restore default settings, import/export configuration file.
  • Page 58 Reboot Click Reboot to reboot the device. Restore Default Settings Click Partly Restore to restore all parameters except for admin user information, wired network, Wi-Fi network, detector information, and peripheral information to default ones. Click Restore All to restore all parameters to the factory settings. Import Configuration File Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device.
  • Page 59 2. Check the check box to enable the function. 3. Click Export to save the debugging file in the PC. Security Audit Log You can add the Security Audit Server to the system. The device will upload web logs to the server. Steps 1.

  • Page 60: Check Status

    3.1.8 Check Status After setting the zone, repeater, and other parameters, you can view their status. Click Maintenance → Device Status. You can view the status of zone, sounder, automation, keypad, keyfob and module. 3.2 Set-up with Hik-Proconnect The installer can use the Hik-Proconnect to configure the AX HYBRID PRO, such as activation, device enrollment etc.
  • Page 61 3.2.2 Add AX HYBRID PRO to the Mobile Client Add AX HYBRID PRO to the mobile client before other operations. Steps 1. Power on the AX HYBRID PRO. 2. Create or search a site. – Tap +, set site name, time zone, address, city, state/province/region and tap OK to create a site.
  • Page 62 Enable Alarm to select Audible Panic Alarm or Silent Panic Alarm. View Faults to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to 3.2.15 Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired.
  • Page 63 ● Away Arming: Tap to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. ● Stay Arming: Tap to stay arm a single area.
  • Page 64 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 65 Note  You can set 2 different time durations in System Options → Schedule & Timer.  Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.  You can set Stay Arm Delay Time for the delay zone. Panic Zone 24-hour active zone, whether armed or not.
  • Page 66 -Retry Time Period: Set the timeout period. 7. Enable other functions according to your detector types and actual needs. Note The configurable functions vary in different detectors and zones. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 67 Double knock After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered. Sounder Delay Time The sounder will be triggered immediately (0s) or after the set time. Final Door Exit Only magnetic contacts have this option.
  • Page 68 5. Optional: Perform the following operations if required. User Permission You can tap the target user on the user list and then tap Edit Icon to set the permissions authorized to the target user. Note Only the administrator can do such an operation. Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.
  • Page 69 disarm all the detectors added to specific area(s) of the AX HYBRID PRO, and silence alarms. Note The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page.
  • Page 70 3. Select device language and time zone. 3.2.9 System Management Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → System Management to enter the page. Forced Auto Arm After enabled, when the timed automatic arming starts, if there are active faults in a zone, the zone will be automatically bypass.
  • Page 71 While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC. Panel Lockup Button All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.
  • Page 72 2. Tap → System → System Options → System Fault Check to enter the page. Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. The delay time of network camera disconnection detection is the same as that of LAN.
  • Page 73 Early Alarm A delay zone is triggered first, and the area is in the "Entry Delay" stage. During the delay time period, an instant zone is triggered (only for the first triggered instant zone). At this time, the area enters the early alarm stage. There are control panel voice alarm and local sounder alarm, but no alarm message is pushed.
  • Page 74 4. Enter IP address, port, the user name and password of the camera. 5. Tap Save Icon. 6. Optional: tap Edit or Delete to edit or delete the selected camera. 3.2.14 Set Video Parameters Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 75 Set the schedule for the area to automatically arm itself. Auto Disarm Enable the area to automatically disarm itself in a specific time point. Auto Disarm Time Set the schedule for the area to automatically disarm itself. Auto Arming Sound Prompt After disabled, the buzzer will not beep before auto arming.
  • Page 76 4. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name. 5. Click Save. Wi-Fi Configuration Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 77 Push Notifications When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 78 Smart Alarm Event The device will push notifications when the alarm is triggered in thermal cameras. 4. Tap Phone Call and SMS. 5. Tap + Add Phone Number to enter the phone number. 6. Tap the added phone number to enable Phone Call and SMS according to your need. (For Phone Call) Set Numbers of Calling.
  • Page 79 Transmission Mode Select the Transmission Mode as TCP or UDP. UDP is recommended by the SIA DC-09 standard. Impulse Counting Time After the selected time, the system will retry to transmit. Attempts Set the number of retry attempts. Polling Option Set the polling rate with the range from 10 to 3888000 seconds.
  • Page 80 4. Enable Periodic Test. Enter the periodic test interval. Periodic Test After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection. 5. Tap Save. Notification by Email Steps 1.
  • Page 81 User Name & Password/Anonymity The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can enable Anonymous to hide your device information during uploading. Directory Structure The saving path of snapshots in the FTP server. 4.

  • Page 82: Set-Up With Hik-Connect

    View device logs. Device Upgrade Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2. Tap →Maintenance → Device Upgrade to upgrade the control panel, or tap →Maintenance → Detector & Peripheral Upgrade to upgrade detectors and peripherals. Remote Log Collection Steps 1.
  • Page 83 Tap + → Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX HYBRID PRO. Note Normally, the QR code is printed on the label stuck on the back cover of the AX HYBRID PRO. Tap + →...
  • Page 84 Enable Alarm to select Audible Panic Alarm or Silent Panic Alarm. View Faults to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to 3.2.15 Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired.
  • Page 85 ● Away Arming: Tap to away arm a single area. When all the people in the detection area leave, turn on the Away mode to arm all zones in the area after the defined dwell time. ● Stay Arming: Tap to stay arm a single area.
  • Page 86 2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature, battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5.
  • Page 87 Note  You can set 2 different time durations in System Options → Schedule & Timer.  Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.  You can set Stay Arm Delay Time for the delay zone. Panic Zone 24-hour active zone, whether armed or not.
  • Page 88 -Retry Time Period: Set the timeout period. 7. Enable other functions according to your detector types and actual needs. Note The configurable functions vary in different detectors and zones. Refer to the actual zone to set the function. Arm Mode If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode.
  • Page 89 Double knock After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered. Sounder Delay Time The sounder will be triggered immediately (0s) or after the set time. Final Door Exit Only magnetic contacts have this option.
  • Page 90 5. Optional: Perform the following operations if required. User Permission You can tap the target user on the user list and then tap Edit Icon to set the permissions authorized to the target user. Note Only the administrator can do such an operation. Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.
  • Page 91 disarm all the detectors added to specific area(s) of the AX HYBRID PRO, and silence alarms. Note The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956. Steps 1. Enter the site, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page.
  • Page 92 3. Select device language and time zone. 3.3.9 System Management Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2. Tap → System → System Options → System Management to enter the page. Forced Auto Arm After enabled, when the timed automatic arming starts, if there are active faults in a zone, the zone will be automatically bypass.
  • Page 93 While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC. Panel Lockup Button All functions of AX HYBRID PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.
  • Page 94 2. Tap → System → System Options → System Fault Check to enter the page. Detect Network Camera Disconnection If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. The delay time of network camera disconnection detection is the same as that of LAN.
  • Page 95 Early Alarm A delay zone is triggered first, and the area is in the "Entry Delay" stage. During the delay time period, an instant zone is triggered (only for the first triggered instant zone). At this time, the area enters the early alarm stage. There are control panel voice alarm and local sounder alarm, but no alarm message is pushed.
  • Page 96 4. Enter IP address, port, the user name and password of the camera. 5. Tap Save Icon. 6. Optional: tap Edit or Delete to edit or delete the selected camera. 3.3.14 Set Video Parameters Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 97 Set the schedule for the area to automatically arm itself. Auto Disarm Enable the area to automatically disarm itself in a specific time point. Auto Disarm Time Set the schedule for the area to automatically disarm itself. Auto Arming Sound Prompt After disabled, the buzzer will not beep before auto arming.
  • Page 98 4. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name. 5. Click Save. Wi-Fi Configuration Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 99 Push Notifications When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters. Steps 1. In the site, tap the AX HYBRID PRO and then log in to the device (if required). 2.
  • Page 100 Smart Alarm Event The device will push notifications when the alarm is triggered in thermal cameras. 4. Tap Phone Call and SMS. 5. Tap + Add Phone Number to enter the phone number. 6. Tap the added phone number to enable Phone Call and SMS according to your need. (For Phone Call) Set Numbers of Calling.
  • Page 101 Transmission Mode Select the Transmission Mode as TCP or UDP. UDP is recommended by the SIA DC-09 standard. Impulse Counting Time After the selected time, the system will retry to transmit. Attempts Set the number of retry attempts. Polling Option Set the polling rate with the range from 10 to 3888000 seconds.
  • Page 102 4. Enable Periodic Test. Enter the periodic test interval. Periodic Test After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection. 5. Tap Save. Notification by Email Steps 1.
  • Page 103 User Name & Password/Anonymity The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can enable Anonymous to hide your device information during uploading. Directory Structure The saving path of snapshots in the FTP server. 4.
  • Page 104 3.3.18 Wi-Fi Connection You can make the AX HYBRID PRO connect to Wi-Fi through APP. Steps 1. On the device list page, tap the AX HYBRID PRO and then log in to the device (if required) to enter the page. 2.

  • Page 105: Report To Arc (Alarm Receiver Center)

    3. Optional: If the zone has linked a camera, you can view the playback when the alarm is triggered. 4. Optional: Tap to search events by dates or devices. 3.4 Report to ARC (Alarm Receiver Center) AX HYBRID PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2.

  • Page 106: Setup Ats In Transceiver Of The Panel

    3. Click Alarms and Accounts→ Accounts Management, and assign an account for the panel as show below. Setup ATS in Transceiver of the Panel Steps: 1. Login using installer account from local web client. 2. Click Communication→ Alarm Receiving Center (ARC), and enable Alarm Receiving Center 1.
  • Page 107  = Protocol Setting = Protocol Type — ADM-CID — SIA-DCS — *ADM-CID — *SIA-DCS Select token supported by the receiver in the ARC. Choose the token with “*” mark to improve the communication security.  = Server Setting = Address Type ...

  • Page 108: Signaling Test

    standard. Connection Setting  Impulse Counting Time / Retry Timeout Period ○ Setup the timeout period waiting for receiver to respond. Re-transmission will be arranged if the transceiver of receiving center is timeout. Attempts ○ Setup the maximum number that re-transmission will be tried. Polling Rate ○...

  • Page 109: Chapter 4 General Operations

    Chapter 4 General Operations 4.1 Access Entries The installer and operators of the AX HYBRID PRO were assigned different access levels which define the system functions that an individual user can perform. Various user entries are provided for different user roles with particular access level. Access entries for Installers (Access Level 3) ...
  • Page 110 Access level of Arming The user in level 2 or 3 has the permission to arm or partly arm the system. Arming Indication The arming/disarming indicator keeps solid blue for 5s. Reason of Arming Failure ● Intrusion detector triggered (excepts the detector on the exit route). ●...

  • Page 111: Disarming

    4.3 Disarming You can disarm the system with keypad, keyfob, Tag, client software, or mobile client. Disarming Indication The arming/disarming indicator flashes 30s while the user successfully disarm the system through the entry/exit route. The system will report the disarming result after the operation completed. Entry Delay Duration Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.

  • Page 112: Trouble Shooting

    A. Trouble Shooting A.1 Communication Fault A.1.1 IP Conflict Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again. A.1.2 Web Page is Not Accessible Fault Description: Use browser to access web pages and display Inaccessible.

  • Page 113: Alarm Information Is Not Reported To App/4200/Alarm Center

    Check the web page: whether the Hik-Connect is offline. A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

  • Page 114: Problems While Arming

    View status of zones which displays triggered/fault. Solution: Reset the detector. A.4 Problems While Arming A.4.1 Failure in Arming (When the Arming Process is Not Started) Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail.

  • Page 115: Failed To Send Mail During Use

    Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1. A.6.2 Failed to Send Mail during Use Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

  • Page 116: Mail Configuration

    A.6.6 Mail Configuration Table A-1 Mail Configuration Mail Type Mail Server SMTP Port Protocols Supported Gmail smtp.gmail.com TLS/STARTTLS (TLS) Outlook smtp.office365.com STARTTLS (TLS) Hotmail smtp.office365.com STARTTLS (TLS) smtp.qq.com STARTTLS (TLSv1.2) Yahoo smtp.mail.yahoo.com STARTTLS (TLSv1.2) smtp.126.com SSL/TLS SSL/TLS/STARTTLS Sina smtp.sina.com 25/465/587 (SSL/TLS) Note About mail configuration:...

  • Page 117: Input Types

    B. Input Types Table B-1 Input Types Input Types Operations The system will immediately alarm when it detects triggering event after system armed. Instant Zone Audible Response Trigger the system sound and sounder. Voice Prompt: Zone X alarm. The system will immediately alarm when it detects triggering event after system armed.
  • Page 118 Input Types Operations Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X fire alarm. The zone activates all the time with sound/sounder output when alarm occurs. Gas Zone Audible Response: Trigger the system sound and sounder. Voice Prompt: Zone X gas alarm. The zone activates all the time with beep confirmation when alarm occurs.
  • Page 119 Input Types Operations Fault event displays on client. You can handle the fault via client software or mobile client. ● Voice Prompt: Armed/Arming failed.

  • Page 120: Output Types

    C. Output Types Table C-1 Output Types Output Types Active Restore After the configured output Arming Arm the AX HYBRID PRO delay After the configured output Disarming Disarm the AX HYRBID PRO delay When alarm event occurs. The After the configured output alarm output will be activated Alarm delay, disarm the AX HYBRID...

  • Page 121: Event Types

    D. Event Types Table D-1 Event Types Default 1 Default 2 Default 3 (client (alarm Default 4 Event Types Custom (mobile software receiving (telephone) client) notification) center 1/2) Alarm and ×/√ √ √ √ √ Tamper Life Safety ×/√ √ √...

  • Page 122: Access Levels

    E. Access Levels Level Description Access by any person; for example the general public. User access by an operator and administrator; for example customers (systems users). User access by an installer; for example an alarm company professional. Table E-1 Permission of the Access Level Function Permission Arming...
  • Page 123 ● When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2. ● The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

  • Page 124: Signalling

    F. Signalling Detection of ATP/ATS Faults ATP (Alarm Transmission Path) faults will be detected when network interface of the control panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths.

  • Page 125: Sia And Cid Code

    G. SIA and CID Code Note The code below is for transmitting from the security control panel to ARC via DC09 protocol. Table F-1 SIA and CID Code SIA code CID code Description 1100 Medical Alarm 3100 Medical Alarm Restored 1130 Burglary Alarm (Water Leak Detector: WA)
  • Page 126 SIA code CID code Description 3137 Lid Restored 1139 Confirmed Alarm 3139 Confirmed Alarm Restore BUS Open-circuit Alarm BUS Open-circuit Restored 1142 BUS Short-circuit Alarm 3142 BUS Short-circuit Restored 1144 External Probe Disconnected 3144 External Probe Connected 1148 Device Motion Alarm 3148 Device Motion Alarm Restored 1149...
  • Page 127 SIA code CID code Description 3311 Battery Reconnected TA (The serial number of 1144 (The serial number of output module starts from 1, output module starts from 1, Lid Opened of keypad starts from 101, of of keypad starts from 101, of tag reader starts from 201) tag reader starts from 201) TR (The serial number of...
  • Page 128 SIA code CID code Description XL (The serial number of 1381 (The serial number of output module starts from 1, output module starts from 1, of keypad starts from 101, of of keypad starts from 101, of Device Offline tag reader starts from 201, of tag reader starts from 201, of transmitter starts from 301) transmitter starts from 301)
  • Page 129 SIA code CID code Description 3570 Bypass Restored 1574 Group Bypass 3574 Group Bypass Restored 1601 Manual Report Test 1602 Periodic Report Test 1607 Walk Test Enabled 3607 Walk Test Disabled 1617 Telephone Connection Test 1627 Programming mode 1628 Exit Programming 1131 Intrusion Detection 3131...
  • Page 130 SIA code CID code Description Audible Panic Alarm Audible Panic Alarm Audible Panic Alarm 1110 Keypad/Keyfob Fire Alarm Keypad/Keyfob Burglary Alarm 1454 Arming Failed (Contains user information in 1100 Keypad/Keyfob Medical Alarm the text message if triggered by keyfobs.) 1501 Keypad Locked 3501 Keypad Unlocked...
  • Page 131 SIA code CID code Description 3350 Cellular Restored 1350 SIM Card Exception 3350 SIM Card Restored 1350 Network Fault 3350 Network Restored 1344 Jamming Detected 3344 Jamming Restored 1350 Data limitation Reached 1384 Battery Low 3384 Battery Voltage Restored 1350 IP Address Already Used 3350 Normal IP address...
  • Page 132 SIA code CID code Description 1970 BUS Query 1971 BUS Registration 1973 Single-Zone Disarming 3973 Single-Zone Arming 1974 Single-Zone Alarm Cleared 1306 Device Deleted 3306 Device Enrolled 1976 Business Consulting 3976 Business Consulting Over 1306 Device Deleted 3306 Device Enrolled 1306 Device Deleted 3306...

  • Page 133: Communication Matrix And Operation Command

    H. Communication Matrix and Operation Command Please scan the OR code for communication matrix and operation command AX HYBRID PRO Communication Matrix AX HYBRID PRO Operation Command User Privacy Statement ● The debug or zhimakaimen command is used to control access to the file system to ensure device security.

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