Error Messages And Possible Causes - Saladax MyCare INSITE User Manual

ERROR MESSAGES AND POSSIBLE CAUSES

Door opening during a measurement indicates an error. Consult the following error messages.
If an error occurs during the measurement, the test must be repeated.
Error message
Invalid card
Tests expired
Wrong date set
Door blocked
Wrong cap
Missing cap
Missing cartridge
Bolt blocked
Measurement
overflow
Blank error
Temperature error
Mix error
Sample volume
error
Cuvette
temperature error
Reaction error
PI MCI-EUR-ML-PKG Rev 01
Cause
A wrong, defective, or expired RFID card has
been used.
Incompatible application.
A defective RFID module.
The test has passed its expiration date.
The date set on the Touch Screen is wrong.
The test Cartridge is blocking the door because
the Cartridge has not been inserted completely
or the Reagent Cap does not close the Cuvette
firmly enough.
The wrong Reagent Cap is being used, or the
Reagent Cap is missing, or the Cartridge is
missing, or an already used Cartridge is inserted.
The test Cuvette blocks the bolt (that locks the
Chamber) because the wrong Reagent Cap is
being used.
The photometric measurement value lies outside
the measuring range
(e.g. a cold Cuvette and Reagent Cap have been
used).
The photometric measurement value is outside
the measuring range (without the cartridge).
The temperature is outside the range.
Analyser fails to perform test due to possible
hardware error.
The first measurement (before the reaction start)
is above the specified limit.
The Cuvette's temperature is too low for a proper
test.
The Cuvette may have been inserted without a
Reagent Cap or there was another issue with the
Reagent Cap.
English 10 / 12
Correction
Use a new test kit RFID card.
Update Insite application.
Please contact your Official Saladax Distributor.
Use a new test that has not expired.
Change the date to "today" as described in the
Touch Screen Starter Manual.
Reposition the test cartridge or tighten the
Reagent Cap on top of the Cuvette.
Please contact your Official Saladax Distributor if
the door fails to open at the end of a run.
Use the correct Cuvette and Reagent Cap.
Use the correct Cuvette and Reagent Cap.
Repeat the test using a new Cuvette and
Reagent Cap.
Repeat the test after restarting the Analyser.
Repeat the test after restarting the Analyser.
Please contact your Official Saladax Distributor.
Repeat the test using a new Cuvette and
Reagent Cap. Ensure the Cuvette and Reagent
Cap have warmed up for at least 10 minutes and
there is no condensation on the Cuvette. In the
case of condensation wipe the Cuvette with a lint
free cloth.
Repeat the test and refer to the package insert
for proper Cuvette use.
Repeat the test using a new Cuvette and
Reagent Cap.